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Next Home

  1. Cardiff
  2. Cardiff Department Store

Reviews, get directions and contact details for Next Home

Next Home
"COVID-19: The majority of our stores are open for click & collect & online returns only."
Address: Capital Retail Park, Leckwith Rd, Cardiff CF11 8AZ, UK
Phone: 0333 005 5208
State: Cardiff
City: Cardiff
Zip Code: CF11 8AZ

opening times

Monday: 9:00 AM – 6:00 PM
Tuesday: 9:00 AM – 8:30 PM
Wednesday: 9:00 AM – 8:30 PM
Thursday: 9:00 AM – 9:00 PM
Friday: 9:00 AM – 9:00 PM
Saturday: 9:00 AM – 8:00 PM
Sunday: 11:00 AM – 5:00 PM

Update Info

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Reviews
Nice material clothes and a reasonable price, not many places compare. Staff member was super helpful at finding items that I needed in a different size and spent no time in finding the right items, I believe her name was Sofia. All the staff in the building were kind and polite, as well as striking conversations and making sure I had everything I needed and just in general being pleasant. Another staff member who stood out was Ellis, he was very friendly and made sure I was okay when I was looking round the home section.
Great location, plenty of parking, Cafe Nero in store along with toilets on first floor. Bath and Body works in store aswell, plenty to keep you busy browsing for a while, men's and kids department too
Excellent Staff and courteous Welcome upon entry & gratitude on exit, Great Communication & Assistance, Plenty of Covid Safe guidance and support in place, clear signage, Clean Store & Wide Range of sale items on offer.
The place lovely but not too many salesman thier also toilet is hidden in the very back
Sat last we asked a junior cust serv attendant if we could inspect the contents of a security sealed box from the lighting section. We were a bit taken back by his relpy. No the boxes cannot be opened. We said "how can we know if this item will fit 'the electric lampshade holder without seeing it" he answered that we can buy & if not happy to return it for refund. This was not a good answer as he was negating a sale which I presume is Next's 'raison d'être'. Not satisfied with the reply my wife then sought out another who it turns out was a very accommodating store manager. He greeted us politely & payed attention to the addressed query. He slightly missed the point by answering that Next contractors are brought in to install the fittings. But he agreebly said 'yes' the boxes can be opened and accompanied us back to location. Once I saw the item satisfied we asked for two lampshades. Note that the item was not hanging for visual display. But his positive attitude had secured a sale of Boston £64. Once they were hanging we made another trip back to find two more lampshades. One was to hand the other ordered ready the next day if required. We settled for two 'Chrome Belgravia' £130. So in the aftermath of a negative reaction which could of cost the store a loss of £194 The mgr by saving one sale created a positive reaction which engendered another.
Fantastic assistant tracked down the jacket I wanted. Great service!
Visited Next Leckwith today with my mother, we used the fitting rooms & after trying on I put my clothing back, there was no rail available. I had made my way towards the till to find a different size and put the other size back, after doing so, I hear two colleagues talking about me, saying “the young girl has left all her clothing on the floor” & I was “rude” for apparently leaving fitting rooms a state!! Which I had not done!! the colleague had also directly stated what I looked like and was wearing at the time, it was obviously me. This was something I had not done, I thought I was in fact helping by putting clothing back. I had left that fitting room as I found it - Empty. Also “Young people these days have no manners” was my utterly favourite comment made by one staff member, because of my age I’m now rude and messy? Stereotyping is disgusting. The cheek of one woman Sarah, then walks over to another colleague on the side of the store I was on, saying “you see that young girl there, she just left the changing rooms a mess?!” I was putting my items back!! Find it extremely funny how Sarah stopped talking the second I turned to face her, making it extremely obvious I was listening. Another colleagues then said “I didn’t see what happened” and completely ignored me when I was for a manager the first time… beyond rude. After speaking to my mother, there was a changing room next to mine that did have clothing on the floor, but Sarah, a sales assistant, has accused me as she only saw me coming out of the changing room area!! No apology from her, she scattered the second the assistant manager came along. I was originally told the “manager wasn’t in”. Eventually I did speak to the Assistant Manager who did nothing all to help, provided me no assistance and said I had an attitude for saying “I do think more need to be done than just a talking to because of the lack of customer service and false accusations”. I would also like to think she would have appreciated that the I was extremely upset that my staff were actively talking rubbish about myself purchasing out stock! I appreciate things run differently in other stores, but I’m not happy with how this was dealt with. It’s almost as if I was making it up!! We had over £200 worth of clothing, ready to purchase. As a supervisor myself, I would instantly pull that staff member aside, and encourage them to apologise. Or even pull up CCTV to validate the customer, offer discounts or at least write down a number for customer service, rather than saying “it’s online”. This happened all on the floor and I’m sure the cameras will pick up the finger pointing and mouth closing when Sarah noticed I was listening. Felt like high school, despite them being in their late 40s-60s. I am extremely disappointed with the response I had from the assistant manager and I will be calling head office in the morning. I did receive an apology from Sandra, another lady who was involved, however after telling me at the till “they’d had a bad day & not to take it personally” really did not help… you take it off the floor! I would avoid this store at all costs, especially if you’re young, make your way to town, I’m sure they’ll be less judgemental and less likely to make false accusations there! Entitlement at its finest.
Great retail park store with fantastic selection of home goods. Lots of displays for inspiration both upstairs and downstairs. Small selection of clothing also. Always clean and bright although a very busy store for collecting parcels. Staff friendly and exceptional especially for furniture.
Wanted some summer bargains for clothes. Selection was good, style has gone more Ted Baker, but that's ok as it's a bit more stylish in there now. Quality of clothes have improved. Nice fashion, good quality. Not bad if you want some smart clothes with no labels that will last. Shop laid out well, home and clothes and plenty of choice. Had to knock a star off as tills seem to be unmanned and only come when noticed. Problem is, I wasn't noticed for some time. But they was friendly and apologized for keeping waiting.
Good shop. Lots of choice from clothes to homeware to furniture to lighting. Always lots of display here from the Next range. Helpful staff and a well dressed store.
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