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NatWest

  1. Leeds
  2. Leeds Bank & Building Societies

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NatWest
"Welcome to NatWest Leeds. We offer a wide range of personal banking products that include bank accounts, mortgages, credit cards, loans and more. Alongside our extensive range of banking services, we offer businesses specialist sector knowledge in areas such as manufacturing and technology, as well as access to specialist entrepreneurial support. We champion potential and seek to create a better future. Visit our branch where our staff are ready to help you with any banking queries you may have, or you can find out more by visiting our website. Tomorrow begins today."
Address: 63 Otley Road , Leeds LS6 3WA, XWY, GB
Phone: 0870 240 3366
State: XWY
City: Leeds
Zip Code: LS6 3WA

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Reviews
Lola was patient, a good communicator, polite, understanding and helped me a lot with the mobile app and other issues that I wasn't clear about. She explained clearly and thoroughly the difference between all the saving accounts but I prefer to stick with the Isa. I would recommend a Financial Health Check with Lola.
I'm Chinonso Kennedy Eze, I'm giving this review to Chloe, she was at the customer service post on 19th April 2024 and she attended to my banking problems. She provides exceptional service to me by attentively listening to my concerns, responding with patience and resolved my issues efficiently. Her dedication to sort out my banking problems was second to none, I really felt more comfortable banking with natwest. The service she rendered to me really made the rest of the day for me, she exceptionally professional and very good in rendering her service. Let this get to her, I really appreciate her proactive communication and help she rendered.
4 stars all for the lovely Dawn who greeted us at the front desk and apologised many times for the wait. Dawn you have an all round positive and good vibe! Would've been 5 stars but we did have to wait quite a while for a simple thing :
Qasim was first rate. He was so polite and exceeded my expectations. He was empathetic and reassuring at a difficult time. This man needs a promotion !
I would like to send a good review & feedback for a particular member of staff called Chloe. She was very helpfull last time I visited the branch. She showed me how to put cash in my bank on the ATM so that I don't have to cue up all the time. She was very polite & friendly with great customer service. Thanks for your help again Arfan.
Dump Cora, total waste of space, constantly freezes and Grey's out chat box. Second, start writing account numbers on cards, tired of doing it myself
They don't have a service on Saturdays despite being open - it's just a bunch of glorified ATMs. Ridiculously, they are paying someone to stand there next to the machines, but they're unable to help you with anything that the machines can't. The only reason I have an account with a major bank is to be able to get in-person service; seems like NatWest are incapable of doing this anymore.
Most incompetent bank I’ve ever had the misfortune of having to deal with. Staff have no idea whet they’re doing and make you wait 40 mins for nothing, only to get told that you’ll need to come back later. Seems like their manager Michael should train his staff better. Bank full of people and 2 people serving who are taking 30 mins per query. Absolute disgrace, bank with someone else if you can
As other reviews have said, the number of cashiers for a city centre branch is an insult. Waiting times are very long and all staff say when challenged is 'have you got the app?'. If we wanted to use an app we would be using it. How about providing basic standard of service anyway? After all, our presence in the branch is keeping these people in a job. General lack of ownership by employees and poor management of them mean staff in the branch sit there doing nothing while queues get ever longer, after all, it's not their responsibility. Absolutely rubbish, even by the standards of a bank.
Worst bank I've ever been with. Constant texts which I do not want. Try to find out anything and there are at least 3 different windows open and each you click on the exact thing you want to find it opens yet another window with the same worded link which opens ywt another window. Pathetic online system which complicates things at ever turn.
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