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Pandora Sutton Coldfield

  1. Sutton Coldfield
  2. West Midlands Jewelry Store

Reviews, get directions and contact details for Pandora Sutton Coldfield

Pandora Sutton Coldfield
"Founded in 1982 and headquartered in Copenhagen, Denmark, Pandora is world-renowned for its hand-finished and contemporary jewellery. Pandora Jewellery is made from the highest quality, ethically sourced, gold, silver and Pandora’s own 14k gold, and rose-gold plated unique metal blends. Every single stone is hand set by a dedicated and skilled team of craftsman. In addition to iconic Pandora charms and bracelets, Pandora rings, earrings and necklaces are equally beautiful and versatile. Come and view our collection and be inspired at your local Pandora Jewellery store at 208 Gracechurch Shopping Centre in West Midlands, GB-BIR today."
Address: 208 Gracechurch Shopping Centre, Sutton Coldfield B72 1PA, UK
Phone: 0121 355 8383
State: West Midlands
City: Sutton Coldfield
Zip Code: B72 1PA

opening times

Monday: 9:00 AM – 5:30 PM
Tuesday: 9:00 AM – 5:30 PM
Wednesday: 9:00 AM – 5:30 PM
Thursday: 9:00 AM – 5:30 PM
Friday: 9:00 AM – 5:30 PM
Saturday: 9:00 AM – 5:30 PM
Sunday: 10:30 AM – 4:30 PM

Update Info

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Reviews
The ladies in store today were so kind and helpful, they really went above and beyond to help me and I’m so grateful. Thank you
Lovely and clean, staff are so helpful, very friendly.
Nice friendly service, good options for choice
I've always liked coming to this store and have bought quite a lot of things from here previously. I visited this store last week Tuesday and had amazing service from the store manager Katie. She was brilliant to talk to and I would travel out of my way to see her. I hope she gets recognised on a company level - in retail I've never come across someone as warm, friendly and helpful as her. What a valued employee you have. Thank you Katie and I'll definitely be back to make some more purchases in your store soon
Please don not use this store.! The customer service is a disgraceful. I bought a bracelet and 4 charms as a 13th birthday gift for my daughter and unfortunately we were unable to open the clasp on the bracelet, I myself have one and also my other daughter so I am not stupid I know how to open it. When I brought it in today the sales assistant used a little tool to open it, I asked could she try without the tool, she said she has no nails, so I asked could she get a colleague to try, but was told they were all busy! She said they had no other bracelets she would have to search the showroom cases, so I said fine. Informed me there was none in the store,I said I could upgrade the bracelet as I spent over a certain limit and I was told "I can tell you now we haven't" without looking. I asked why she was being dismiissive? she said she was'nt. The sales assistant who originally served me came over and went on to explain that they had not had a delivery of bracelets.. I was told that I could go to Tamworth or Birmingham. She offered to phone Tamworth but not at that time, told me to go and get a coffee! I said did not want a coffee! She didn't phone as they would be to busy to answer! Eventually took my no. and said they'd phone me when more stock in. I asked for their telephone no. and she gave it me begrudgingly.. Decided to take myself to Tamworth, what a difference fantastic customer service, changed it and apologised on behalf of Pandora, I could open the clasp straightaway. Also in Sutton Coldfield the assistance told me they had new packaging as I commented what a shame it was't as pretty or expensive looking, that is just that shop as its a franchise! They obviously using cheaper packaging, as in Tamworth they use the original packaging. I will never shop in there again. Very unprofessional staff.
Very nice friendly staff
love Pandora and customer support is excellent
The staff were really patient and helpful with choosing the right bracelet for me. I exchanged a bracelet I had previously purchased for another design. The service I received was excellent, and the assistant who served me was polite, patient & extremely helpful. I will definitely return to this shop.
Such a friendly service. Thank you for making me feel so welcome : not very often customer service is so personal and not transactional! 5* from me.
Loads to choose from friendly welcoming staff very helpful pleasant and very polite
Comment on this business

Pandora Sutton Coldfield map

Directions to Pandora Sutton Coldfield with public transportation

Gracechurch Shopping Centre 110 meters
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Sutton Library 120 meters
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Sutton Parade 220 meters
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Sutton Coldfield 250 meters
West Midlands Trains
Trinity Church 290 meters
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