Marie Stopes UK Essex Buckhurst Hill Greater London

Please Avoid here.. Staff Are Okay but the nurses seem to pick & choose who they want to treat. And The nurse who had examined me she relayed the wrong onfo to the Dr & didn't allow me to go ahead with mt treatment. The Manager unprofessional Rasing her voice and not talking me directly was telling a admin staff the reason as she was in the room not me. Very hurt And disgusting experiance.
1 7 years ago (20-01-2018)

Dear all, I want to share my experience with you. Having read the reviews prior to my procedure, I nearly cancelled. I then phoned up Mary Stopes 24 hour helpline and spoke to a rather condescending agent who did not alleviate how I felt. Yet and still, I went ahead. I was 12 weeks pregnant, having been let down by another clinic which I won't go into here, so this was no easy time for me in any way, needless to say, the weeks preceding the termination were agonising, that my decision was final. I turned up at the clinic, to be greeted by a warm receptionist. I came through, was quickly seen by one of the nurses who had asked me the last time I ate or drank anything. She then asked me to go and join the rest of the ladies in the main waiting area. I was called to see a nurse, Gilly, to whom I expressed my concerns about the reviews, and about my fears regarding the procedure, who warmly, humanely and transparently explained and soothed me. She explained how hard they all work to ensure that we are all taken care of. And its true; they really do work very very hard, to lighten an otherwise inherently traumatic experience. By the time I got to the procedure room, I awaited for the general anaesthetic to be administered whilst the anaesthetist and nurse prepared me. At this point I was crying, just because...she sweetly wiped my tears and he held my hand and told me that everything was going to be ok. Then I woke up, in a comfortable chair, to see other women also recovering, that made me smile to see we all got there, safe and well...we smiled at one another and I was greeted by a nurse and asked if I would like a cup of tea. The after pain is there but its bearable, like a period pain. I asked to see the Doctor who did my procedure, just for my peace of mind to ensure that everything had gone accordingly to which he came, shook my hand and reassured me. Incredible, experienced and knowledgeable man, in whose hands you will be safe. This all happened today - I'm now snuggled in bed sharing with you this day. Please don't fear, you will be looked after...I am so relieved and so happy that it is there, in Buckhurst Hill, that I took my procedure. Thank you to all the wonderful nurses and doctors who helped me through this day, you are doing an incredible job.
5 7 years ago (06-10-2017)

Absolute joke my appointment was 3 hours ago and im still sat here waiting to be seen. No food or drink since yesterday and when i asked at the front desk how much longer the wait will be the receptionist was rude.
1 7 years ago (23-12-2017)

I am disgusted with this practise and Marie Stopes in general. I spent literally months waiting for an appointment to have a male vasectomy. I went through all the hoops with getting my doctor to refer me (which took a few months) but after all the hours on the phone and difficulty I get a call a few weeks before the procedure (after the first consultation to say that I have been approved for the procedure) to say that the Buckhurst Hill surgery can not accept patients over 20 stones in weight, because their bed will not support me? How many people weigh over 20 stones these days? The fact that they are unable to accept me because I work out a the gym regularly and am tall, and thus heavy, is ridiculous. Nowhere on their website does it say that they will be unable to accept patients who weigh over 20 stones, the only time I find this out is when the procedure has been booked and I am getting myself prepared for the anxiety. If I had known that they would be unable to carry out this procedure I would have simply paid for it myself privately MONTHS AGO, so they've absolutely wasted all of my time and efforts. The lady who called me kept on saying that she can only understand my frustrations but really, it just doesn't help my situations. Ultimately, f you weigh over 20 stone their bed will be unable to take your weight, they won't tell you this until the very last minute so allow me to. It's not even stated on their website they there is a maximum weight limit for their beds. The lady also said that this is NOT the first time such an issue has arisen, which means that steps are simply not being taken to stop this disappointment and ultimate bad practise.
1 8 years ago (16-03-2017)

Avoid here at all costs and go somewhere else
1 7 years ago (09-11-2017)