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McDonald's

  1. Frome
  2. Frome Restaurant

Reviews, get directions and contact details for McDonald's

McDonald's
Address: Wessex Fields, Sandy Hills Lane, Frome BA11 4DH, UK
Phone: 01373 474779
State: Somerset
City: Frome
Zip Code: BA11 4DH

opening times

Monday: 5:00 AM – 12:00 AM
Tuesday: 5:00 AM – 12:00 AM
Wednesday: 5:00 AM – 12:00 AM
Thursday: 5:00 AM – 12:00 AM
Friday: Open 24 hours
Saturday: Open 24 hours
Sunday: 5:00 AM – 12:00 AM

Update Info

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Reviews
I stopped here for breakfast, and I had an issue with printing the receipt and I asked for assistance, and it was immediately sorted out for me. My food was delivered within 3 minutes of me sitting down and it was all fresh and hot. The store and the toilets were impeccable clean. This store is definitely a credit to the McDonald's brand.
I was left waiting over an hour for my food, I had visited the drive through and was asked to park up and wait for my food. I waiting 20 minutes knowing how busy it was and then approached a member of staff, I was told there was a backlog so waited again another 10 minutes. I then approached a second member of staff who said they would look into it. After waiting an hour I approached a third member of staff and at this point I was very blunt and demanded my meal and to speak to a manager it was pouring with rain after another 10 minutes and out of pure frustration I decided to drive back through the drive through to get my meal directly….only to find that the drive though was closed and a cone placed in the entrance! I left the site as there was nowhere to park and went home - now £12.75 down and NO meal. I am truly appalled at the way the situation was dealt with and have no idea who to contact as no one answers the phone!!!
Used the drive through, made quite a large order and was asked to wait in one of the bays of Which there were only 3 and they were all full, so I parked in the next available parking space. I sat waiting for my food. After a while I asked my 11 year old granddaughter to tell the member of staff bringing the food out that I was not in a bay and where we were parked. The member of staff totally ignored her and gave our large order to someone who was parked in the bay. Thankfully that person was honest and brought our food over to our car. Terrible service.
Couldn’t fault it. McDonald’s like any other food wise but very service service and lovely staff. Food came out quickly and the place was extremely clean. Quite an achievement at the end of lunchtime rush! Well done
I don’t often write reviews, but using this place last night was hugely disappointing. The toilets were disgusting, with urine all over the floor. Half the items I requested weren’t available. But what I was most unhappy about was the staff member sitting in her car chain smoking. If this is what you want to do on break, that’s fine, but surely it doesn’t need to be right outside the building for customers to see whilst on your shift clearly going back into the kitchen afterwards.
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