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Elvet MINI

  1. Durham
  2. County Durham Car Dealer

Reviews, get directions and contact details for Elvet MINI

"Welcome to Vertu MINI, dedicated to providing exemplary customer service and competitive prices on New and Approved Used MINIs. The experienced staff at each of our Retail Centres will ensure that your purchasing experience is as pleasurable as possible, and that the level of aftercare service during ownership meets these high standards too."
Address: Cathedral Park, Cathedral Park Belmont Industrial Estate, Belmont Industrial Estate, Durham DH1 1HP, UK
Phone: 0191 383 7561
State: County Durham
City: Durham
Zip Code: DH1 1HP

opening times

Monday: 8:30 AM – 7:00 PM
Tuesday: 8:30 AM – 7:00 PM
Wednesday: 8:30 AM – 7:00 PM
Thursday: 8:30 AM – 7:00 PM
Friday: 8:30 AM – 7:00 PM
Saturday: 8:30 AM – 5:00 PM
Sunday: 10:30 AM – 4:00 PM

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Reviews
I have just received fantastic customer service from Vertu Mini Durham. I have felt truly valued throughout the transaction. I purchased 4 excellent Mini wheels which arrived very promptly. They were delivered by an very efficient courier DHL next day. Excellent communication from Sofiya throughout the process. I wish all car dealers were like this! Thank you
What a joke this company is , ordered mini parts last Thursday, told they would be in for collection Monday, heard nothing, called into parts department Tuesday, I was told they had not been ordered and they would be ordered and available next day, wait for text, no text rang today Thursday 23rd to enquire , very vague response , and told they could be ordered in for tomorrow, I told them not to bother , Hopeless, incompetent. if you want to talk to me reach out to me, happy to discuss, . Your service is not acceptable
Time management is poor. Got my car back after 1.5 hours delay at BMW Mini Cooper. Took the car for MOT only. I am also not sure of the quality of workmanship of Mini UK. See picture for reference!
I have just picked up my mini and customer support was exceptional throughout. Particularly Christian Munden who went above and beyond to make sure I got the car I wanted. Thank you for making it a great experience.
The service I received at Vertu MINI Durham was second to none. Adam is helpful and professional with excellent communication skills, everything was explained clearly and thoroughly to ensure I was making the right decision for myself. Nothing was too much hassle. Adam and his colleagues went above and beyond to ensure the entire process ran as smoothly as possible. Thanks again Adam!
Highly recommended! Excellent service from the whole team here at Mini Durham who were all extremely helpful, friendly and professional but particularly Adam Gregory who was superb from start to finish and made the whole process of buying my new car really smooth. By far the best team I have encountered when buying a new car.
Exceptional service to help me buy my car. Adam has gone above & beyond to ensure I was getting the best car & deal. All employees I spoke to during the process were helpful & friendly. Honest & transparent company. Highly recommend them
Excellent service from Ben, Ellie and Thomas. I haven’t been on the car market for a long time and was rather nervous of the first approach. The reception we received from Ben was second to none, from his reception on the forecourt right up to securing the sale, Ben was very professional and knowledgeable and guided us to what was available and helped with the final choice of our perfect car. It was a seamless process from selecting our car to the collection of it. I would certainly recommend Cooper Mini Durham. John and Sheila Nicholson
Recent purchase of a used vehicle from ‘Durham Vertu Mini’ has left me satisfied with the customer service I received. The purchase of the car was straightforward and the price given for the car I exchanged was really good. I did discover a relatively minor administrative error after I had received the car; however, after contacting the dealership in particular Rhys O’Donohoe they fully and promptly resolved the concerns I had. Overall, this was a hassle free purchase and I will most certainly be returning when it comes to changing my car again, and I would recommend this dealership to others.
We received fantastic customer service from Christian whilst purchasing one of their approved used cars recently. We went in purely to test drive the Audi SQ5 for size and to see If it would be a suitable family car however, due to the service we received and the numbers in which Christian were able to work for us, we picked up the car and took it home 4 days later. The whole process was very simple, stress free and friendly. The only reason we haven't given a 5* review nothing at all to do with Christian is purely down to the number of sales calls we have received following the purchase i.e. for service plans, GAP insurance etc. Overall I would definitely recommend Vertu MINI Durham.
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