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mydentist, Oxford Road, Hay-on-Wye

  1. Hereford
  2. Herefordshire Dentist
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mydentist, Oxford Road, Hay-on-Wye
Address: Hay on wye, Oxford Rd, England, Hay-on-Wye, Hereford HR3 5AL, UK
Phone: 01497 822730
State: Powys
City: Hereford
Zip Code: HR3 5AL

opening times

Monday: 9:00 AM – 7:00 PM
Tuesday: 9:00 AM – 5:00 PM
Wednesday: 9:00 AM – 5:00 PM
Thursday: 9:00 AM – 5:00 PM
Friday: 8:30 AM – 5:00 PM
Saturday: Closed
Sunday: Closed

Update Info

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Reviews
I have been registered with this dentist for years and I have always had a positive experience with it. The team there are always exceptionally professional, yet friendly too. I am an extremely nervous patient and I have always trusted the nurses and dentists there, as they have made me feel calm and safe. Although there have been some delays due to COVID, which is understandable, the receptionists also ensure they can fit your appointment in as soon as possible and are attentive with any queries.
My experience at My dentist Hay-On-Wye has been great! Isa Mendes is the best orthodontist I’ve ever had! Holley is great, funny, knowledgeable and comforting!! she’s a great nurse, and deserves a pay rise!! The receptionist’s Lucy and the team are very welcoming, so overall, a great dentist with lovely staff.
I recently visited My Dentist in Hay and had an appointment with Grazyna. She instantly put me at ease and explained all the procedures that she would be doing! I also saw Nicky the hygienist who was really friendly and gentle. I would recommend this practice to anyone who is looking for a professional and friendly experience.
Used to be good - but since covid appointment after appointment has been cancelled claiming dentist on leave and as a result we haven't managed to see a dentist for years. Contrary to this we received a letter yesterday saying not doing NHS any more, although the first line reads "I have been committed to caring for your dental needs and providing you with a high level of dental care...!!!!" and then suggested we pay a monthly fee to go private. Sounds like they are making enough money if they can have that much leave! There is no way I will be paying for private treatment for such a poor service. And I hope others follow suit!
I had an appointment with the dental hygienist 2 weeks ago and only my bottom teeth were cleaned. I was told to book another appointment next week to come back and have my treatment completed. I paid in full for my appointment despite receiving only half of the required treatment. Unfortunately I was in hospital for week and had to rebook for when I was back home. During the phone call to book this I was told the lady hygienist had left and it was a male hygienist and I was asked is this ok? I said it was OK and there was no mention of further cost. I did not ask because I trusted what I had been told would be honoured. I attended my appointment today and was informed by a very condescending receptionist that I would have to pay again. So to have a hygienist appointment would cost me double in 2 weeks! £118 to be precise. I have had nothing but bad service from this dentist and have waited 2 years to see a dentist and hygienist despite having toothache and gum disease cased by other health problems I have. I and my husband will both be leaving this cold insensitive dentist practice whose only concern is money!!
Fantastic practice - always look after their patients so well. Such a polite and welcoming receptionist with really understanding doctors. Can’t recommend enough.
I've been a patient here for over four years & In my experience I've never had a better dental practice. I've always found all of the staff and dentists to be friendly and caring, which I think, is what's important for many.... I've had multiple treatments with both Dr Mendes & Dr Golebiewska in this time, both have provided me with excellent care every time. Hopefully I'll be coming to this dental practice for many more years.......but not too often I hope! Thankyou again to all the staff.
Lovely staff, friendly and positive service every time, especially during the restrictions & challenges of the Covid era. I've had several treatments here over the past few years and have always been treated brilliantly, most recently a few weeks ago and I'm very happy with the result. Thanks to all the staff for making a usually unpleasant dentist trip an easier experience
I have recently moved to this practice and can't fault them. Great communication and flexibility and most of all the best care.
The whole team are great , I always feel welcome and valued . I’m a nervy patient but have total faith in Reshad and I’ve never felt a moment of pain. Highly recommended
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