McConnells

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Address: 77 Lowfield St, Dartford DA1 1HP, UK

Phone: 01322 291511

Website

State: Kent

City: Dartford

Zip Code: DA1 1HP

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Reviews

Dean was helpful at first then not good and never available. Unfortunately only found unsuitable tenants and as time went on we found our own. When we needed to end the tenancy as agreed, McConnells gave tenants early notice so lost two months rental but they said that was fine and they could do this? Seems a bit odd when they are being paid to manager your property? The males in the team seemed unbothered and slow responses when wanting advice. They were adamant they could end our tenancy whenever and never apologised for an obvious error.

 7 years ago (01-03-2018)

If i could give 0 stars I would it's been over a week now and i haven't been able to use my garden with a new puppy, in the process of trying to toilet train this is less than ideal. i live next door to a property that they say they manage which is laughable as it hasn't been visited for over year.
 
Appalling customer service been told twice that peole were coming to investigate and not a single person showed. the first time I was told I wasn't in when I had come home early to make sure I was and the second time they had no excuse to give me

Spoken to by multiple people but mainly sue/nick. sue is friendly enough but only works till 3 so once she leaves nick seems to know nothing about what is happening. I
was then asked to illegally enter the next door property via email so they can access the property to fix the damaged fence , i replied stating that this is against law and was quite shocked they had asked

Spoke to Nick today and asked, if i was to replace the fencing myself would they reissue the money? As the tenant of the property they apparently "manage" hasnt responded to which he point blank refused 

Think its outrageous they call themselves a property management company when only one check has been done since she moved in and the property is in need of visable upkeep to which they no nothing of due to not doing their job properly. Also that they feel that's it is ok to ask other people to illegally enter a property on their behalf. Then have the cheek to mention legal processes that need to be in place when dealing in property like i am the clueless one

Nick talks to me like I'm an idoit not sure if that's because I am a woman or because I sound young and was shocked when I was able to state legal requirements regarding properties 

I just want to be able to use my property as i wish, like any home owner should be able to.

Seems like the only thing this company is interested in managing is money! Stuff everyone else

 7 years ago (11-04-2018)

My family rented two properties through Mcconnells over a 4yr period and always found them to be very approachable and helpful, especially Dean and Nick. Very nice people. I would personally recommend them to anyone.

 7 years ago (31-01-2018)

Like trying to get blood from a stone. This agency cares nothing for tenants. They refuse to update any decorating - even after 7 years of living in the property. The staff are very rude. The attitude is literally: don't like it? Then move. Everything is done in the cheapest possible way. It's aweful. I would warn against  renting through this business.

 8 years ago (23-01-2017)

Terrible... Basically Money collectors. No one never replys to any emails. You get told to ring back as no one here to help. 0/5 Stars. Totally understand why they only have one branch.

 8 years ago (11-02-2017)

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Reviews, get directions and contact details for McConnells

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