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Sofology - Manchester

  1. Manchester
  2. Manchester Store

Reviews, get directions and contact details for Sofology - Manchester

Sofology - Manchester
"Helping everybody feel happier and more comfortable at home - that's what we’re all about. With a huge range of exclusively designed, expertly handcrafted sofas in a choice of fabrics or natural leather, at Sofology Manchester we help all of our customers to feel at home on a sofa they love. Originally founded in the North West of England in 1974, Sofology now spans the UK."
Address: White City Retail Park, Old Trafford, Stretford, Manchester M16 0RP, UK
Phone: 0344 481 8058
State: Greater Manchester
City: Manchester
Zip Code: M16 0RP

opening times

Monday: 10:00 AM – 8:00 PM
Tuesday: 10:00 AM – 8:00 PM
Wednesday: 10:00 AM – 8:00 PM
Thursday: 10:00 AM – 8:00 PM
Friday: 10:00 AM – 8:00 PM
Saturday: 9:00 AM – 6:00 PM
Sunday: 11:00 AM – 5:00 PM

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related searches: Manchester Sofa, Sofa outlet Manchester, Sofology Clearance, Independent furniture shops Manchester, Sofology customer service, Best furniture shops Manchester, Cheap furniture Manchester, Sofology HIDEAWAY
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Reviews
I went in today with my mum, who isn’t the most decisive person at the best of times. We were met by a lovely lady named Helen, who was so nice to us both. Really helpful and at no time gave us the hard sell. She tried her best to help, and even bought over another fella called Chris to help us out. It’s not very often I do reviews but sometimes things happen when the service is so good that I feel I have to tell others. Brilliant service both of you thank you so much
Fantastic quality sofas. Bit pricier than other high street furniture places like DFS but you’re paying for quality. Great service provided by Happy, he was super helpful, made the process run smoothly especially with setting up finance & he didn’t try to rush us into making a decision, as we were back & fourth between a couple of designs! Look forward to receiving in 9 weeks!
Customer service was exceptional, they would take their time to explain everything you would want to know before you actually make the purchase. Big diversity of sofas and other furniture.
Great experience sofa shopping with Jared. Not too full on or pushy, got us a coffee and gave us the time we needed to decide. Didn't try to influence our decision. Went for the Cedar, and delivery expected within 5 weeks. Can tailor the finance to yourself. Thanks
Worst customer service. At time order did not make note of requested delivery date and do not ever lift phones at their branch for support nor when went in person and ask the sales rep who made the order does not work on the day every time we come and neither branch manager nor customer service can help reschedule the deliver by releasing the stock for their fault of not selecting delivery date. Bad policies and did not refund money as exception for their fault nor simply change delivery date to keep the order. They are so happy to say sorry and let customer go than worrying of business and reputation. Shame on them and will never recommend anyone ever to go to Sofology. The money earned or taken as salaries this way not good for your staff or boss health and family. Do genuine business. Shocked to see similar no refund policies or mistakes of staff at this branch who are sooo careless and don’t care if item is delivered to customer or not. While other neighbour business can change delivery date why not you? Wish if I can give negative points if possible. Disgusting and all employees should be ashamed at branch for such reviews of your customers over just last one year. This is high tech robbery
The lady we spoke to was friendly and informative but unfortunately I felt the sofas were expensive compared to other stores of similar quality
Our 4 seater sofa is not filled properly not worth the money we spent £2600. Very shocking Sofa and only 4 months old.
Ordered sofa instore, paying the full amount. We were recommended certain sofas as they were in stock and we required delivery within a few weeks. After 3 months of regular chasing, not keeping us updated, 2 no shows for planned delivery dates - manager finally told us that the sofa had gone missing in main warehouse and there would be no delivery! Advised to refund/cancel order as there was no sofa now and take up with main office about replacement and what they could do to help due to poor customer service. Their response: they had fulfilled their legal obligation by refunding the money and were closing the matter! Inexcusable customer service.
Al-saba Fantastic chap.. Very helpful He helped us to choose the right one
I paid £4500 for a 3 seater and 2 seater leather sofa it was similar to a chesterfield after 12 months it was fit to go into a skip!!! Leather was peeling everywhere , buttons popping out the leather is discoloured in areas too it looks vile! Fit that price and it being leather I expected top quality and for it to last me a good 5 years at least!!! I live alone so it’s not like I have kids all over my furniture! It is absolutely shocking and the customer service is worse !
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