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Northampton General Hospital NHS Trust

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Reviews, get directions and contact details for Northampton General Hospital NHS Trust

Northampton General Hospital NHS Trust
Address: Cliftonville, Northampton NN1 5BD, UK
Phone: 01604 634700
State: Northamptonshire
Zip Code: NN1 5BD

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Reviews
Trying to get through to this hospital by phone is farcical! You are told that you are number 1 in the queue for 30 minutes then cut off as it is stated the person is not available. You speak to the switchboard and they don't get you connected either. You leave voicemails for people and they don't return your calls. You reply CHANGE to an appointment text message to try to amend an appointment and no one calls you. You ring the number in the text message and find that the number has changed. You call the new number at 16.30 and get a recorded message saying this service is closed and that the opening hours are 08.30 to 17.00!!!! Maybe they are on CET and one hour ahead. A real shame because the treatment at this hospital can be good and the staff very nice. I heard they have a new phone system and all the numbers changed which was very clever. It's a pity stationary, text messages etc. have not been updated. This must be a nightmare for the staff who are already stretched because of being under capacity.
7 years ago (03-10-2017)
Had an elective C-Section, the staff in theatre where excellent, told me all what was going on, care in initial ward was faultless, then I got transferred to Robert Watson ward! OMG the staff are so contrasting, the midwives are just operating to get you out as soon as possible, and who ever shouts the loudest gets to leave first. I didn't and sat there till 9,00 pm, by which time I didn't feel it was safe to leave as my pain was so bad. I was informed that its my responsibility to manage my own pain relief. How stupid of me to assume medical staff would know when my meds where due! and the midwives chastised patients for not being given the right paper work by their staff! it was horrible and totally wrecked the whole experience. Avoid this ward at all costs!!!!
7 years ago (27-09-2017)
I am writing this because I want people to be aware of what to expect if you have the misfortune to be admitted to this dreadful place. Firstly the devil may care attitude of "some" nursing staff and Doctors is a DISGRACE! Dr's assume far too much when they grace you will 2 mins of their expensive time, rather than examine and diagnose. There is also a problem with mid range nursing staff convinced they are gestapo, on their own personal power trip when not gossiping and giggling with other staff. Their treatment of the elderly is borderline abuse! These "nurses" are LOUD, agressive and stomp around the wards as if they are wearing jack boots! They love wearing their medications tabbard, and take pleasure at making you wait for your meds. These LOUD nurses let down all the decent staff at NGH. If your in A&E expect a MINIMUM of 6 hours to wait. Bring your own water! Its horrific to have to say this but ALL public patient water coolers have been REMOVED! Forget drinks machines too, as they are mostly empty and not working. NHS trusts partnering with "Aquafund" under the guise of "water sustainability" are aiming to severely limit the fresh drinkable. potable water for all patients. While promoting that patients are given heavily fluorinated, luke warm undrinkable tap water. Always carry your GP prescription with you if you are prescribed a sleep medication, as you will not be given this on a ward without a valid GP prescription. If you have a history (however distant!) of mental health, addiction or are considered "troublesome" in any way, you will automatically be admitted to Collingtree ward, which is actually NGH's mental health unit (this fact is hidden from patients unless you examine literature which says "cognitive impairment") Where confused patients scream all night and your not allowed to walk or leave your bed without a nurse escort, unless you are granted permission. Other wards such as Willow, Rowan and Benham are also basic assessment units, giving the staff excuses for lax and incompetent nursing, while bullying the frail and elderly. This is mostly mid range agency staff who could not care less. However, by far the most disturbing aspect of NGH is the serious lack of potable drinking water, which is "trust deliberate" because without drinking water how can sick patients ever hope to get better? Please take bottled water to your loved ones and make sure they are properly hydrated, as the staff at NGH and the "trust" at large, are not concerned, what so ever, about patient drinking water, insisting patients drink luke warm, unsafe tap water, which tastes like it came strait from the toilet! A copy of this complaint has been sent to the CQC.
7 years ago (18-10-2017)
Recently had day case surgery here. Surgeon great. Mix up with my case file which caused an hour delay with dissapointing. Staff friendly and professional.
7 years ago (06-08-2017)
very frustrating !! left constantly on hold then cut off!! sent round several different departments who have no idea what they are doing then to be told ' why don't you ring patients mobile to find out where they are!! very poor communication skills from everyone i spoke to all were rude, unhelpful and uncaring. NGH you need to teach your staff how to answer a phone!!
7 years ago (06-09-2017)
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