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Hoshizaki UK

  1. Swanley
  2. Swanley Store

Reviews, get directions and contact details for Hoshizaki UK

Hoshizaki UK
Address: Technology Centre London Rd, Swanley BR8 7AG, UK
Phone: 01322 478619
State: Kent
City: Swanley
Zip Code: BR8 7AG

opening times

Monday: 8:30 AM – 5:00 PM
Tuesday: 8:30 AM – 5:00 PM
Wednesday: 8:30 AM – 5:00 PM
Thursday: 8:30 AM – 5:00 PM
Friday: 8:30 AM – 5:00 PM
Saturday: Closed
Sunday: Closed

Update Info

related searches: Hoshizaki tech Support UK, Hoshizaki Europe, Hoshizaki Catalogue, Hoshizaki Fridge, Hoshizaki service, Gram Hoshizaki, Hoshizaki Spares, Hoshizaki Freezer
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Reviews
If there was a no star I would have chosen that. The attitude of the staff I interacted with at this company is appalling. I’ve bought two Ice machines from this company at £5k each. I won’t be buying another. I contacted Andrea Pickford today looking for a part. I literally had to beg her to send out the £9 part. I’ve £,000’s of fish without ice and was desperate for the machine to be fixed. I was able to pursued her to send next day delivery once they had received payment. I later discovered that the part wasn’t send as they were too busy to check that they had received the payment I had made. Contact was made with a manger, Andy Pickford who was more interested in defending his staff that finding a solution to a customer problem. He even had the audacity to say that there would be lots of customers without their ice machines this weekend. I am still gobsmacked that he said that. Absolutely appalling. Needless to say the replacement machine will not be a Hosizaki, not that I think they care.
Absolutely horrendous customer service. Bought an Ice machine for over £2000 when we got the plumber to install it the unit did not work and the feet did not fit, took 2 weeks to get the engineer to come and fix it, then received a bill for £300. Joke! didn't pay it as hadn't worked since we got it but that was a battle. Engineer confirmed feet didn't fit and requested new. 6 weeks later still no feet and buying ice from elsewhere all this time. Now 6 months down the line 2nd set of feet arrived but exactly same as the last ones that don't fit. Considering the amount of money this cost and inconvenience caused I wouldn't recommend this brand as they do not believe in any sort after sales service.
Purchased an ice machine in February 2018 after 3 months the machine stopped working, contacted services which took another 8 weeks for an engineer to come to then tell me that the machine was economically unrepairable so I proceeded to request a refund as I had in the meantime had to purchase a new machine from a different supplier. It is now the19th of February 2019 and I am still waiting for my refund.
purchased a new Gram blast chiller in may. broke down after a couple of month . after 50 day it's still not been repaired and when we contacted Hoshizaky UK every time they say " we are going to call you back today ". EVERY TIME . Never been called back!!! Still waiting after been assured that we were their top priority.
Our blast chiller which is less than 3 year old got broken mid October 2019 and now nearly 4 months and still out of order and paid so far £2000+ for parts and labour! Would have been better to have got a new one! Shocking communications and misleading by the company!!! Never buy Hoshizaki. Thought it was made in Japan but actually made in US. If known we would not have purchased it.
Excellent customer service. Got through on the phone at the first attempt, spoke to a very knowledgeable chap named Steve who solved the problem with my fridge in no time at all. Very impressed!
Experienced poor quality ice and extremely wasteful water usage. Questioned with Hoshizaki, sent an engineer who no that's how they work and charged for the visit. When queried this with Hoshizaki, not at all interested, complacent and arrogant.
Ice maker spare parts are Absolutely useless ! Rude and do not know how to communicate well.
Never had a problem with them, been our supplier for a number of years now without fault.
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