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Premier Inn Carlisle Central

  1. Carlisle
  2. Carlisle Lodging

Reviews, get directions and contact details for Premier Inn Carlisle Central

Premier Inn Carlisle Central
Address: Warwick Rd, Carlisle CA1 2WF, UK
Phone: 0871 527 8210
State: Cumbria
City: Carlisle
Zip Code: CA1 2WF

opening times

Monday: Open 24 hours
Tuesday: Open 24 hours
Wednesday: Open 24 hours
Thursday: Open 24 hours
Friday: Open 24 hours
Saturday: Open 24 hours
Sunday: Open 24 hours

Update Info

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Reviews
I am extremely disappointed with my stay at the Carlisle Premier Inn Hotel last month. Having travelled down from the Midlands for work, I arrived at 9pm, expecting the reliable and comfortable experience I’ve come to associate with Premier Inn. Unfortunately, this was by far the worst experience I’ve ever had at one of your hotels.nnUpon checking in, I walked through the corridor leading to my room, and the smell was appalling – it reeked like a gutter. To my dismay, my room was on the same floor.nnWhen I entered the room, it was freezing cold despite the bitterly cold temperature outside -3°C. Shockingly, the window had been left open, and it took nearly two hours for the room to warm up after I closed it.nnThe cleanliness of the room was another major letdown. The bed sheets were dirty, with visible stains and a hair on the pillow, making me doubt whether the linens had even been changed. This is completely unacceptable for any hotel, let alone one under the Premier Inn brand.nnTo add to the frustration, the water pressure in the bathroom tap was abysmal, making it inconvenient to use.nnIn the morning, I reported these issues to the receptionist as I was leaving in a rush for work. Unfortunately, her lack of interest was astonishing – she acted as though this was expected, which only added to my disappointment.nnI have images and videos documenting all of these issues, and this was truly the worst Premier Inn experience I have ever had. As someone who has stayed at numerous Premier Inns across the UK, I have always trusted the brand to deliver quality, but this stay has completely shattered that trust.nnI hope this review serves as a wake-up call to address the issues at this location. The state of the rooms, cleanliness, and customer service need urgent attention. I am deeply dissatisfied and expected much better from Premier Inn.nnRating: 1/5
Travel plans changed, and I ended up at the Premier Inn just after 8 in the morning. The staff went out of their way to get my room ready for early check-in. Had a good breakfast at the restaurant. Friendly helpful staff & service. The room was comfortable and clean.
Great location attended for graduation. Welcome with a smile. Staff on premier inn side are wonderful, chatty, child friendly, very accommodating.nRoom on the car park side was quiet, clean, comfortable, has everything you would expect. Lift was out of action but didn't hinder us might have to someone less able.nUnfortunately the brewers fayre next door where you are served breakfast and where we chose to eat an evening meal let's this place down. Cold food, poor choices, soft play shut at 7pm so promised kids a play and couldn't by time we arrived. Soft play is not free there is a charge to use that area also.nI had a bad reaction to the food and ended up ill overnight, nearly cancelling my graduation plans because of it.nIf we ever stayed again I would have gone up the road to the Toby Cavery for some real food. The bar maid/ waitress was lovely however, can't be said for all staff. Breakfast was more limited than I've found in other premier inns no brown bread only malted bread. The experience was average at best.
My wife Lynette and I have recently had a very good time in this lovely Inn. The staff were just so welcoming and helpful in every way and certainly deserve full credit. The rooms are just very comfortable with lovely comfortable beds and facilities are great. The restaurant here has excellent staff and the food was always excellent too! Thank you for a great time in your lovely part of the world! Our very best regards from Lynette and Malcolm Bond.
It's premier inn with great service. Staff are helpful and want to please. Attached is the restaurant for meals and breakfast. Decent size car park with no height limits. 5 minutes up the road, you have the Motorway. There are big superstores on your drive to the motorway.nnWould I stay again yes.
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