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Seahouses Surgery Belford Medical Practice

  2. Northumberland Doctor

Reviews, get directions and contact details for Seahouses Surgery Belford Medical Practice

Address: 9 James St, Seahouses NE68 7XZ, UK
Phone: 01665 720917
State: Northumberland
Zip Code: NE68 7XZ

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Reviews
UPDATED REVIEW,PLEASE READ IN FULL.Awful receptionist,already complained about her in the past.Today she crossed the line:came out from her office and when straight for my face waving her finger. She was telling me how rude I was(funny isn't it)because I dared to rush her while she finish to talk with a man who was just chatting with her and about to leave from the main door!.An absolute disgrace!Second time will be the last time as well,I will do whatever I can to sort this situation out.For the way she scream and act the local fish market would be more appropriate. Must say she did this while I was the only one in the surgery and ,unfortunately, no cameras.I hope they will not found any excuse for her,I will update this review after they answer my complaint.UPDATE Well,the Practice Manager send me this Friday her answer to my complaint:a disgrace over and over again! She didn't speak with the next door Practice whom witness the erratic behaviour of the Receptionist ,she did spoke with the elderly gentleman that seem have forgotten i let him pass in front of me and i try to speak just when he was about to leave.No,he remember me coming in and try to speak while he was there...i Well done to them for involving this man in my complaint! Clearly they don't know what privacy means. Once gain this PM said that she she apologise but at the same time try to give me a 50% of the blame?HILARIOUS!The receptionist even stated that she always try to help me?funny enough i had the misfortune to speak with her two time and both time were unpleasant so i don't see THE HELP! I will now escalated my complaint with the NHS and Ombudsman ,is an utter disgrace someone like this Receptionist works with sensible data about me and my personal health issues I will not let go till i receive apologies and actions must be taken about this "lady".The PM stated that SHE SPOKE AT LENGTH with the receptionist ?She already did that when my partner had to complaint about the same "lady" inappropriate behaviour and that clearly DIDN'T WORK! What a joke.I must stress that the Belford Surgery is very good,lovely people ,amazing nurse.also try to imply that her reaction was ok because the man remember me coming and try to SPEAK?Imply that i was lying without listen to the witness ?!It is a shame the Doctors are always so busy to bother have a look who is the first face people have to see before getting to see them
8 years ago (18-08-2017)
Arriving late in the Seahouses branch of the Belford practice to talk about a serious problem with a friend and I was greeted by a most rude and unpleasant receptionist. I was told to be quiet and wait, and subsequently told that I could not write down the details while the receptionist was busy. On complaining to the practice manager about my experience an "investigation" was undertaken. President Trump is not the only person with 'alternative facts'. The response was filled with errors and justifications for the rudeness. The original problem was dealt with quickly by the member of the medical stuff I subsequently spoke to. The administration team though....
8 years ago (05-04-2017)
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