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Reviews, get directions and contact details for House of Fraser Camberley

House of Fraser Camberley
"We're House of Fraser fondly known by those who love us as 'HoF' and we've been on a mission to provide your heart's desires for more than 150 years. From a humble Drapery Shop in Victorian Glasgow to an internationally inspirational department store, we've come a long way and we're still making history every day. We're so much more than just a house; we're a whole universe full of your favourite things."
Address: 45-51 Park St, Camberley GU15 3PG, UK
Phone: 01276 418050
State: Surrey
City: Camberley
Zip Code: GU15 3PG

opening times

Monday: 9:00 AM – 5:30 PM
Tuesday: 9:30 AM – 5:30 PM
Wednesday: 9:00 AM – 5:30 PM
Thursday: 9:00 AM – 8:00 PM
Friday: 9:00 AM – 6:00 PM
Saturday: 9:00 AM – 6:00 PM
Sunday: 10:30 AM – 4:30 PM


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Reviews
Sue on the Benefit cosmetics counter was very helpful and knowledgeable this afternoon. Although the blusher I wanted wasn't in stock so she knew I wouldn't be purchasing today, she still spent time with me discussing the products available for my skin tone and how to apply them. I didn't feel rushed or under any pressure to buy anything. However I will be purchasing what I came for from Sue when it is in stock, as I'm happy to wait. Great service with a smile.
Sadly this once opulent store is suffering from the lack of footfall on the traditional High Street and the ever increasing cost of keeping businesses open. Store lighting was dimmed, very minimal decorating of the store for Christmas, and a bargain basement look to displays. So very sad, but I feel it won't be open much longer.
Located at the Camberley shopping centre. Lack of enough personnel to attend to customers, limited range of items... plus building needs facelift. In overall, personnel are friendly.
Ordered a pair of jeans in November, still not delivered. When I then inform them that I wish to cancel as it is now a month and half since the order, I'm informed that I cannot because the item has not been delivered! When I point out that if they never deliver, then I cannot cancel, my online chat is brought to an end!
We ordered some items online. The order process and delivery were fine however dealing with their customer service for returned items like a nightmare. We returned some items because of various reasons . The return was arranged via them by the Royal Mail although we paid for it. It has been more than 5 weeks now and did not get refunded. We received almost 5 emails from different customer staffs asking the same questions without doing anything. It is quite frustrating , humiliating , tiring and you do not know where to turn? I have written a negative review about them on Trust pilot and wonder if that is why they are treating us as I couldn’t find any explanation for their behaviour with us? I regret very much dealing with them . Lost both money and time .
Well laid out store, lots of high brand options with good discounts and also newer brands that are on the cheaper side of things,so something for everybody. Cafe Nero also available.
Excellent range / brands. Some a bit over priced and sizes are not always available
Good selection of stuff, some great discounts at the right time, Cafe Nero, great location.
Can't browse in there without being followed around. Get dirty looks from miserable staff. They've lost a customer that usually buys stuff in there once a week.
Great selection of items for sale and very friendly staff
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