Pets at Home

Always very helpful staff and also I've always found what I was looking for..will come again!
5 7 years ago (23-11-2017)

The people that work here genuinely love animals and are very knowledgeable about the best way to look after your pets instead of this being just a weekend job. The only thing that can be annoying at times is that there are not enough staff on the shop floor which means that it can be difficult to find someone when you need to especially when it is very busy.
5 7 years ago (16-07-2017)

Staff were very friendly and helpful, however the "Puppy Package" grooming experience was very poor indeed and definitely not worth the £25 paid. Perhaps they had never encountered a Golden Retriever puppy before, but their attempts to tidy her coat and tail were abysmal. Her tail has been trimmed in such a way that it now looks like it's been mangled. The hair on her back now always looks like she's been brushed the wrong way. I can't wait for her coat and tail to grow back so that I can take her to a groomer who knows what they are doing. In addition to the above, her claws were also cut - and very poorly too - on inspection they are all very jagged. I could have done a better job at home. On the plus side, she smells lovely, so I'm guessing my £25 was mostly spent on bathing her since that appears to be the only thing that was correctly performed... In summary - Most overpriced bath ever. I cannot in good faith recommend the Bedford Pets at Home 'Groom Room' based on this experience.
2 8 years ago (31-12-2016)

Have been taking my dogs to the Groom Room for many years now, never had a problem, and the girls are brilliant, I pay £43.00 every five weeks, on my recent visit last week, the price had rocketed to £51.00, I was absolutely mortified, the girls explained to me, that this was due to a trial run of lumping small and medium dogs together, so, a small dog like mine, takes 1 hour, and a medium dog that might take 2 hours, are all charged the same price, that is a slap in the face and an insulting rip off for all small pet owners, I have complained to head office, and currently awaiting a reply, and if they do not compensate me, and continue with this greedy mad logic, that they are looking to roll out across all stores, I shall be taking my dog to another groomer, I am absolutely disgusted beyond belief, what greed, and I am also a VIP member, for what it is worth.
1 7 years ago (06-11-2017)

Staff are very helpfull. Vets are very good. Little pricey.
4 8 years ago (08-04-2017)