Luton and Dunstable Hospital

Reviews, get directions and contact details for Luton and Dunstable Hospital

About

Luton and Dunstable University Hospital NHS Foundation Trust
We’re passionate about clinical excellence, quality and safety.

Mission

We’re passionate about clinical excellence, quality and safety.

Address: The L&D Hospital NHS Foundation Trust, Lewsey Rd, Luton LU4 0DZ, UK

Phone: 01582 491166

Website

ku.shn.hdl@slap

State: Luton

City: Luton

Zip Code: LU4 0DZ

opening times

Monday: Open 24 hours
Tuesday: Open 24 hours
Wednesday: Open 24 hours
Thursday: Open 24 hours
Friday: Open 24 hours
Saturday: Open 24 hours
Sunday: Open 24 hours

Update Info

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Reviews

Our 7 year old daughter was treated at L&D A&E Children's department and subsequently admitted overnight. We are not from Luton or Dunstable. The service we received was exceptionally good compared to the poor service we are used from our home town East Midlands. From initial reception until our daughter was discharged, the staff who supported her went above and beyond what we have experienced in this country. We are very grateful for the service and I wish other NHS services could provide such excellent service. It was encouraging to see there are some health professionals who are passionate about their profession.

Had a terrible experience at milton keynes a week prior, where I was neglected, kept fainting from pain and was left in a puddle of my own blood for hours before someone noticed.  Straight away got an emergency referral here instead, where I underwent major surgery.  From the moment I entered the hospital until I left, it was amazing. After a few seconds of figuring out where to go by the signs, a young lady asked where I was going and took me there. The nurses taking the regular tests on me were all smiley, happy to help and had what I'd call the genuine temperament required to work in this field. They were naturally fitting.  Eventually went under general anaesthetic where the team there, while it was quite brief, were extremely comforting, efficient, and yeah, couldn't say a bad thing about them.  Finally was my stay in post surgery nursing room where I was looked after so well I felt like I was in a 5 star hotel. Total opposite of previous experiences and different hospitals, I couldn't get them to leave me alone aha, always checking in on me. General conversation, sincere goodbyes as one by one they finished their shifts.  Stayed overnight in a private room which was immaculate, everything you could ask for and more.  If I ever had issues in my life going forward, I wouldn't want to be looked after anywhere else. It's the people that make these hospitals and this hospital certainly has the best people I've experienced.

I had a poor experience in July 2022.  I was admitted via A & E and placed in a curtained cubicle intended for one person shared with a male patient I am female.  What is worse, I was Covid positive.  When transferred to a ward, the standard of nursing care fell far short of any reasonable expectations, even allowing for the current difficult times for the NHS.  I could not fault the doctors, however, who were invariably courteous and efficient.  I made a formal complaint to the Chief Executive, the Senior Nursing Officer and PALS several months ago and have yet to receive anything more than a brief holding letter.  I have to conclude that lack of interest in the patient experience is a Trust-wide problem.

Absolutely disgusting.  The receptionist was so rude. If anyone reads this in the hospital she took over about 8pm. Exceptionally rude. She took away a wheelchair the nurse had given my daughter and he had said guard it as she was rushed to Triage but she still removed it for someone else despite the fact that I had told her my daughter had fainted 17 times in the last hour. On removal my daughter fainted again and she did not care. She didn't care. I asked how long. She laughed and said could be up to 8 hours. One of the most insensitive members of staff ever. She let's you down as we did have interactions with people that do care. How does she still work  there? It ended up with my daughter wanting to ripout her tubes. The receptionist was more than happy to sign the release form. Again 12/08/22 from 8pm till at least 10pm. Really rude. I will be lodging a complaint.

Despite spending nine hours in A&E yesterday,  after my husband attended the hospital with chest pains, I have nothing but praise for the hardworking and patient doctors and nurses. He was seen fairly quickly, and his symptoms were fully investigated. The long wait was due to waiting for the results of two sets of blood tests which was understandable given how busy the department was.

Brilliant A and E department working under very difficult circumstances Reception clean, pleasant and thoughtful staff who go the extra mile. Medical staff outstanding, ensure they listen, check advise and make sure patients stay safe by telling patients exactly what to do in the event  we experience unexpected changes when we get home I cannot thank you enough

Referred to A&E yesterday with chest pains. Had a 10 minute queue before seeing the streaming nurse. Despite it being super busy, she was upbeat and friendly. She sent me straight over to same day emergency care, where I didn’t even sit down before I was whisked in for an ECG.  Along with the ECG I also had bloods taken, and an X-ray. Everyone I dealt with was so friendly, I didn’t had to wait long for anything, I didn’t feel rushed when explaining my symptoms to the Dr, and he was very thorough in his questions and examination. I felt throughly looked after, by people who do a job because they care.  The hospital is a bit of a building site and they don’t have the best facilities right now, but the staff are just Magic. Thanks for taking care of me L&D hospital.

Absolute nightmare. My husband was taken to emergency and the nurse who was taking his blood was so inexperienced she poked his elbow 5-6 times just to look for the vein to draw out the blood. He was hospitalised for a week and the service was dreadful. Ward 12 was unclean and toilet was smelling. My husband suffered severely in that hospital. No communication among doctors and nurses, nobody knows what is going on, they couldn't even conclude the cause of the illness. My husband even got contracted with MRSA due to hygiene issues of that hospital. They were using same gloves to take swabs for covid test for all the patients at the emergency.

I was told that Luton had a ENT I could be seen in emergency situation . I did not hesitate and went there in the night my first time visiting. I did not understand the steps to take so I ask the security I saw who told me where to stand...he was the first great customer service being polite and helpful. Then it did not take long for my turn in the queue,  the nurse greeted me and ask how could he help. I pointed to why I was there and as soon as he saw it straight away he knew I needed help. From that point onwards I have been receiving the most excellent patients care from that hospital. Each department I attended give the same patients care  to you . They are the best NHS team I have ever experienced, from the consultants  to Dr's to the lower level team, thier warmth, politeness,  support, comfort,  and the list goes on. I just want to say a HUGE  thank you to everyone I have  received care from and also those I have not. It did have an impact on me. Excellent patients care Luton &Dunstable Hospital ENT, Emergency and Dr T Sood and his team  I thank you all. God's blessings. Miss Wedderburn.

If I could give 0 for child emergency department. Tell me when people go to hospital at 3am in the morning of course it's emergency and people can't wait till morning.. otherwise who want to left bed at this time? My two child was very sick probably chest infections. I was there for 4hour but not seen and kids also getting more more sick high temperature.. Then I had to come back without treatment coz no one care of you in the emergency department.. Doctor are walking reluxed there was total 6/7 petient but 4 hour the took to but didn't seen us. I asked them how long more it will take whey said don't no..? Then we had to come back coz kids getting more worse.. and also my husband had to go to work and already to lose 2hour of payment. Was 2 hour late. I lose money but not get service Hate to go A&E.

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