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Reviews, get directions and contact details for Smyths Toys Superstores

Smyths Toys Superstores
"With over 130 fun-filled stores throughout the UK and Ireland, Smyths Toys Superstores is a leading provider of fun and games for kids of all ages!Our stores are bursting with a huge range of toys, video games, bikes and baby products, all at the most competitive prices."
Address: Unit 1 The Link Retail Park Westwood Cross, Broadstairs CT10 2BF, UK
Phone: 01843 868725
State: Kent
City: Broadstairs
Zip Code: CT10 2BF

opening times

Monday: 9:00 AM – 8:00 PM
Tuesday: 9:00 AM – 8:00 PM
Wednesday: 9:00 AM – 8:00 PM
Thursday: 9:00 AM – 8:00 PM
Friday: 9:00 AM – 8:00 PM
Saturday: 9:00 AM – 6:00 PM
Sunday: 10:00 AM – 4:00 PM


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Reviews
Ordered some lego on line for £159 pounds. I was unable to collect within 48 hours due to work. They Cancelled my order i now have to wait 10 days for my money back and the lego is now £199. Contacted head office to see if i can still have my order but got fobbed off. One less customer.
Its a store with literally everything you need except useful staff, 6 or 7 people queuing for service and all the staff just wandering about ignoring us. Otherwise its a great store with bargains
Help me yesterday with choosing present for my 3 children they was really busy but they was calm and helpful even if I did spend a fortune
It's a toy store and a good one at that! Loads of toys to choose from and something for the big kids too! Like games and consoles! Always a great selection and the prices are always lower than the usual high street!
Ordered a trampoline online to collect. Thankfully I was able to park near the entrance/exit. On arrival the store was very busy, I did want to look at a swing seat but the stock was too high and I could not locate a staff member so will look another time. In fairness a few tills were open so they can’t be in two places. Went to collect the trampoline, the cashier told me an assistant would be over soon to ring it out. I didn’t wait long, I wish I’d got the staff members name as he was very helpful, he lifted both boxes onto the trolley, told me which was the heavier of the two boxes so I knew when I got home and loaded them into my car, chatty and friendly too Purchased on 20/03/22 around 3pm, hopefully he will see/hear about this as excellent customer service
Probably the best customer service I have ever received from a staff member called Geoff, who couldn’t have been more polite or helpful. Nothing was too much to ask and he helped us find the perfect car seat for my baby by giving us lots of information, allowing us to try each one and installed it for me too. Thank you so much.
It’s big, particularly for small children. Daunting almost. Ok so it doesn’t have the unlimited supply we’ve grown accustomed to online. Don’t expect to find *everything* here. But it’s a great way to browse and find something you might not online. Be aware that this is essentially a warehouse they do at least have a toilet at the back! There’s no sense of childhood wonder that you might get at somewhere like Hamleys. No demos, no staff showing off new things. No sense of fun. As an “experience” it’s about as great as a trip to a supermarket. But as a way of finding a toy in a hurry it’s good.
I went to the store a week ago doing research for a magazine, I noted the price on a sample of 15 products when I went back some toys products had increased in price by as much as £5.50 and one non toy buggy by as much £9. Only one person was serving with. 6 customers queueing in front of me and 4 behind me.
Purchased an Xbox voucher by mistake, should have been PlayStation, realised within 24hrs so asked Smyths for an exchange. The answer was an absolute NO because of a code. You would think there could be a way to check a code had not been used but apparently not. Customer Service was patronising and said “most people would not make that mistake”! Well I do humbly apologise for not being an expert in games consoles having never owned one! It was a genuine mistake and has lost me £30 so thanks for nothing Smyths.
Great toy shop! Absolutely huge with a great array of character toys, board games, outdoor toys, videogames, FUNKOs and even a baby section. Staff always working hard and friendly when you need them. The only thing that could be improved is more of a range of action figures for the nerdy older adult similar to what Forbidden Planet sell in their shop that tend to be of higher quality but that's more of a general across the company criticism.
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Directions to Smyths Toys Superstores with public transportation


Shopping Centre 130 meters
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34
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45A
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8X
Loop
Tesco 200 meters
34
Bus Garage 270 meters
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34
37
45A
8A
8X
9X
Loop
Stagecoach Bus Garage 280 meters
11
8A
8X
Bus Garage 340 meters
34
37
45A
9X
Loop

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