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John Clark MINI Tayside

  1. Dundee
  2. Newport On Tay Car Dealer

Reviews, get directions and contact details for John Clark MINI Tayside

John Clark MINI Tayside
Address: Rutherford Rd, Dundee DD2 3XH, UK
Phone: 01382 281020
State: Dundee City
City: Dundee
Zip Code: DD2 3XH

opening times

Monday: 8:30 AM – 7:00 PM
Tuesday: 8:30 AM – 7:00 PM
Wednesday: 8:30 AM – 7:00 PM
Thursday: 8:30 AM – 7:00 PM
Friday: 8:30 AM – 6:00 PM
Saturday: 9:00 AM – 5:00 PM
Sunday: 11:00 AM – 5:00 PM

Update Info

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Reviews
Bought a 5 year old mini coupe a month ago from this dealer, and where we cannot fault the salesman or service advisor, the set up is far from ideal. Don't get us wrong we love our car, but are thoroughly disappointed that the car has to go back in for repair of a fault that was present before we picked it up. We went to open the bonnet for first time this week to find the catch was broken and would not operate...luckily we did not have to top up the washer fluid or we would have had to wait a fortnight! We cannot believe that with Mini supposedly carrying out a 360 degree check that they wouldn't have opened the bonnet at some point! Firstly we are so disappointed because we have already had the car in to get number plates put on, and are now querying a chip in the bumper which wasn't there before...so don't really want anything else happening to the car. But secondly, we find it very strange that there is no reception desk or service manager that we can talk to when visiting. We find we have to stand around and wait for a salesman to become available, if there is indeed one in the showroom at the time of visiting! The lack of reception staff when visiting mini, purely to take details and point us in the right direction, has forced us to write this review as we wonder if all mini dealerships operate the same way. The car sold itself to us, not the garage. We wanted that particular model or wouldn't have stood around waiting.
7 years ago (29-04-2018)
Not the best car buying experience from John Clark MINI. This company had a top of the range MINI JCW advertised so I called up about it and the salesman couldn’t have been more pro-active. Within the hour I received a nice video of the car showing all the details. It was almost new, but as I am situated several hundred miles away I sent a friend who lives close by in Dundee to check it out. He gave a thumbs-up and we did a deal over the phone, with the dealer promising to deliver the car on a truck. So far, so good, but that’s when things deteriorated. Due to the heavy snow the following day the salesman announced delivery was being put back a week; obviously nobody can predict the weather so I was bound to agree. But they then told me they wanted full payment for the car Friday, yet weren’t going to deliver it until the following Friday. Not being happy that my shiny new car was going to be sitting around in a transport compound somewhere for a week after I’d paid for it, I remonstrated. However, the salesman did not respond for several days and then went off sick. Nobody else picked up my case until I rightly complained, at which point the sales manager got involved. He arranged a slightly quicker delivery, but that would still involve swapping the car at a transport depot with a day in between. Reluctantly I agreed, as it was now nearly 3 weeks since they took my deposit. However, I had to instigate most of the prompting and communication – it felt that once they’d got the order they lost interest in the faceless buyer down south. The day came for delivery, but yet again I’d had absolutely no communication from either the dealer or their transport company as to what time my MINI could be expected. Time ticked by until I was forced to make enquiries at around midday to find out when they were going to arrive. At this point they said the car would be with me around 4.30pm. Well, at 6.30pm it had still not arrived and nobody had bothered to call to let me know what was happening. Unfortunately, by that time it had gotten dark, so I had to take delivery by torch – not ideal. I consider myself a reasonable person, always ready to give the benefit of the doubt, but this was tested to the limit. What’s more, it’s left a bitter taste and tarnished what should be the joy of the arrival of a new car. What really annoys me about it all is that I’d done everything I’d said I’d do in a timely fashion, including payment; yet both the dealer and their transport company repaid that with utterly woeful communication and inertia to the extent I felt as though nobody really cared. To add insult to injury, after delivery, no one even bothered to make a courtesy call to ask if the car had arrived, let alone if I was happy with it! The final nail in the coffin was that they somehow got my address wrong so all the documentation was incorrect. Not only that, after 3 weeks the V5 logbook still hadn’t arrived and despite emailing the sales manager at John Clark enquiring as to when it was sent off to DVLA and whether it had the right address noted, he didn’t bother to acknowledge, let alone reply. After I wrote this review, the John Clark franchise director called and offered his assistance in getting the log book dealt with, and he was as good as his word on that as it arrived within 3 days, credit where due. However, if there had been some simple basic communication in the first place, it wouldn't have been necessary for him to have become involved at all. But still altogether not the best car buying experience from John Clark MINI.
7 years ago (13-04-2018)
Went in yesterday to view a car that I had seen online. I found the salesman to be unhelpful and didn’t feel like I was taken very seriously. I felt patronised and was made to feel like it should be a privelage for me to buy a car from them Also when I asked if there was a better deal to be had I was told that he would only ask if I was ‘more committed’ to buying the car. This should not be how sales work, once you present me an offer which I feel is fair then I will consider it. I just felt like the guy was trying to squeeze me for as much as he could. Overall I find it very disappointing because I was extremely happy with the look of the car and was genuinely hoping to buy it but it was really let down by the poor ‘salesman’
7 years ago (20-02-2018)
Friendly helpful staff, seemingly intent on providing a customer friendly environment. Staff took time to ascertain what my preferences were and although they could not meet my immediate requirements, were happy to take details and contact me in due course.
8 years ago (13-01-2018)
Went to look at cars with two boys (8 and 10). James Clarke couldn't have been more accommodating and let them play with the X- box 360 and kept them entertained whilst we did the boring stuff
8 years ago (07-01-2018)
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