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Sighthill Post Office

  1. Edinburgh
  2. Edinburgh Post Office

Reviews, get directions and contact details for Sighthill Post Office

Address: 283-289 Calder Rd, Edinburgh EH11 4RH, UK
State: Edinburgh
City: Edinburgh
Zip Code: EH11 4RH

opening times

Monday: 8:00 AM – 8:00 PM
Tuesday: 8:00 AM – 8:00 PM
Wednesday: 8:00 AM – 8:00 PM
Thursday: 8:00 AM – 8:00 PM
Friday: 8:00 AM – 8:00 PM
Saturday: 8:00 AM – 6:00 PM
Sunday: 8:00 AM – 6:00 PM

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Reviews
Been using this post office for over 3 years, thankfully about to move out of the area.nNothing good about this place.nStaff are slow and unfriendly.nOnce stood in a long queue waiting to be served. There was one counter available and the extra member of staff didn't even bother to open it, just stood watching the other girl. The staff are pretty rude, certainly no service with a smile. Why work here if you hate it so much? Plenty of people would love a job especially in the current climate.
The young girl in glasses was extremely rude and unhelpful. Reading other reviews I believe her name is Chelsea.nnMade me pay for a pre-paid return package with no clear explanation, other than that I reckon she hates her life. When I asked if I could take a picture of the pre paid special delivery return label on the bag after I had handed her the parcel, she told me no because it was against data protection. None of the information on the package was remotely close to breaking GDPR, particularly as it was would of been my information none of which could of been used to identify me anyway, so in reality she was the one breaking data protection regulations by with-holding my own.nnThis package itself was a pre paid return package for a Vodafone router I was returning. She said there was no proof it had been paid, despite the special delivery return label on the package, the two barcodes on the package as well as written confirmation via letter from Vodafone inside the package. After I agreed stupidly to pay for the package, no further label or stamp was placed on the package to 'prove' purchase, confirming my suspicion all along that the return label special delivery was proof of purchase from Vodafone.nnHer mannerisms were shockingly rude and unprofessional, and seems to relish aggravating customers. I shall not be going back to that post office.nnI have contacted both the Royal Mail Postal Service and Calder Road Post Office to request a refund and pursue action against her.
The staff was rude. It was almost 5 but she was considerate enough to take the post but took time to attend as she was busy shopping and had a lot of arrogance to herself. Only if it's the last option go for it. There are better post offices out there.
The Post Office is inside Scotmid next to the tills. There's usually only 1 person working there and depending on when you go, depends on how long you wait. A few times I've been lucky enough to go there when it's quiet. I normally get my Amazon parcels delivered here to collect. It's much more convenient than trying to be at home for a delivery that could arrive any time! The opening times are different than advertised, most days the counter is only open until 17:30 and not 20:00!
I called ahead of my dad going to this post office for me as I'm self isolating but needed my car taxed and to apply for a V5 that didn't make it to me. My requirements were quite confusing so when I spoke to Claire to ask her to keep an eye out for my Dad who has Parkinsons he can be hard to hear she couldn't have been more helpful. She told me she would keep an eye out for him and even called me when the transaction was complete so that my Dad didn't have to explain the out come to me. Really friendly, professional service and just above and beyond. Thanks again.
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