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Natwest

  1. Southampton
  2. Southampton Bank

Reviews, get directions and contact details for Natwest

Natwest
Address: 68 Above Bar St, Southampton SO14 7DS, UK
Phone: 0345 788 8444
State: Southampton
City: Southampton
Zip Code: SO14 7DS

opening times

Monday: 9:00 AM – 5:00 PM
Tuesday: 9:00 AM – 5:00 PM
Wednesday: 10:00 AM – 5:00 PM
Thursday: 9:00 AM – 5:00 PM
Friday: 9:00 AM – 5:00 PM
Saturday: 9:00 AM – 3:00 PM
Sunday: Closed

Update Info

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Reviews
Opened a joint account online in Yorkshire but happened to be in Southampton to take in ID documents. First said that our proof of address was fake (we just got it from another bank...) and then said they were unable to do anything as our address was up north. Staff were not helpful and not at all polite when we asked if we could just change the address. We have to do the whole process again when we checked everything online and did it all by the book. Definitely need more staff and ones who are actually willing to help. Will be taking business elsewhere.
7 years ago (06-03-2018)
Diabolical is the only way to express my experience as soon as you enter you get attacked by a member of staff . Asking what it is you require . Then after explaining I was directed to the monumental que. Their were 4 staff intercepting customers as they enter . I see what they are trying to achieve which is to use the self service machines . But these are pointless as they mostly do the same as internet banking . 98% of people going to a branch require counter staff . Can natwest not understand and see that every day the que is out the door the customers are getting frustrated and it needs sorting out . Electronic machines are not the answer old fashioned counters is what is needed . And also hythe , totton , lyndhurst branches reopened as how can a pensioner in hythe get to town on their own . Disgusting ... you make enough money from your customers . Spend it wisely your the bank .
7 years ago (09-04-2018)
As I work in Southampton, unfortunately I have to use this branch. This has to be the worst branch I have used. With only one cashier open on most occasions you can be sure of a lengthy wait with the additional appalling customer service.
7 years ago (12-04-2018)
Very appalling service a lady named anna/Anastasia was very rude,rushing & extremely patronising unhelpful Absolutely disgusting,now I just send my staff in
7 years ago (17-03-2018)
It probably has nothing to do with NatWest itself but with this branch i really had an EXTREMELY bad experience trying to open an account. Not professional, I had to go 4 times and still was not able to open an account because each time they give me miss leading info. The last time I was missing a document (which is my fault in a way), an employee told me that I have 30 days to bring it and I can pop in any time with this document and will continue the process and open the account (I made sure I did not have to re-book an appointment). I went with the document 2 days ago and they tell me I have to re-book an appointment, I explained that they told me I didn’t have to, then they tell me I have to bring a proof of address!!! What?!!! They told me just bring the missing document and that’s it. After that I said ok I will go bring the documents now and come back... then it appears to be they lost the whole application and their excuse was: ‘system error occurred and expired your application’. Seriously? Now I have to go for the 5th time because of their irresponsibility, carelessness, and unprofessionalism.
8 years ago (26-12-2017)
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