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Juliet's Hair and Beauty

  1. Birmingham
  2. Birmingham Beauty & Makeup
  3. Birmingham Hairdressers

Reviews, get directions and contact details for Juliet's Hair and Beauty

Juliet's Hair and Beauty
Address: 84-86 Smallbrook Queensway , Birmingham B5 4EG, XWM, GB
Phone: 0121 643 0088
State: XWM
City: Birmingham
Zip Code: B5 4EG

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related searches: queens hair and beauty, hair salon birmingham, afro hair and beauty shop
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Reviews
"Really bad experience. I went in to straighten my natural hair, I don't do that often and so wanted a professional who knows that they're doing and obviously wouldn't cause damage to my hair. A male trainee and a female who seemed slightly more experince worked on my hair. The wash was okay, she was talking him though washing etc. I was okay with that but as a courtesy it would be good to say a trainee will be working on your hair. He was left to detangle my hair alone. He did not detangle my hair properly, I had to explain to him how to detangle correctly. When she came back to blow-dry, my hair was difficult to work with because it had still not been detangled. She tried to blow-dry my hair, so I suggested she do it in sections... At some point she commented that it may be due to the colour on my hair, which it just a small patch i.e. rather then his poor detangle job I then suggested I would detangle and blow dry my own hair. I started sections whilst she tried to blow dry. She still didn't know how to manage my hair, I was concerned that she didn't know what she was doing. Soon after I decided that I didn't want to continue as I didn't trust what they were doing. They were polite and seemed to be trying but if I am paying for a service which you profess to provide it really isn't good enough. When I decided to leave she wasn't apologetic, she seemed a little annoyed and didn't see me out, as the door needed to be unlocked. I will mention, because it is important, that neither of the stylists were African-Caribbean and being a Caribbean woman coming to a salon which professes to specialise in our hair textures it is disheartening to find that yet again it could not cater for me or my natural hair. It is also important to mention that I went to Fly Girls because a stylist called Bianca straightened my hair a few years back. I left having a good experience and my hair suffered no damage. This time it was far from that. Who manages this salon, has the management changed or just stylists?"
A beautiful Salon and environment but am sorry to say, my experience had been horrible. its been one week now, Saturday October 18th I visited Fly Girls at this location- I will never go back there to have my hair done. It was a horrible experience. Worst customer service experience ever. I spent 125.00 and I felt I was a bother as there was such unprofessionalism displayed. It seemed to be an issue who should weave my hair. There was a discussion loudly in the presence of all clients, I was so embarrassed. I felt like just walking out and find somewhere else to do my hair. The person who finally started my hair at 2:20pm after booking a 12:30pm appointment , she was upset to the point of crying after discussions of who should weave my hair.I was there until closing after 6:00pm. I had to ask her is she was ok doing my hair and she said she was not feeling well. Her personal hygiene was nawful. I observed others comming in for their appoinment and got tended to on time. Why? Why did I have to sit for two hours before getting through? no apologies. I am a professional and a person with a passion for providinng excellent customer service and expect it back in return. The quality of work is unacceptable, I had to return to another salon and spend more money to have the hair done over as the stylist did such a horrible job. I take she was really ill and thats why she cried before starting my hair. I felt a little sympathy for her but I am a paying customer and if you came into Natwest/RBS I would not treat you the way I was treated on Saturday in your business place.
I would never go back here. I felt traumatised by my one and only experience here. The stylist took exception to my instruction on how I wanted MY hair doing. I excerpt it's a lottery when going to a new salon however you want the staff to be professional. Lack of training and customer service sadly lacking by my hairstylist...... never again.
Recommend this shop for african and asian hair type products. Friendly staff to ensure you get whatever it is you are looking for
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