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Nuffield Health Chester, The Grosvenor Hospital

  1. Chester
  2. Cheshire West And Chester Hospital
  3. Flintshire Hospital
  4. Gellifor Hospital

Reviews, get directions and contact details for Nuffield Health Chester, The Grosvenor Hospital

Nuffield Health Chester, The Grosvenor Hospital
"Nuffield Health Chester Hospital has remained Chester's leading private hospital since 1975. We deliver a comprehensive range of treatments and services, working alongside our dedicated team of expert consultants and nurses.We specialise in the areas of orthopaedics, ophthalmology, cosmetic surgery and general surgery offering a wide range of treatments.In 2018 we completed a major refurbishment to our hospital, with two brand new state of the art theatres and a new day case suite offering cataract surgery, minor operations, endoscopy procedures and pain management solutions. Our hospital provides excellent private en-suite rooms and facilities including onsite gym and physiotherapy."
Address: The Grosvenor Hospital, Wrexham Rd, Chester CH4 7QP, UK
Phone: 01244 680444
State: Cheshire West and Chester
City: Chester
Zip Code: CH4 7QP

opening times

Monday: 8:00 AM – 7:00 PM
Tuesday: 8:00 AM – 7:00 PM
Wednesday: 8:00 AM – 7:00 PM
Thursday: 8:00 AM – 7:00 PM
Friday: 8:00 AM – 7:00 PM
Saturday: 8:00 AM – 4:00 PM
Sunday: 9:00 AM – 1:00 PM

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Reviews
I have experienced private medical insurance overseas and am sadly disappointed with private medical benefits in the UK and especially with the Nuffield hospital locally in Chester. Call answering is delayed; it’s a laborious process getting into a doctor and then the facilities are very average in comparison to even a third world country hospital like many I have used in South Africa which are vastly superior in my opinion. Their state of the art machinery; patient service and 5 star facilities are much better. I’m actually travelling back to them next year for treatment due to a lack of faith in the ones locally. Really sad.
This hospital is very poor in that it’s really difficult to get in contact with anyone. Either the main line number just rings and rings until the call is eventually cancelled. Or on the very rare occasion that you do get through maybe 1 in 10 calls, you’re then directed to a department specific answer phone. It’s impossible to speak to someone to resolve a query about an appointment. I’ve also tried sending messages via the hospital online contact form and that went nowhere. Then when they eventually do call to book an appointment it’s first thing in the morning on the same day with 1 hours notice of the appointment time. It’s not good enough.
So today 16th september was in for a gastroscopy diagnosis, 22 weeks after gastric sleeve. Again must say all staff where utter amazing again, reception from when i arrived to be take to day care suite, reception checkin. Was checked in by Heather and Emily who checked all my details, got me into one of the sexy gowns they provide for you. Had my obs done and id bracelet fitted and then a canula inserted, explained what was next. Was then introduced to the other staff who where dealing with me in the op suite. Sedated me and explained the procedure. I came around back in my room, where Heather and Emily then rechecked my obs, all good, gave me a drink of water make sure i was ok, Emily was fantastic, she removed my canula with removing any arm hair too and i was allowed to dress an then escorted into main reception with a hot drink and then waited for my transport home. Amazing staff here at the Nuffield, so caring and professional, thank you.
Just had to turn round half way to my blepharoplasty consultation coming from manchester which i had booked weeks ago as Ms A.Breahna just decided she won’t do the procedure on someone of my age 22 despite making my age crystal clear from the beginning. very disappointed and psyched myself up for nothing.
Shambolic hospital. Operation cancelled At short notice. No phone call to explain why just letter with new totally inconvenient date. Apparently the surgeon was never available on that date it took them 2 whole months to notice he was not available and inform me. I have had out patient appointments for the wrong consultant sent. They keep billing me when I have insurance. Phones constantly ring out so speaking to anyone is not possible. All in all I have no confidence in the hospital. If you do choose this hospital make sure you are on the ball and double check everything especially the availability of your surgeon.
My first time attending this hospital and i can honestly say it is a lovely place. Staff were all very polite and chatty which put my mind at ease as i hate attending yearly checkups due to having cancer previously. 5 * from me to the staff, and also for all the correct covid measures in place at the hospital. The nurse i saw was so lovely and i want to thank her for her kindness towards me.
It's not possible to get through to reception - I have been trying now for over 3 months. Not quite sure what to do. Looking at the other comments, I note that some bot will stick an automated message telling me to call a number but I suspect nobody will pick up.
Had surgery and a two day stay and all of the staff, without exception, were helpful and supportive. Everything was fully explained and all of my questions were answered from the very first consultation onwards. Post Op care from Mr Adamthwaite and his team was excellent and they responded to any concerns quickly and thoroughly.
Thank you to Dr Banim for finally helping me get diagnosed. This hospital is not much different to the NHS. The main difference is you get seen quicker, they treat you with respect, give you a choice in when your appointments will be and even offer you a drink and a snack while your waiting for a scan! I didn't have an operation here but without this place i wouldn't have gotten diagnosed most likely would still have a tumour. I'm so thankful to this hospital.
I have recently had two cataracts removed at this hospital. Everybody I met at the hospital was absolutely brilliant so friendly and helpful I could not have wished for better treatment. Rev. David Harrison.
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