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Santander

  1. Leeds
  2. Leeds Bank & Building Societies

Reviews, get directions and contact details for Santander

"Santander is a large retail and commercial bank. We have in the region of 14 million UK customers and are a wholly-owned subsidiary of the major global bank, Banco Santander.We offer current accounts, credit cards, savings, mortgages, insurance and investments alongside business, corporate and private banking services."
Address: 3132 Park Row , Leeds LS1 5JD, XWY, GB
State: XWY
City: Leeds
Zip Code: LS1 5JD

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Reviews
Great service from this branch today - my card stopped working and was unable to withdraw any cash from cash points but received great service from the cashier and the branch welcomer. They managed to sort some cash for me today to tide me over whilst in Leeds. Brilliant service today!
Makes a mean cup of coffee probably but actually incapable of doing the most basic of banking procedures like .... 'change my address'. After half an hour and 3 forms of i.d., they still weren't able to do it and treated me like it was all somehow my fault that they couldnt work out how to do it. Beggars belief that in this day and age, a BANK can't do the most basic of things. It's time for Santander to go I think. It's a dinosaur in a digital age.
I had to wait till someone got back from lunch I didn't mind the wait as the gentleman in reception gave me a couple of werthers original,he was so friendly and helpful we need more people like him
If I could leave 0 stars I would. Was treat disgustingly today by a bank employee when trying to querie some of my direct debits and do some genreal housekeeping on My account, was given completely false information about procedures and refused to cancel direct debits that were no longer required at my request and was judgmently commenting on where and how I spent my money which I found highly insulting especially by his tone of speaking down to me and was treating me like I was stupid. When i asked about a particular transaction that i didnt make possible fraud he said very curtly if i was that bothered ring the fraud squad then proceeded by saying I was confused by which supermarket I had used and in which town. Will never use this branch again and considering changing banks as I was made to feel like i was just some stupid girl who didn't know what day of the week it was feel completely insulated and embarrassed and my housekeeping on my account is still remains unresolved will have to go to another branch 15 Miles away to resolve this matter in the hope they are more helpful. This at the brigatte branch on Thursday the 5th of October about 12.10pm by a middle aged gentleman if I can call him that.
Although we queued for a while we were dealt with quickly once our turn. Very friendly and helpful as always, just a shame that the smaller and more accessible branches have gone leading to having one branch dealing with all business for everyone. They are very much in demand and able to deal with all types of business and transactions admirably.
Queued outside for 20min just to collect a form to open a joint account. Could have got it faster but the staff member managing the queue forgot what I was there for twice before actually getting me the form as he'd offered. I've decided to open the account with a different bank.
I am very disappointed with their service. I called customer services a few days ago to make sure I will do everything correctly and prepare correct documents. I was told I can do everything in the branch and it will take 5 minutes to do. But in the branch I was told they cannot do anything. You should set the same rules when calling customer services and visiting the branch!
There are only 2 counters and closes at 3pm so the que can get really long. The lady at the front was so unhelpful, worst customer service, told her I can't deposit through machine but she still insist I can but instead go and look at other customers.
The advisor, Binta was very helpful. I wasn't too pleased about the waiting times though, It took ages. I needed the wc but was told I couldn't use it so I had to suffer for about 50 minutes! And I've banked with them for over 15 years!
I’m writing this as I am still sat waiting in the bank. I have been waiting for an hour and 30 minutes. There is only 3 members of staff working in this whole branch. I feel so sorry for them as every customer is complaining about the waiting times. It is absolutely ridiculous. I would strongly recommend going to a different branch, I am even contemplating changing banks.
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