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Inchcape Toyota Basingstoke

  1. Basingstoke
  2. Basingstoke Car Dealer

Reviews, get directions and contact details for Inchcape Toyota Basingstoke

Inchcape Toyota Basingstoke
Address: 1-4 Edison Rd, Basingstoke RG21 6YH, UK
Phone: 01256 441711
State: Hampshire
City: Basingstoke
Zip Code: RG21 6YH

opening times

Monday: 8:30 AM – 6:30 PM
Tuesday: 8:30 AM – 6:30 PM
Wednesday: 8:30 AM – 6:30 PM
Thursday: 8:30 AM – 6:30 PM
Friday: 8:30 AM – 6:30 PM
Saturday: 9:00 AM – 5:00 PM
Sunday: 10:00 AM – 4:00 PM

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Reviews
Great customer service-one of the main reasons I was swayed to go with Inchcape Toyota. Everything was fully explained and there were refreshments available for my family while they waited. All round fantastic experience, from the initial welcome to the pretty much instant and fully knowledgable sales pitch to the final financial extras and handover. Cannot rate the team high enough-one truly happy customer :D
7 years ago (01-05-2018)
Slow and frustrating. My car was booked in for recall work. I had previously told this branch that on the phone that I had to be at work at 8:30 and so would drop my key off with them at 8am and collect my car at 5pm. I was told that this was absolutely fine. However, when I went in at 8am on the day, I was asked to take a seat and wait. I did so and waited for 5 minutes and then explained that I was in a hurry and had to go to work and just wanted to leave my key with them and simply wanted to collect the car later. I was informed by the woman working on the shop floor that she was unable to take my key and I had to sit and wait for someone to see me. This was a simple recall and I did not expect to have to have a meeting about it! Really unimpressed. Won't bother with the recall and won't use Toyota for my next car which is due an upgrade soon.
7 years ago (27-03-2018)
No hassle Gold service and MOT with free inside and out valet is the reason I buy the service contract. 20+ years of hassle free motoring is the reason I buy Toyota.
7 years ago (08-05-2018)
My 57 plate Avensis was recently recalled for an airbag fault. I took the car in and it was repaired within 24 hours; so far so good. The problems arose when I went to pick it up. I had the distinct impression that as my car was older I was not that important to them. The Avensis is our second car and we have it because we choose to have an older car, this does not mean that I expect to be treated like a second class citizen. The keys were handed to me and I was told the car was outside. I went out and could not see the vehicle, I followed the car park around to the side and eventually came upon the open security gates. There was no one around to ask (the service person having beat a hasty retreat the moment the keys were handed over) so I proceeded to walk through the working area of the garage, past mechanics and the car wash area until I found the dumping ground of older cars. I saw my car there and it had not been washed. I got in the car and saw that they had not even reset the clock after the battery had been disconnected for the work to be carried out. The lesson to me here is very clear; if you have an older car your time and business are worthless to Inchcape Basingstoke. Shame really as when the Avensis does wear out I would have used them as my go to option. I'll still look for a Toyota as they are fantastically reliable, it just won't be with these amateurs.
7 years ago (24-04-2018)
Quick and efficient service, I was at the waiting area while the job was done (which was a routine check with an oil change). I was looked after by Luke, who was friendly and helpful. I recommend
7 years ago (28-02-2018)
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