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Richer Sounds, Edinburgh

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Reviews, get directions and contact details for Richer Sounds, Edinburgh

Richer Sounds, Edinburgh
"Call us outside opening hours 9-6pm Mon-Fri, 9-5pm Sat and 11-4pm Sun. For our VIP Club members we provide appointments 8-8pm Mon-Fri. Become a VIP for FREE in-store in seconds with just an email address for exclusive discounts and other fantastic benefits. We can also offer custom installations, free on-site consultations and video calls. See our website for full details."
Address: 1B Chambers St, Edinburgh EH1 1HR, UK
Phone: 0333 900 0026
State: Edinburgh
Zip Code: EH1 1HR

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Reviews
I have used Richer Sounds for many years - both personally and for my business. I have always recommended their team for their friendly and knowledgeable advice. I recently bought a surround sound system, and when I ran into issues with its calibration, they exceeded all my expectations when Craig from their team kindly visited my home to assist at no charge. Absolutely fantastic service. Many thanks.
Exceptional service and amazing prices! I visited Richer Sounds Edinburgh after finding the LG C1 65 on their website at a great price, with a 6 year guarantee. Craig kindly took me through a couple of questions and processed the order with a discount for joining the VIP mailing list at no cost. When my TV was delivered I had huge issues attaching the stand; something I now know to be a common problem with this model. After 2 hours my brother and I had no success! The next day I called the Edinburgh store and spoke to Tomasz, convinced I had a genuinely faulty stand. Within two hours he had spoken to colleagues to gather all necessary info and met up with my parents at home, during what was undoubtedly a busy Saturday afternoon, while I was stuck at work. All at no further expense. It was a massive effort and difficult job to get the stand onto my TV, so I'm delighted with Tomasz especially, and Richer Sounds for their incredible customer service. Fraser also answered a query I had when calling to thank Thomas the following morning. Thank you all very much again to the team! I strongly recommend you visit them for any home entertainment needs.
Bought a 50 inch TV 2019. Screen packed in 2022. They picked up TV for repair but had to go into shop to collect a loaned TV while the repair was being done which was great. But while I was in the shop waiting for the loaned TV the guy behind the counter was going on and on about how they didn't have to give us a loaned TV and thought that it was the end of the world . Shop k8ng customer service and won't be returning
A 5 star company let down by their choice of delivery partner. I can’t fault the service of the Richer-Sound staff, but I have to reduce my rating due to the issues I’ve had with my delivery. I’ve gone from potentially getting a tv delivered less than 24 hours after ordering it, to now waiting 4 days. Hopefully Richer Sounds do a review of who their distribution partner is and replace them with a company of equal customer service.
I pop in there yesterday to buy a new tv and stereo for my home .I was served by Tomasz . He helps me with every possible detail about tv as well as with massive choice of possibilities with my stereo amp and speakers. Very kind and proffessional in every aspect . Definitely i ll be back to get some upgrade to my stereo. 5 stars customer service.
I was looking for a new amp to compliment my KEF LS50 speakers. I had a pleasure to speak with Tomasz, who's knowledge about system matching was just so impressive and complete! Tomasz was able to organise the demo listening for me, he's very competent and he straight away recommended the best sounding amplifiers for my music system. I was also able to bring my own speakers and records for the demo! Thank you so much! Great customer service as usual!
I purchased a new TV and soundbar. In my haste to get my new toys I decided to order them to the Chambers St. Edinburgh store, knowing one of my mates could pick it up in his van. My mate was not available... I popped in to try and sort the situation and had THE best customer service experience of my life! Long story short, store manager Hauke and another staff member, Tomasz, pulled out all the stops to remedy the situation. Just truly unbelievable customer care. That day made me a customer for life! So grateful to Hauke and to Tomasz especially so. Thanks guys! :
Great customer service from Tomasz. He is a professional salesman. He can gives great advice in every aspect. Would recommend to everyone in Richer Sounds.
Great hi-fi Shop, excellent service and advice, highly recommended, centre of town position, features a seat for a quick rest if your tired. Try before you buy with the demo lounge.
Ordering was straight forward. TV arrived as promised. I had asked for some assistance with fitting up which the assistant manager had promised no problem. Two calls and and an email later disappointingly no response. I use Richer Sounds based on their previous good service so this was really disappointing.
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Richer Sounds, Edinburgh map

Directions to Richer Sounds, Edinburgh with public transportation

Chambers Street 40 meters
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Old Town South Bridge 110 meters
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Old Town National Museum of Scotland 200 meters
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Potterrow 230 meters
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Nicolson Square 240 meters
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