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Lloyds Bank

  1. Dudley
  2. West Midlands Bank
  3. Sedgley Bank
  4. Dudley Finance

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Lloyds Bank
Address: 63 High St, Dudley DY1 1PY, UK
Phone: 0345 300 0000
State: West Midlands
City: Dudley
Zip Code: DY1 1PY

opening times

Monday: 9:00 AM – 4:30 PM
Tuesday: 9:00 AM – 4:30 PM
Wednesday: 9:30 AM – 4:30 PM
Thursday: 9:00 AM – 4:30 PM
Friday: 9:00 AM – 4:30 PM
Saturday: 9:00 AM – 1:00 PM
Sunday: Closed

Update Info

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Reviews
3 weeks my dad has been left with no replacement debit card and no means to get his money. Three vists to this branch and all the staff say is the cards on its way!! Card taken by TSB cash point on 22nd September and its now 10th October. Leaving an 80 year old man with no bank card so no way to get any cash is disgusting.
First time at this branch. Walked in and first impressions weren't great.. couple of staff members appearing to have a meeting out in the open, only one person behind a cashiers desk despite there being 5 windows and one person behind the customer services desk with about 5 people queuing.... But first impressions can be misleading.nnThere was plenty of space for my pregnant wife to take a seat whilst I waited in queue.nnA member of staff came out and made her way along the front of the queue asking people what they were in for and directing them as necessary - it seems the lady on the service desk was helping a customer out with something that was taking a while.nnWhat appeared to be a manager also made his way along the queue apologising for the delay.nnI was directed to the cashiers desk for my query. The lady there was very helpful and my query resolved promptly.nnOverall a pleasant experience once the nature of the cause of the queues was transparent.
One of the worst bank services ever. Staff is rude and unhelpful. They dont care about the customers, all they do is go there do that bring this etc etc. Once you bring the things asked by them, they will be like ohh you should bring this as well. Very unhappy with this branch staff
Really unhelpfull Staff over there, dont bother going there in person as they will tell you to call their line before u can even finish the sentence.nManager was also rude, wasnt looking to give any solution at all and was lacking basic manners as she been constantly interrupting and arguing instead of try to sort out the situation.nShe wasnt listening at all and was very arrogant. When she got frustrated she was behaving very unprofessional and even had audacity to throw some threats...nI highly reccomend to avoid that place as they also had water dripping from the celling to the multiple buckets right by the main desk.nDeffinitely not the type of People You want deposit your Money with.
Whilst queuing for a cashier today I was told by a member of staff “helping” that I could only pay cash in via the automated machine. The cashiers desk was for businesses transactions only. When I questioned this I was met with a very rude attitude. I said surely this can’t be Lloyds policy. I stood my ground and waited in the que. when I eventually got to the cashiers desk I I asked the cashier if I could indeed pay cash in and was told yes. When I explained what had happened in the que the cashier said her colleague was trying to offer me an alternative way to pay in. That’s NOT what happened. She lied and said the counter was for business transactions ONLY. Clearly an attempt to make everyone use the unreliable automated machine! The machine has broken previously 4 times with my card In. Luckily the people around me heard the original comment and backed me up. SHOCKING staff trying to cover for each other. Don’t lie to customers and then berate them when they question you. The staff need to be retrained on policy. SHOCKING customer service.
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