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Pancras Square Leisure

  1. London
  2. London Gyms

Reviews, get directions and contact details for Pancras Square Leisure

Pancras Square Leisure
"This fantastic leisure centre and fitness club, just moments away from Kings Cross St Pancras station in the heart of London, offers a large, modern gym with 130 stations of top-of-the-range Technogym Artis and Skill Athletic fitness equipment. There are also two large and fully equipped studios holding over 50 group fitness classes per week, including futuristic cutting-edge virtual fitness classes by Les Mills. After your workout, why not visit our serene 25 metre swimming pool, and unwind in our relaxing Spa Pool with accompanying sauna and steam rooms."
Address: 5 Pancras Square , London N1C 4AG, XGL, GB
Phone: 020 7974 5555
State: XGL
City: London
Zip Code: N1C 4AG

opening times

Monday: 05:30-21:00
Tuesday: 06:30-22:00
Wednesday: 06:30-22:00
Thursday: 06:30-22:00
Friday: 06:30-22:00
Saturday: 08:00-20:00
Sunday: 08:00-20:00

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Reviews
Maisie the receptionist, is an absolute daisy! Maisie is a fantastic asset to London St Pancras Leisure Centre in the heart of London. She is always smiling and exudes positive energy. Maisie was amazing in assisting me with my "Better" student membership. Thanks to her, the whole process went smoothly! I strongly believe that she deserves a promotion for her exceptional emotional intelligence Thank you for bringing her on board with the "Better" team.
A great gym, but a disappointing experience with the reception. I’ve enjoyed my sessions here, and the facilities are excellent. However, I was extremely disappointed with the reception during my recent visit. The staff member, a woman at the front desk, was very rude and refused to let my friend join me for a trial session, even though he met all the required conditions age, trial session eligibility. Her attitude was unprofessional, and she even threatened to revoke my membership, which is unacceptable. This was especially surprising since I’ve brought a friend for a session before without any issues. While the gym itself is great, the customer service needs serious improvement. This version maintains a professional tone while addressing the concerns clearly.
The paid lockers are annoying. Half of them swallow your money without locking too. If you can get past this and bring flip flops for the shower/pool to avoid a slight feeling of grime, then it’s a great gym. Lots of cutting edge equipment, functional and always busy lap pool, and even free library upstairs if you want to flex those mental muscles.
The pool changing rooms are filthy. The lanes are not monitored by staff, so you end up with people in the slow lanes standing in the water and blocking the lane as the faster ones get busy. They also keep 3 lanes for the kids swimming lessons when most of the time 2 are enough. Lastly beware of the hidden 20 day cancellation notice which is a shameless way of making you pay an extra month.
Some of the managers are useless sauna hasn’t worked for the last three months. Jacuzzi haven’t worked for for for two years. Change room is filthy and dirty. Be cautious if you want to get a membership
Amazing equipment great staff and good facilities, the reason this loses 2 stars is because of their 20 day membership cancellation notice, I wasn’t informed when I signed up and when this affected me all they said was that it’s in the terms and conditions. this is something that should definitely be mentioned to new members. I know this sounds like a me problem but it really feels scammy. I have a whole month extra at the gym that I paid for that I don’t need.
Be aware of the penalty, since they changed the entry requirements at the gates out of 3 visits to the centre in 3 weeks, I have been given 2 penalties of "non attendance" to a class that i have attended. I know from talking to other customers that I am not the only one with the same problem but better does not seem to rectify their computer/gate "upgrade" huge mistake and we are all paying extra for that mismanagement.
What a shame to take people's 20p in lockers or require buying 3 tokens for £1. This just adds a petty sting if you are a regular member. And it nicked my 20p without letting me lock. This is the only better facility I've come across that does this.
This better leisure facility has no awareness of hidden disabilities, I am autistic. Every time I attend, I have to ask for the disabled change to be opened which causes more anxiety for me. It's an unpractical system, as all those at the front desk will be aware of your request, sometimes you have to wait in the que which can be long, then to get down stairs to find it still isn't opened! Staff on the front desk look at me, and roll their eyes. Which makes me extremely uncomfortable and anxious. I do not have to prove my disability to anyone. But it seems this leisure complex has no awareness of hidden disabilities. Staff are rude, and not approachable. The Australian bald life guard who usually works on Monday mornings is very rude, and patronising. He is also bias, only targeting certain people when it comes to lane discipline. I have complained about this matter of lack disability awareness on numerous occasions to members of staff and even the manager, but it continues. So, I will not be returning back to this pool again! Avoid this leisure centre, otherwise you get discriminated against and have to shower in dirty changing rooms at the end of it!
This is a small centre located within the Camden Council Building. Clean bright, very well equipped decent sized gym, decent sized 5 lane swimming pool with separate small pool for small children, sauna and steam pool side. There are 2 studios downstairs for the fitness classes. Lovely staff, the tall brown lady at the reception desk was very helpful and patient with us during the membership process.
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