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Bupa Dental Care York - Lawrence Street

  1. York
  2. York Dentist

Reviews, get directions and contact details for Bupa Dental Care York - Lawrence Street

Bupa Dental Care York - Lawrence Street
"Bupa Dental Care is a leading provider of both NHS and private dental services, and has over 350 practices across the UK.We believe that everyone in the UK deserves a happy and healthy smile, so we provide a range of treatments and services for all the family, from regular check-ups and emergency appointments to more complex dentistry.We have over 2,500 dental professionals working for Bupa Dental Care, to provide quality treatment that you can trust."
Address: 107 Lawrence St, City Centre, York YO10 3EF, UK
Phone: 01904 411993
State: York
City: York
Zip Code: YO10 3EF

opening times

Monday: 8:30 AM – 5:30 PM
Tuesday: 8:30 AM – 5:30 PM
Wednesday: 8:30 AM – 5:30 PM
Thursday: 8:30 AM – 5:30 PM
Friday: 8:30 AM – 5:30 PM
Saturday: Closed
Sunday: Closed

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Reviews
As a family we’ve used this dental surgery for 15 years. Mr Brown is an exceptional dentist. Recently I had to have a tooth extraction due to an accident which resulted in a bridge. Mr Brown is gentle, informative and even the numbing injection wasn’t painful. Over 3 appointment he’s been brilliant and I’m delighted with the work done. I can’t recommend him or the surgery high enough.
Today I had an appointment with Alexandra Walker who was so friendly and knowledgeable that I enjoyed my visit and was quite at ease from the start. An x-ray revealed two teeth in a worse state than I'd thought and needing specialist treatment, but Alexandra soon put my mind at rest saying she'd refer me to a clinic which could hopefully save my teeth. I was so happy to hear that. Everyone I have spoken to at the practice has been friendly and helpful, so my very best wishes to all.
Very pleasant and helpful, especially reception staff. New dentist, Dina, was very friendly and caring, as was her assistant/nurse. Just wish I could have got a quicker appt, or better still a 'one visit' treatment. Not a complaint, more an observation.
Professional dentistry. Caring staff. I was able to continue with my treatment under NHS status. Everything explained up-front. Would like them to install a lift, some of the surgeries are up a fairly steep staircase.
I rang to try and get an appointment as I have had toothache for a few days. The receptionist was very kind and helpful. She rang me back and said Mr Browne would see me at 3 .10 pm today. I was seen and x rayed and horrible tooth extracted by 3 30pm . Thank you all at Lawrence Street practice you saved an old lady a lot of pain.
Had my Invisalign done by Delia and she was amazing she even came in on her days off when I needed help, Then Tasha and lorel did my bonding which look 10/10 she went above and beyond to help me even when I had to cancel appointments all the time. They both worked together to help me and I couldn’t be happier with the results, much obliged.
I rang in May to book an appointment, as a large filling had either broken and/or fallen out, and I could not bite on the tooth as it was extremely painful. The receptionist noted this and gave me an appointment for 23rd June i.e. one month later. Not too happy with this response, but showed willing, and appeared one month later at the surgery. The dentist took a couple of x-rays, checked my teeth, and acknowledged that the filling was missing, and told me to book a further appointment at the reception desk. I then had to pay £23.80, and was given a date in October! for further treatment i.e. four months later. I cannot come to any other conclusion other than this dental practice spins out treatment in order to maximise the charges it makes to it's patients. I will welcome any response from the Practice that can explain it's actions in any other way. RESPONSE TO REPLY:- I feel that I have to reply to your comments. You have commented upon NHS fees, which wasn't an issue for me. However, you state that "the NHS fees are the same for treatment which is completed on the day or completed over weeks/months". I made an appointment to have a broken filling repaired, and had to wait a month for that appointment. I attended, expecting the filling to be repaired, and to be charged £65.20 as per NHS payment bands. Instead the filling was not repaired, I was charged £23.80 and told to come back in four months! Are you seriously saying that the payment I've made will cover the repair to the filling hopefully in four months time? Are you also saying that patients with persistent toothache are expected to wait five months to receive treatment? I would be interested to know, of the patients treated during my five month wait, how many visits are of a routine nature, and what criteria you set for prioritising treatment. I would suggest that you need to review those criteria! - Meanwhile - it's time for me to take some more paracetamol. You have also neglected to explain why I was charged £23.80, when by my reckoning it should have been £65.20.Could it be that the dentist was unaware that I was there to have a tooth refilled, and thought that it was just a 'check-up' ??? NEXT CHAPTER! It's now 4 months later! - My tooth has had a temporary filling inserted Yipee! The dentist and assistant were both Very Good! None of the topics I raised received a response, or indeed any kind of denial. Having viewed some recent reviews, where people with toothache were able to receive treatment on the same day as contacting the practice, I cannot fathom why it's taken 5 months to receive a simple tooth filling!
This Bupa dental practice in Lawrence Street is fantastic, it is spotless , the staff are all friendly and very helpful my dentist Gemma White is excellent, overall it must in my humble opinion be the best in York.
An excellent Dental Practice which I have been going to for many years, the staff who work there are lovely and I would recommend to anyone and everyone. XXX
My dentist is lovely, but it's absolutely impossible to ever get hold of reception. I've been trying to make an appointment for months but I can't because they never answer the phone. It's really poor service, I've needed work done for ages now and it's only getting worse because it's impossible to ever get through to someone and they never call back if you leave a message.
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Bupa Dental Care York - Lawrence Street map

Directions to Bupa Dental Care York - Lawrence Street with public transportation

Lansdowne Terrace 70 meters
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Lansdowne Terrace 120 meters
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The Boulevard 170 meters
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The Boulevard 230 meters
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James Street 300 meters
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