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Pdsa Pet Aid Hospital

  1. Birmingham
  2. Birmingham Vets

Reviews, get directions and contact details for Pdsa Pet Aid Hospital

Address: 456-458 Hagley Road West Quinton , Birmingham B68 0DL, WAR, GB
Phone: 0121 422 2902
State: WAR
City: Birmingham
Zip Code: B68 0DL

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Reviews
Had to let my 15 year old go to doggy heaven today. The PDSA Staff were all so kind and caring, both to my beloved boy and myself. Thank you Can I make a request on behalf of Alfie. If you are having a clear out, please consider donating to a PDSA charity shop. They do such wonderful work in looking after our sick pets and desperately need all the help you can give. Thank you from Elizabeth and Alfie
What is the point in having an emergency option if no one answers the phone....... absolutely ridiculous. The lady on reception has no people skills and shouldn't be aloud to answer the phone. She is rude to every person she answers the phone to. She leaves the phone ringing and just ignores it. She is a real jobs worth. People shouldn't have to put up with people like her when they are already going threw a tough time. such a shame as the vets are absolutely lovely and so compassionate and caring. She really brings down the mood
The rudest reception staff/emergency call handler i have ever encountered, in my 20 years of being in customer facing roles i have never seen such appalling service. All they care about is money, not the well being of your pets. They don’t smile and they talk to you like you’re stupid which is quite laughable as they don’t seem to even share a singular brain cell, better off talking to a brick wall since they do not listen to you at all. They only ‘care’ when it’s too late and they can get money off of you because your pet is dying. From other reviews this is clearly not a one off.
Although generally a good service God forbid if you have an emergency with your pet. No one answers the phone line and if you email them they just respond by telling you to continue to get back on phone. I waited for over an hour on their phone line before I gave up and had to get my pet to a private vet instead. This is a massive problem with pdsa
My cat had to be put down after serious breathing difficulties, I had to go all the way to Rednal as it was after 6pm, I approached the desk to pay and was told there is nothing to pay, I said are you sure? Please check, she did and said no no charge, I took my cat home and buried her, since then I have been hounded by email and phone for £155 which I can't pay, only on state pension,they are telling me if I don't pay I can't use their services anymore and they are doing me a favour charging the minimum, according to them even though vets fees are not set prices anywhere, this is not a charity its a business and they won't have any sympathy for people's circumstances.
Thank you so much today my cat pip is doing very well it has been one rise of a day but you guys really made. Difference my son is so happy to see his cat and I really don’t know what I would have done if it was not for your team oldbury was the first place I went today and they rufused to see him and sent us to Aston the lady at oldbury was extremely rude to me and took no regards to how much pain my cat was in and she new I had traveled by bus as I told her but she said it’s not her problem we went to the wrong PDSA hospital I’m so glad Aston where so much nicer and treated me and my cat with the most respect I have ever had the vet was extremely helpful and I’m forever greatful thank you so much guys
Reception lady & the vet we saw were extremely rude, they also try to say things to make you feel like a bad person. Went here with my boyfriend and our cat who turned out to be pregnant but because she is very young they kept inflicting that she would die and just being horrible. She’s had her babies 2 months ago and is in perfect health!
Great work, worthy of any donation, my kitten would be without medical care if not for these people, the animals benefit from them enormously not the owner , well we do a bit ie financially .
Been here a number of times since realising I could register my cats under my mother’s name who gets pension credit. I was charged £20 for the first consultation. A full panel blood test with checking for feline HIV was around £36. An ultrasound was £24. These prices are literally free compared to what private vets charge. Medicine is also very cheap. See my review for Vets for Pets where I discuss their prices - they would probably charge £50 just to wipe my cats nose. The downside is that waiting times can be long. The waiting area isn’t well separated and a few times there have been massive aggressive dogs in there I’ve had to walk past. The car park is a decent size. Also I’ve found the vets to be more warmer than private ones. They seem to have more spark in them.
Great service. People moan about wait times but it’s not like it’s intentional and you’d wait as long and pay more than triple if you went elsewhere.
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