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Selly Oak Health Centre

  1. Birmingham
  2. Birmingham Medical Centre & Doctors Surgery

Reviews, get directions and contact details for Selly Oak Health Centre

Address: 15 Katie Road Selly Oak , Birmingham B29 6JG, XWM, GB
Phone: 0121 472 0016
State: XWM
City: Birmingham
Zip Code: B29 6JG

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Reviews
Absolutely abysmal service and no excuse for it! This review is written after experiencing services here before, during and after covid lockdowns. I would like to add that we were recommended this surgery originally by somebody who had used it for years and it has gone downhill since then. Bad points: 1. The online appointment system although it wasn't very good anyway has been turned off since the start of covid so you cannot book an appointment this way. 2. You cannot, for love nor money, get through on the phones. It was bad before covid but if you went to the surgery at 8am they would look for an appointment for you. They now wont even do that. Even the hospital cannot contact the surgery as their lines are almost always jammed. expect at least 30 mins wait, normally an hour and most of the time you will not even be connected to wait on hold all lines busy! 3. This doctor surgery now do NOT book any appointments apart from on the day appointments - these have to be booked by phoning see previous point. These appointments are not timed so be available all morning, or all afternoon. 4. The 'clinician' that calls you on the same day may not let it ring for very long before ending the call and wont leave a message, even if they do, see point 2 - you wont be able to call them back. 5. If you do go physically to the surgery, beware that sometimes tey just wont bother opening at all - I was there at opening time for half an hour and the barriers were still down and there was nobody at reception. 6. A certain receptionist at this surgery are incompetent. I say this from experience of dealing with said receptionist, making mistake after mistake - booking the wrong person in for appointments, not checking details, giving false and inaccurate information and completely neglecting to submit lifesaving prescriptions for order. This hasn't happened once but several times, causing hospital intervention to be needed several times. 7. The Health Care Assistant can be a little scary - I got shouted at for booking my kids flu jabs even though I had a legitimate reason for the appointment that the incompetent receptionist had not included in the details of the appointment. 8. It is impossible for you to get full access to your medical records as is your legal right as they cannot set it up properly. 9. The doctors are a bit hit and miss - I haven't seen any for a while due to covid but previous to this, I have had inappropriate reactions to requests for medical assistance. 10. This is just nitpicking The building is old and in bad condition, it looks grubby although i am sure they have it cleaned as required and the seats are uncomfortable 11. You wont get mobile signal in the building with most of the bog suppliers. Good points: 1. The surgery is close to public transport and has its own car park coded barrier access Photos are of the closed surgery when they are supposed to be open
I registered myself at this health center this week. From outside it just like a regular house, but if you come inside you will find a well organized and clean health center. It's out of my expectations as I thought it will be messy since people are giving them bad rating. The receptionist is kind and willing to help me with my registration. They are respectful to their patients. I cannot find any reason to give selly oak health center any bad rating just like the other users did.
Absolutely amazing surgery, I was seen in by a lovely lady at reception who was so friendly and welcoming and saw the doctor within minutes! He was so helpful and reassuring and answered all my questions that I had. He even walked me out and showed me where the chemist was! I was given advice on more that what I went in for originally, which I found so kind and made me feel at ease as I’ve only just moved to the area! Amazing amazing amazing service
The worst gp practice. Impossible to have an appointment with a doctor no matter if is a child, adult or a baby. Skin rush, allergies, cough, fever, hair loss etc, you get a treatment at the phone....how about blood tests, blood pressure, general checks.....useless and speechless. In this way cannot be prevented but needs treatment in the last stages of illness...
Imagine calling this GP everyday to get a busy tone... You could never get an appointment and when you do make one it gets lost in the air and disappears... It wasn't even for me but for my toddler. An in person appointment turned into a rebook by telephone in the morning... Let's just cry together because they literally do not care about you there.
Spoken too horrendously by the manager for requesting my medical notes to be sent to me because the previous manger at the GP should of not sent them via email before. How is that my issue? So rude and dodgy. Mmm makes you wonder why they did not want to provide me with medical notes what is being hidden very dodgy GP and have been reported for this. Looking at these ratings I know I'm not the only one who has had this experience with them they should be shut down!
Totally useless, phoned from 7:55 until 8:40, the phone was answered and told me there is no appointment. It looks they never want to see you. This is the fourth time I phoned them I’ve the last two years, I never see the doctor in person. Absolutely rubbish.
This place has been great over the years, as it is virtually impossible to get an appointment at our family doctor surgery due to the influx of... Well how can I say This? None NI paying NHS tourists. They have been exceptionally friendly & helpful. Arrive early to avoid ling waits.
Booked an appointment at the surgery, the lady wrote the appointment down for me on their card with date, time & signature, came back for the appointment and told there was “no appointment booked in for me on the system” and was accused of lying until i had proof of the date, time and signature on the card i was previously given - then told sorry you have to book another appointment, next availability in a month…!
Wish that i could rate 0 stars absolutely shocking.Had an appointment through 111 to be left waiting outside with a group of people.Rang the buzzer 4 times to then be told to walka round to thr car park and i would be let in, i wasnt.Rang the buzzer again i was ignored then a lady came to collect her prescription and i asked when i would be allowed in she said she would get back to me and i was left outside for another 15 mins.Just walked away and im going to A&E instead.Shocking
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Selly Oak Health Centre map

Directions to Selly Oak Health Centre with public transportation

Selly Oak 80 meters
11A
55
Oak Tree Lane 140 meters
20
61
63
X21
Elliott Rd 220 meters
61
63
Rebecca Drive 230 meters
11C
20
55
882
X21
Chapel Lane 240 meters
55
61
63
882

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