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Richard Hardie Durham

  1. Durham
  2. County Durham Car Dealer

Reviews, get directions and contact details for Richard Hardie Durham

Richard Hardie Durham
Address: Alma Place, Durham City Retail Park, Durham DH1 2HN, UK
Phone: 0191 386 5522
State: County Durham
City: Durham
Zip Code: DH1 2HN

opening times

Monday: 9:00 AM – 7:00 PM
Tuesday: 9:00 AM – 7:00 PM
Wednesday: 9:00 AM – 7:00 PM
Thursday: 9:00 AM – 7:00 PM
Friday: 9:00 AM – 7:00 PM
Saturday: 9:00 AM – 5:00 PM
Sunday: 10:00 AM – 4:00 PM

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Reviews
Richard Hardie Durham has undoubtedly the best service department iv ever dealt with. Super friendly very well priced and they do exactly what they say they will do. The sales team are equally friendly not too pushy and are very honest. I would recommend you make them your first port of call when looking for a new car
7 years ago (27-03-2018)
Bought a second hand Fiat 500 which is fine. Only one key was provided at handover. I was promised another would follow. Over the last ten months I have been in to the showroom 3 times, rung on a couple of occasions and also emailed. I get passed around but no one is interested in actually solving the problem.
7 years ago (28-03-2018)
Friendly and honest sales team who helped through every step of the sale. Took time to listen to and answer questions. The service side of the business is the best service team I have come across that is why i have dealt with Richard Hardie Durham for the last 12year Barry Johnson
7 years ago (30-03-2018)
Wouldn’t recommend this dealer to anyone. Brought my Peugeot 208 here after having clutch issues. They checked it on 2 separate occasions and their only conclusion was that I needed a new clutch, and quoted me £1300 for the job. (My car was around 2 years old at the time, I’d only had the car for 6 months and it had 48,000 miles on). The Peugeot warranty is apparently up to 60,000 miles, yet they refused to do it under warranty claiming clutch warranty is only 40,000, the difference of 8,000... I decided to take my car to a local dealer to get a better quote after their quote just being ridiculous and got a quote of £360, big difference! When my local garage assessed my car they were convinced there was nothing wrong with the clutch itself and opened the bonnet to look further, and what follows is just disgusting. They found that the slave cylinder in my car was leaking clutch fluid extremely heavily, which is why my clutch would often get stuck when driving. On 2 occasions, they failed to detect this issue, or actually, just failed to tell me about this issue, as the mechanic found blue roll stuffed into where the slave cylinder was, in an attempt to prevent the fluid from leaking out onto the floor and to stop it from being detected by myself. Obviously extremely angry, I visited this dealership for a third time, and asked to speak to their ‘manager’, if you can call her that. When I explained the issue she refused to listen and claimed that it was not their doing, apparently they don’t use blue roll and it must have been from my service when I bought the car (doubt it would have lasted for 6 months and went unnoticed...). She refused to provide me with a courtesy car and made me drive the car back home in this condition which obviously wasn’t safe. They offered to complete the work at a later date but refused to fix the clutch still. I decided that I didn’t want them to touch my car again and went to another Peugeot dealer who were much more accommodating and they fixed the issue with no questions asked. Turns out.. I don’t need a new clutch. But they would have been happy to take £1300 off me and bodge the other job. Absolute joke of a dealership, no wonder they never seem to have any customers.
8 years ago (11-01-2018)
Car booked in for MOT they cancelled day before as problems with machinery. I was promised they would let me know on the next working day what was happening. After 2 days I rang back to be told it wud not be fixed for another week but nobody had informed me. I was informed to just take my car elsewhere! Rubbish customer service!!!
7 years ago (06-03-2018)
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