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Reviews, get directions and contact details for Matalan

Matalan

Story

From the day Matalan started back in 1985, to today over 30 years on, our mission has always stayed the same; to provide outstanding value for modern families.
We take our time to listen, understand and evolve to fit changing modern family needs, always with an emphasis on providing the highest quality clothing and homeware for the lowest price. 12 million UK families each year trust us with their precious family budgets and to provide the range, style, quality and value that enable them to run a modern, happy, family home. It's no surprise then that we were recently awarded a prestigious Gold Award at the Mumsnet Family Friendly awards for the third year running.
Our free Matalan reward card gives our members access to the best family offers all year round in any of our stores or at matalan.co.uk. Our location, free convenient parking, 'everything under one roof' set up and free click and collect service are just some of the reasons why our customers love shopping at Matalan.



"From the day Matalan started back in 1985, to today over 30 years on, our mission has always stayed the same; to provide outstanding value for modern families. We take our time to listen, understand and evolve to fit changing modern family needs, always with an emphasis on providing the highest quality clothing and homeware for the lowest price. 12 million UK families each year trust us with their precious family budgets and to provide the range, style, quality and value that enable them to run a modern, happy, family home. It's no surprise then that we were recently awarded a prestigious Gold Award at the Mumsnet Family Friendly awards for the third year running."
Address: Tyne Bridge Retail Park, 137 High St, Gateshead NE8 1EJ, UK
Phone: 0333 004 4444
State: Tyne and Wear
City: Gateshead
Zip Code: NE8 1EJ

opening times

Monday: 9:00 AM – 8:00 PM
Tuesday: 9:00 AM – 6:00 PM
Wednesday: 9:00 AM – 6:00 PM
Thursday: 9:00 AM – 6:00 PM
Friday: 9:00 AM – 6:00 PM
Saturday: 8:30 AM – 6:30 PM
Sunday: 10:30 AM – 4:30 PM


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Reviews
Very large very quiet very clean. extremely good prices. Including a large area of reduced clothing which is not in a sale so is not going to disappear. Denim dress £5 beat that.also a good household section. Plenty good parking Available outside.
Lovely staff. Place is looking run down. Shocking state of the lower car park. Very few lights working, filthy stairs up to the shop with bird and possiblity human feces, Lift boarded up and lots of water dripping from the roof as the upper car park drains are blocked.
OK place for clothes etc.but disgraceful they wouldn't allow an elderly disabled person to use the toilets. I thought it was breaking the disability discrimination act they had a card to say she needs to use the bathroom. A place that big and no toilets last time I will visit.
Large clean store went for mens shoes found what I wanted straight away very helpful staff would recommend.
Quality clothes with cheap prices. Friendly staff. Love it
They don’t supply carrier bags. Always feels like short staffed. Not a good shopping experience.
Nothing special. Disgusting they wouldn't allow an elderly disabled person to use the bathroom.
Great prices Taken there by Dean taxis
Visited the store today first time in 10 years and I will definitely not be returning. On entering the store I was wowed with the selection. Browsed around and went to the sale section on which I found a dress with no price, the lady working on the section was wonderful and offered to go all the way to the checkout to find out the price for me. Myself and my elderly mother carried on shopping and we had picked up quite a few purchases and headed for the checkout. As we were paying buy card we were asked to go to the self serve the lady who directed us had the worst manners ever ! No customer service knowledge! No people skills whatsoever, like I said I was with my elderly mother and had purchased suitcases amongst other things, she watched us struggle on and then when leaving the store the security alarm went off to which no one approached us so I had to return to ask if it was ok to leave to which she relied Just go ! It's only suitcases obviously anybody could walk out with anything. I was appalled as I manage a full customer service department myself and as a manager, myself and my staff give 100% customer service at all times. We will never be returning and my terrible experience will not go unheard !
Very rude woman on till who needs to do a refresher course on customer service. I accidentally went onto till which I thought was self service only for her to tell me to get off, not in a nice way. Went back to queue ,then very polite staff member asked if I was paying cash or card then showed me which till.
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Directions to Matalan with public transportation


High West Street-Bewick Road 150 meters
21
25
28B
81
N21
High Street 150 meters
27
51
52
56
57
58
Arthur Street 170 meters
52
S833
S834
Sunderland Road-Chad House 180 meters
S833
S834
High Street 200 meters
52

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