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Natwest Bank

  1. Leeds
  2. Leeds Bank & Building Societies

Reviews, get directions and contact details for Natwest Bank

"Welcome to NatWest Leeds. We offer a wide range of personal banking products that include bank accounts, mortgages, credit cards, loans and more. Alongside our extensive range of banking services, we offer businesses specialist sector knowledge in areas such as manufacturing and technology, as well as access to specialist entrepreneurial support. We champion potential and seek to create a better future. Visit our branch where our staff are ready to help you with any banking queries you may have, or you can find out more by visiting our website. Tomorrow begins today."
Address: 52 Harrogate street , Leeds LS7 4TW, XWY, GB
Phone: 0345 788 8444
State: XWY
City: Leeds
Zip Code: LS7 4TW

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Reviews
They don't have a service on Saturdays despite being open - it's just a bunch of glorified ATMs. Ridiculously, they are paying someone to stand there next to the machines, but they're unable to help you with anything that the machines can't. The only reason I have an account with a major bank is to be able to get in-person service; seems like NatWest are incapable of doing this anymore.
Worst bank I've ever been with. Constant texts which I do not want. Try to find out anything and there are at least 3 different windows open and each you click on the exact thing you want to find it opens yet another window with the same worded link which opens ywt another window. Pathetic online system which complicates things at ever turn.
Most incompetent bank I’ve ever had the misfortune of having to deal with. Staff have no idea whet they’re doing and make you wait 40 mins for nothing, only to get told that you’ll need to come back later. Seems like their manager Michael should train his staff better. Bank full of people and 2 people serving who are taking 30 mins per query. Absolute disgrace, bank with someone else if you can
Natwest is a nice place the only problem is the different opening times that show on google, It always changes , or they end up closing earlier and opening later it’s so confusing . Not consistent at all. I only use the coin machine when I come here so I can’t comment on the customer service .
The kind of place where there are plenty of staff but they're mismanaged. There will be staff with other tasks, not customer facing/urgent/priority in comparison to a customer waiting, reliant on human interaction which you would think was always a priority. Because of this they will all walk passed you, and even stand around talking between themselves, without serving you because it isn't their assigned task. When people started to complain, they realised one of their team was missing, someone eventually jumped on the counter and a colleague walking passed and said "well who's on the door then", meaning they would rather someone stand at an empty door than serve customers, because that was their assigned role. Pathetic service and lacking in skill IMHO.
Staff are always nice and apologetic but your always waiting to be served,always and for ages as well. Getting rid of counter staff has never been a good idea. But unlikely to change as been like this for 20 years plus
As other reviews have said, the number of cashiers for a city centre branch is an insult. Waiting times are very long and all staff say when challenged is 'have you got the app?'. If we wanted to use an app we would be using it. How about providing basic standard of service anyway? After all, our presence in the branch is keeping these people in a job. General lack of ownership by employees and poor management of them mean staff in the branch sit there doing nothing while queues get ever longer, after all, it's not their responsibility. Absolutely rubbish, even by the standards of a bank.
Gets worse every time I come here, huge queues and they don’t let you do most things after you’ve queued for someone at the desk, you just get added to another huge queue of people. Something simple like getting a bank statement printed now takes 20 minutes when I’ve had someone do it for me before over the counter.
The quality of staff at NatWest Park Row is poor to none existing. From a banking point of view they have no idea what they are doing - simple requests for a bank statement older then 6 months "it can not be done "as not on the system" " - incorrect, if they would have attempted to access a different information page the sheets could be printed off. Also Swiss Francs still exist and Switzerland does NOT use the Euro, as suggested at the counterdesk by one of the employees - The statement, that a person can not hold more then one bank account was serious and made myself burst out into laughter. I have seen much in 38 years of international banking from Lehman Bros., Royal Trust Bank over to UBS and Merrill Lynch, but this branch tops the list of nasty attitudes and lack of knowledge - NatWest please get your act together as this is a "flagship" branch - get a proper management level and staff training for your staff and explain the simplest of banking.
I went to a branch in chapel allerton and was told I could open a current account in person if I go to Natwest on park row which I did and later on a senior member came and said they cant do at all and had to be done online. All this time I could have just done it online and not bother wasting my time with them
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