Santander

Great location on Dudley Street with a choice of the ATM inside
5 7 years ago (08-04-2018)

I have attended this branch and had great customer service via clake a gentleman whom wears glasses his amazing and friendly to customers.Now the negative of this visit ..... A lady on entry was brilliant at meet and greeting customer , lined up at counter as i needed a print out of account was seen by a abrupt male clark an asian man who shouted and was dismissive of my request or too lazy ........ directed me to another colleagues within one of the rooms .he was so loud that his colleagues at the entrance heard him and was able to assistance ,without me mentioning a thing due to this male clake loud voice .had to wait another 20mins to see this lady in the room for her to tell me she has to request print out via head office .by this time i was annoyed assume she processed request ,and i would receive in 10 days . 10 days passed i called up customer service to my disbelief nothing was processed ......The gentleman over phone dealt with my now irate attitude very well and sorted error of in branch staff . i have now received info i requested 14 days later thanks to telephone banking please santander employe staff that can do their jobs or better training its not rocket science .......what a waste of time and space
1 7 years ago (18-07-2017)

I was met near the entrance by a worker there who asked me what I needed help with. She conducted herself in a professional manner to start with and then told me that I would need to wait to be seen and so I waited. 10 minutes had passed and the worker who I was pointed in the direction of before was free, however the worker who had met me initially decided to leave her post and didn't bother telling her colleague that I was to be seen by her. I then had to wait another 10 minutes as another customer were seen before me even though it was highlighted that I had been waiting for longer! The worst experience I've had with any bank ever!
1 8 years ago (14-09-2016)

Helpful, friendly staff. Good service.
5 8 years ago (22-05-2017)

Given wrong info have to go into the branch to make an appointment which means two trips. No idea why things can't be done over the phone!
1 9 years ago (17-02-2016)