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Imperial Car Supermarkets Portsmouth

  1. Portsmouth
  2. Portsmouth Car Dealer

Reviews, get directions and contact details for Imperial Car Supermarkets Portsmouth

Imperial Car Supermarkets Portsmouth
Address: 468 London Rd, Portsmouth PO2 9RN, UK
Phone: 023 9298 6707
State: Hampshire
City: Portsmouth
Zip Code: PO2 9RN

opening times

Monday: 9:30 AM – 7:00 PM
Tuesday: 9:30 AM – 8:30 PM
Wednesday: 9:30 AM – 7:00 PM
Thursday: 9:30 AM – 8:30 PM
Friday: 9:30 AM – 7:00 PM
Saturday: 9:30 AM – 7:00 PM
Sunday: 10:00 AM – 5:00 PM

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Reviews
Very poor customer service delivery. We visited Imperial in Portsmouth having seen a £14k Mercedes automatic diesel advertised. On arrival we spoke with a member of staff and asked how many other automatic diesels they had in stock that we could also look at - as there is no information whatsoever on display on any of the vehicles aside from the price (such as; mileage, transmission, fuel type, etc - all the normal detail you would naturally expect to see in the car window). This seems to be a ruse to get you to engage with one of the sales team. The salesman then told us he did not know how many vehicles on the forecourt were automatic and diesel, and that this information is available on their website, and that this was something we should/could have looked into before visiting (fair point - to a degree - ...but..if you are selling vehicles it would be nice to know what the specs are, and would also offer some reassurance if your staff knew what stock they actually have available). We were then told that we could try to identify the diesel cars from looking at the rear of the vehicles to see if they displayed TDi etc... The salesman could not identify the whereabouts in the forecourt of the Mercedes we wanted to view, and after disappearing for 10 minutes reappeared to inform us that one of the Managers had taken it home and that we could return to see it on Monday... A very disappointing experience, and more so being a potential cash buyers. We will certainly not be returning.
8 years ago (04-05-2018)
Really friendly sales staff, kid friendly and very accommodating loses one star due to the after sales being a bit unorganized but generally a great experience and I love my car.
9 years ago (18-12-2017)
Easy buying experience with a Quick and simple way of buying a car. Great Customer service.
9 years ago (12-01-2018)
DO NOT BUY A CAR FROM ANY IMPERIAL CAR BRANCH. Service when buying from Fleet was okay at best, but should you your car breakdown through no fault of your own (and you've bought the platinum warranty cover for £900) NO ONE can help you, you lose days of work because they cant issue a hire car to you even though under my terms and conditions it says I'm entitled to one. Absolute shambles and if I could give -5 stars I would. My cars turbo had broken when on my home from work on Friday evening after driving for only 2 minutes. I have "platinum" warranty cover and also have RAC roadside breakdown service when I purchased my car from the Fleet branch in March so thought everything would be sorted in a timely fashion. I called RAC and had someone out about an hour and fifteen later. The RAC told me the turbo had broke so he wouldn't be able to fix it on the roadside and that I would need to be picked up with my car and taken to a garage in Basingstoke. He told me I'd get a call in 15 minutes to let me know how long the pick up people would be, but that he wouldn't be no later than 90 minutes time. This is the first service failure because RAC left at 5:30pm and I didn't get a message from the pick up people until 7:10pm to say he would be another 40 minutes. At this point I've been at the side of the road for over 3 hours. At ten to 8 the pick up truck arrived and took me home, finally arriving at my home at 9:10pm.. and then dropped my car off at my local garage. Reading my warranty paperwork this morning I need your warranty people to agree that the work can be covered before the garage can do anything to do it. Fine I thought.. until I find out the warranty group aren't open on weekends. Failure 2 - My garage can not even touch my car until it's been given the go ahead by the warranty company and they can't get this because they're shut on weekends? Failure 3 - I called your service center to ask for a hire car until mine is fixed as I have platinum cover and and they said they have nothing to offer and can't do anything about it. Failure 4 - They suggested I could get a hire car from somewhere else but I had to tell your service staff that this needs to be agreed by my warranty company first. Who you guessed it.. don't open on weekends. I paid £900 for so called "platinum" cover but if you break down between a Friday afternoon and Monday morning, the cover is not worth the paper it is written on. I have found the entire experience seriously uncooperative and unhelpful and I am more than angry that no one could help me with a hire car until mine is fixed. More than angry that overall it took me 5 hours to get home when I pay for premium cover and warranty. If you're still considering buying from these cowboys, don't bother purchasing the warranty, it's absolutely pointless and will cost you a grand for the fun of it.
9 years ago (07-11-2017)
High pressure and non-existent service. Test drives? No, too hard. I thought the age of the stereotypical pushy car salesman was over...but I was wrong! Saw a car on Imperial's website so rang up to ask if it was available to view and if I liked it could I have a test drive - was told yes, no problem and booked an appointment. Arrived on site to be immediately ambushed by the very epitome of a used car salesman who showed me around the car while asking some very unsubtle and probing questions. I said I liked the car and could I take it for a test drive? His answer was (basically) no, unless you're going to buy it TODAY. I pointed out that I'd been told a test drive was no problem on the phone, and how could I decide to buy it until I knew what the drive was like. After "going to see his boss" (classic car salesman line - wonder if he had a cuppa instead?) he announced that moving it out of the way of the cars that blocked it in and taking it for a test drive was really hard, and it would cost him a lot in fuel, so "his boss would only let him do it if I agreed to put a deposit down TODAY". At that point I got fed up with being pressured and walked away. You're in the business of selling cars, I understand that. So, if a test drive is "too hard" without me buying the car first, tell me that on the phone, then I won't bother coming in - don't waste my time! Other dealers can do it (and be very pleasant into the bargain) so why can't you? One final thing - you say there's "no haggling" on your prices. Fine. So why do you then add on a sneaky "£125 admin fee"? And (even more sneakily) make it +VAT so it's actually £150. Arthur Daley would be jealous - is it that hard to add £150 to the sticker price? By the way, the 1970's called - they want their selling tactics back.
9 years ago (24-03-2017)
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