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Mercure Inverness Hotel

  1. Inverness
  2. Inverness Shire Bar
  3. Invergordon Gym
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Reviews, get directions and contact details for Mercure Inverness Hotel

Mercure Inverness Hotel

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City Centre Hotel set on the banks of the River Ness with Old Town Inverness right on the doorstep.

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Address: Church St, Inverness IV1 1DX, UK
Phone: 0844 815 9006
ku.oc.ssenrevnierucrem@ofni
State: Highland
City: Inverness
Zip Code: IV1 1DX

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Reviews
We are Allcor members and loved the room and hotel's location. The breakfast was outstanding!!! Excellent selection of hot and cold foods with lots of seating. Customer serice was great but we had a river view room in July. The outdoor temperatures were comfortable but the room gets direct afternoon sun which made our room extremely hot and humid 28 C and the window only cracks open and very hot to the touch. We never felt cool except first thing in the morning but we had to leave the curtains open and with the crack of dawn being 4am, it was not easy to sleep. Upon request, we were provided a standing fan but it was not enough. I would recommend booking a room that is shaded in the afternoon sun versus the river view room. The hallways, reception, and restaurant/bar are all air conditioned. Lastly, the wi-fi was in and out so if you have something you must work on, then expect issues. We think this hotel would be great any other time of the year. However, if I were planning a July vacation, I would find a hotel with air conditioning in the rooms. Also, there is no mini-frig.
Our stay at this hotel was fine overall, but I wouldn't stay here again or recommend it to others.nnThe property is older and has clearly been renovated over the years, but there are still areas that feel worn out and could benefit from better upkeep and modernization.nnBe aware if you're traveling with children, be prepared to book two separate rooms that may not be next to each other. Initially, our rooms were assigned far apart, but after noticing housekeeping preparing a room across the hall during check-in, we asked if we could switch. The staff was able to accommodate our request, which we appreciated. It did mean giving up our second Privilege room, and another guest ended up receiving the welcome gifts left in our original room, but having rooms across from each other was much more important for our family.nnThe biggest disappointment was breakfast. It was honestly one of the poorest hotel breakfast experiences I've had. Breakfast is advertised as starting at 6:30 a.m., but on our first morning there was still no food available at 6:35, and the setup was very slow. Once staff arrived, they seemed to spend more time talking with each other than preparing the buffet or clearing tables. The second morning, we arrived to breakfast later but still got to overhear the latest gossip from staff as they stood around. On the third morning, the same issues continued: there was no bread available at opening, the jelly dispensers were empty, both coffee machines were out of order, and the toaster had blown a fuse and wasn't working. During this time, the staff member on duty appeared more focused on chatting with another guest/friend than addressing these problems.nnThe repeated issues made me wonder whether the underlying problem is a lack of management oversight, staff training, or operational standards.nnOn a positive note, the river views are beautiful, and the hotel's location is excellent. The bar staff was lovely and helpful; we had drinks and starters and it was great. Unfortunately, those positives weren't enough to outweigh the overall experience.
The location is super convenient, close to both bus and train stations. In addition, it’s surrounded by shops, supermarket, cafe and restaurants.nnThe cleanness of the room is good and the snack bar is generous. The room is spacious and there is heating towel rack in the bathroom.nnThe bed is extremely comfortable and the double bed is big.nnMy room is facing the street side which is a bit noisy until midnight mainly from the bars and very early morning when workers collect rubbish on street.
A huge thank you to all the staff at the Mercure Hotel for accommodating my group's request to change the starter to soup at such short notice.nnI'm a tour guide, and after speaking with my guests, I realised that many of them weren't keen on the original starter option. I called the hotel in the afternoon and was immediately offered soup as an alternative, even though it had already been prepared. That level of flexibility and customer care was truly appreciated.nnThe dinner was outstanding! The cod was perfectly cooked and served with a delicious cream sauce and fresh vegetables. Dietary requirements and allergies were handled promptly and with the utmost professionalism. The service was quick, attentive and friendly throughout the evening.nnEveryone was incredibly kind! I really can't praise the team enough. A special thank you to the chefs: Mukesh, Atul, and Raju for preparing such a fantastic meal for my guests. And thank you to the wonderful front of house team: Chantelle, Isla and Akshat for looking after us so well.nnAfter a disappointing experience at our previous hotel your team was a breath of fresh air and truly helped lift everyone's spirits. Thank you for making our evening so enjoyable. I would be delighted to return in the future with other groups.
All I can say is: Stay far, far away from this hotel!! As soon as we pulled into the parking lot and saw the dirty, run-down 1970s facade, we knew something was wrong. Inside, it’s in reasonably good shape, but you can see its age and the signs of neglect here and there.nAt first, they tried to put us in a room that was a total dump. Admittedly, we’d booked the “Compact” category because we hadn’t looked closely enough. But a room where a very narrow bed for two people is crammed against the wall – so that one person has to struggle to crawl out over the foot of the bed – with absolutely no closet or shelves, and not enough space for two suitcases, is unacceptable at this price.nAfter a heated exchange with an unfriendly and arrogant receptionist, we were offered a bigger room which would have been acceptable – except for the fact that the window did not fully close: Even when the window latch was in the “closed” position, there was still a significant gap and the window could be tilted open. So we were in for a lovely night, listening to the incessant cries of the seagulls and the hordes of drunkards outside, which seemed to be trying to outdo one another.nThe next day, we were finally given a reasonably acceptable room if you don't insist on such otherwise standard amenities as a toilet brush, that is… – only to find that even a properly closed window, given the hotel’s age, does not provide much silence. In addition, the electrician performing the installation must have had a very bad day: The bedlamps were operated with only one switch so it was not possible for either person to read while the other wanted to sleep and preferred darkness.nThe breakfast buffet is mostly OK, except for dry, crumbly scrambled eggs and a salty, mushy mess that is probably supposed to pass for haggis and that is a slap in the face of this otherwise delicious dish.nTo top it all of, the internet is unreliable, unstable and way too slow.
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