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M&S Haslemere Foodhall

  1. Haslemere
  2. Haslemere Grocery Or Supermarket
  3. Haslemere Convenience Store
  4. Haslemere Food

Reviews, get directions and contact details for M&S Haslemere Foodhall

M&S Haslemere Foodhall

Story

M&S Food Hall offers our renowned food offerings which combine innovation, great value and delicious flavours. Whether it's healthy-cooking inspiration, mouth-watering prepared foods, or event-ready celebration bites and platters, you're sure to find something to delight.

Address: Lion Green, Haslemere GU27 1LD, UK
Phone: 01428 769924
State: Surrey
City: Haslemere
Zip Code: GU27 1LD

opening times

Monday: 8:00 AM – 8:30 PM
Tuesday: 8:00 AM – 8:30 PM
Wednesday: 8:00 AM – 8:30 PM
Thursday: 8:00 AM – 8:30 PM
Friday: 8:00 AM – 8:30 PM
Saturday: 8:00 AM – 8:30 PM
Sunday: 10:00 AM – 4:00 PM

Update Info

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Reviews
This M&S store is a little cramped as far as the aisles go, but it's well organised and always impeccably tidy. The products here are always brilliantly faced up! You can tell the staff care about the appearance of the store. Prices are a little dear, but that's just M&S for you. Keep stocking those delicious apple turnovers, and I'm going to keep coming back!
M&S are unscrupulous and Chair, Archie Norman and CEO Stuart Machin, are unreachable because you can’t get past their robotic army ‘Executive Team’ also know as Customer Service Agents when they forget which email footer to use. Eight months ago, whilst legally and appropriately parked within their car park attached to one of their food halls, my family car was extensively damaged by their own HGV delivering stock.nnWe happened to be in the store when other customers were alerting the staff to what was happening in the car park. The staff were dismissive and didn’t do anything and verbally said as much. Little did we know that the car that had been hit, was ours. As we approached our car with bags full of M&S produce, independent witnesses approached us with video footage of their HGV driving straight into the side of our car, and repeatedly reversing back and forth alongside it, taking our wheel arch and most of the back and side panels with it. The damage was immense, thousands of pounds worth of immense.nThe driver of the HGV approached us and in front of us and witnesses said he had done it but didn’t know what to do. A Foodhall staff member came to the rescue not! with the sole intention to get the HGV out of the car park so as not to disturb other customers experience…what the! We enquired as to whether they could assist the situation and they said “it wasn’t their problem”. The HGV driver called his boss on his mobile using the speaker. We could hear everything and even the moment when his boss said “don’t admit it” and told him to leave the scene. The driver mentioned to his boss that he had admitted it and even so, he was again, told to “not engage with us and to not provide insurance details”. We interjected and said to, the said ‘boss’, that we and witnesses had heard the fraudulent attempt to not accept liability, prevent giving insurance details and reminded him it was foolish given we had video evidence of the HGV doing the damage.nOnce home, we called M&S Customer Services to tell them what had and hadn’t happened, and that it wasn’t what we’d have expected from a supposedly ‘customer focussed business’ and that we needed help. Customer services were equally unhelpful and stated the car park, although attached to their store, wasn’t their responsibility and the HGV did not belong to them so that also wasn’t their problem. The latter claim was incorrect as M&S had bought the HGVs off Gist Limited so in fact it was their problem whether they liked to admit or not.nWe contacted our insurer, sent the witness details, videos and photos and they took over as far as insurance things go. Over the next couple of months the process was laborious and challenging. The robotic M&S agents remained disengaged and unapologetic. A few stressful months plus hours and hours of calls later, the car was fixed.nnCut to a month ago when we were alerted by solicitors that they were acting for us and our insurers to retrieve the money for the repair and replacement vehicle costs that M&S logistics team and insurers haven’t paid and to date, won’t pay. On reaching out via the existing email thread with M&S, the same unapologetic, not our problem responses have been received.nWe have never received an apology, a call when they have suggested one would happen or any help or assistance with any of this.nThroughout this whole sorry process M&S have shown zero accountability or responsibility for any of this even though it was a branded vehicle they own and within their stores carpark.nnSo for all you M&S customer, be aware…nnThis is not just a car accident, this is an M&S car accident they’ll deny.
This is the standard to which I hold all other food stores. Get there early or miss out on the freshest pastries and bread.
At first I was so happy to see all of the younger employees having a good shift, conversing with one another. This was then shut down immediately by some of the managers having a tantrum with them telling them to stop talking and keep separated from each other. This was very upsetting to witness I must admit I am fairly disappointed and I felt very sorry for the younger employees. Amend this instantly.
Nice store with easy convenient parking. Food quality is great albeit pricey. Worth a visit for a nice treat.nOh and definitely buy the raspberry sorbet!
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