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House of Fraser Bristol

  1. Bristol
  2. Keynsham Department Store
  3. Bradley Stoke Department Store
  4. Bristol Department Store

Reviews, get directions and contact details for House of Fraser Bristol

House of Fraser Bristol
"We're House of Fraser fondly known by those who love us as 'HoF' and we've been on a mission to provide your heart's desires for more than 150 years. From a humble Drapery Shop in Victorian Glasgow to an internationally inspirational department store, we've come a long way and we're still making history every day. We're so much more than just a house; we're a whole universe full of your favourite things."
Address: Cabot Circus, Bristol BS1 3BD, UK
Phone: 0117 912 5500
State: City of Bristol
City: Bristol
Zip Code: BS1 3BD

opening times

Monday: 10:00 AM – 8:00 PM
Tuesday: 10:00 AM – 8:00 PM
Wednesday: 10:00 AM – 8:00 PM
Thursday: 10:00 AM – 8:00 PM
Friday: 10:00 AM – 8:00 PM
Saturday: 9:00 AM – 8:00 PM
Sunday: 11:00 AM – 5:30 PM

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Reviews
I’m sure some people just love leaving a bad review This place has over 3 floors of products and the staff are helpful whenever we have visited. Good selection of items, well Stocked and have never had any issue coming here over the last 9 years Would recommend to anyone
Average at best. Such a shame. This was a premium store, it is definitely not anymore. If you are lucky enough to find a staff member to help you then keep hold of them until you have completed your purchase as they are very rare in this store. None of the staff seem particularly happy to be there and do the bare minimum. The store isn’t dirty but neither is it what you would expect from a premium store and certainly not what it used to be. Ripped display stands, more empty tester bottles than ones that are actually useable etc. The lady that helped us was very pleasant but obviously didn’t want to be there. I would buy online in future as the journey certainly doesn’t warrant the customer experience that it used to sadly.
Very badly run, signs for toilets yet you ask the staff and they say oh they are out of order well take the sign down then for toilets if they are not in use and also one changing room on mens floor so having to walk from one side to other side to try on everything back and forward met by rude lady saying why are trying on clothes there and I said maybe you should accommodate more changing facilities not just one !! She just walked off absolute disgrace when you spend £250 of your hard earned money !!
Not as good as it used to be. My daughter wanted to buy a trench coat in the store but the one that she wanted was REALLY REALLY creased on the hanger and so were the rest of that particular type. I asked at the till if we could have a slight discount because it was way too creased to wear in that way. I was told no because it wasn't actually damaged. It was dry clean only so I explained that we would have to do that after purchasing which was quite unacceptable and it should be off the peg and ready to wear. I asked then to see the supervisor but after numerous calls, the supervisor never arrived so we went down to the men's department and found the supervisor. They half heartedly said it could be steamed but we would have to wait because there was already a queue waiting for steaming. Honestly though, we were waiting around so much that we gave up in the end and decided not to but the coat. They lost a sale and didn't even care! There are never any assistants around to help you either. Used to be a great store but the customer service has really gone downhill. You can no longer return for a refund - only a credit note or exchange. I appreciate that the store maybe short staffed but the staff that are there honestly do not seem to care
Hi guys, be careful when entering this store with the reception when entering the Fraser house in Cabot in Bristol. One of the security guards humiliating the customers to the point of never going back there. I have never been so humiliated in my life. I have already made the complaint and we have not been answered. In this store, the consumer is nothing but trash. The first floor manager defended the security man. But there was no woman to call the police when I asked. I'm not in the mood to even get out of bed after this happened to me, I have feeling panicked to go out home after that. Today it's been a week since I went through this. I have been a customer of the store for years, or was. because I don't want to go into a place where only employees fit and customers are treated like intruders. This store is a disgrace. I’m keeping waiting for a response about this case but House of Fraser still in silence.
Really bad customer care; both in store and online. They refused to return the faulty jacket 2 days after purchasing it. I contacted the brand company and they fixed the issue to me.
Some good brands and alright prices. A few questionable items. Not as good as it used to be. Some products are starting to feel like they belong in an outlet or are last seasons unpopular range. Actually department store is much better than the website which feels like a glorified Sports Direct in the amount of junk on sale. Shame the shop gets targeted by chavs who have no good intentions in stealing. Got some of my favourite brands in CP Company, Napapijri and Lacoste
Plenty of good branded products and helpful staff. Just wish the changing rooms were slightly bigger and better clothes hooks plus somewhere to place items but not on the floor.
House of Fraser should be called it house of rude and unprofessional costumes service. Asp the staff of first floor. All busy on their phone or talking to each others instead of helping you, when you need a help from them. Try somewhere else much much better service and polite staff.
worst coustmer service by Sara . i bought a perfume and i tried to return the patient for a bigger one, but she was saying no, because of her colleagues mistake give me 50ml and i want 100ml anyway i will never go there againand who ever go there avoid Sara name
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House of Fraser Bristol map

Directions to House of Fraser Bristol with public transportation

Penn Street 170 meters
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8
Penn Street 180 meters
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Cabot Circus 210 meters
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U3
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m1
m3
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Cabot Circus 240 meters
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462
FAL
M10
M31
M34
M35
M36
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M38
M5
T1
Y1
Cabot Circus South 240 meters
24
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36
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48a
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52
6
7
72
8
Bris
Port
m2

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