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Reviews, get directions and contact details for John Lewis

John Lewis
Address: Touchwood Centre, Homer Rd, Solihull B91 3RA, UK
Phone: 0121 704 1121
State: West Midlands
City: Solihull
Zip Code: B91 3RA

opening times

Monday: 9:30 AM – 6:00 PM
Tuesday: 9:30 AM – 6:00 PM
Wednesday: 9:30 AM – 6:00 PM
Thursday: 9:30 AM – 8:00 PM
Friday: 9:30 AM – 6:00 PM
Saturday: 9:00 AM – 6:00 PM
Sunday: 11:00 AM – 5:00 PM


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Reviews
Visited today to have a bra fitting. Age 25, I felt nervous and embarrassed by not knowing my size. Grace was absolutely amazing. She made me feel at ease, was very supportive of my feelings towards different styles of bra and didn’t pressure me to purchase anything that wasn’t right for me / that I didn’t want. She listened to my concerns over tightness and explained sister sizes, meaning I was able to adjust to my comfort but still have a bra that fits. She is welcoming, friendly, bubbly and so good at her job. She was my own hype woman and made me feel so good. She’s a credit to the store and I now feel super comfortable and confident getting a bra fitted.
This was my first visit to a John Lewis store, having previously bought items from them online. I was very impressed at how many different departments and items there were.nnWe had only popped in to spend away some time before our lunch reservation, but we ended up returning after lunch to continue.nnBest place I've seen for perfume testers, better than any airport. We are currently in the process of planning a major redecoration of our reception rooms at home, and saw many items we will be back for, or inspired by.nnStaff were also very helpful when called upon.
Today I purchased a Sisley limited-edition perfume sisley section from the John Lewis store in Solihull. A staff member named Karen was exceptionally patient and helpful while assisting me with using a Clear Up gift card. She truly went above and beyond to support me. Her kindness and professionalism were greatly appreciated. Thank you.
Place for choice has gone down hill and become more expensive than going to the brands standalone stores. Children’s department seems only to cater to either 3+ boys and girls of all ages. Disorganised as well. The restaurant is disgustingly dirty, tables full of dirty pots and dishes. The cups and teapots and highly stained with tannin. We had to ask twice for a cleaner cup and even then you can still see the discolouration. This is easily cleaned if JL had the right SOP’s . Service in the restaurant is extreme slow and disfunctional on the coffee and cake bar. Only 2 customers waiting in front, but still took over 10mins to be served. For £3.95 Hot Chocolate I would have hoped it tasted of chocolate rather than chocolate hinted milk.
All the time is an adventure because is possible that new stuff is there.nnI love how huge is the store, everything clean, tidy, and a very friendly staff.nnI love go in weekdays because is less people inside, so you enjoy your visit.
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