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Holiday Inn Ipswich - Orwell

  1. Ipswich
  2. Felixstowe Lodging

Reviews, get directions and contact details for Holiday Inn Ipswich - Orwell

Holiday Inn Ipswich - Orwell
Address: 2 The Havens, Ipswich IP3 9SJ, UK
Phone: 01473 272244
State: Suffolk
City: Ipswich
Zip Code: IP3 9SJ

opening times

Monday: Open 24 hours
Tuesday: Open 24 hours
Wednesday: Open 24 hours
Thursday: Open 24 hours
Friday: Open 24 hours
Saturday: Open 24 hours
Sunday: Open 24 hours

Update Info

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Reviews
The hotel is very well located and only 10 minutes away from the centre of Ipswich. The staff were all very polite and professional. The room was spacious enough for a family of 4 and the beds were all nicely set up when we arrived usually the kids' beds are not. But what made it extra nice was the little things. Upon arrival the receptionist was essentially helpful and provided all the information we needed. The kids were offered free snacks and drinks. The room had a mini fridge that contained some complementary snacks and drinks. We had a good quality coffee machine and tea making facilities. Finally the room was clean and the bathroom was stocked with nice soaps, shampoo and creams. I'd recommend this hotel if you're in the area. We booked breakfast which was good quality and had everything you could wish. The cooked items were all nicely cooked the black pudding I'd avoid as it was bland and dry. Enough continental options and drinks to make everyone happy. We were in a hurry so we're not able to try the pancakes, maybe next time.nnThe only thing I would not recommend is dinner at the restaurant. The staff were again really helpful, polite and professional, however, the food was not the best. The steak was dry and well done...not medium rare as requested. The steamed sea bass was a little dry too and quite bland. The burgers were okay and chips were very nice. Normally we would have sent the steak and fish back, but the kids were exhausted and we'd already waited 40 minutes for the food not a long wait if the restaurant was busy, but there 2 tables. I've not included the restaurant food quality in the rating because we had a choice to go out and didn't because the kids were exhausted.
Location is great - was away for an anniversary weekend. Booked via Expedia.nnEverything fine on arrival, however…nnRoom advertised as a king bed. It was not a king bed - it’s two uneven singles zipped together on castors making it an uncomfortable sleep.nnBathroom flooded with a short shower - it’s pretty gross mopping a floor with towels after a shower.nnReported to reception and was told as they are busy it would be an inconvenience for housekeeping to move us.nnWe were offered member points which we declined as we rarely stay in HI. We were offered 2 free drinks again - adding insult to injury.nnHotel is noisy- you can hear other rooms, banging on floor above and the breakfast is overpriced for a cold selection of food.nnNice enough staff but seemingly apologetic but happy to allow guests to continue in rooms they are unhappy with. No effort to even try and fix the actual issues- other guests will have the same.nnWould never recommend. Disappointed with our stay. Customer comfort is not catered for.
I stayed for 1 night as part of a package. The hotel is of a decent size, plenty of parking, decent bar and restaurant and small gym, albeit a little tired. Rooms were decent size, no aircon but fans in the room. Beds very comfortable. The best part of the hotel is the staff. They were so friendly and welcoming and very personal. Customer service was top notch and I would stay there again because of the hotel staff.
The Hotel staff is very good and friendly. The rooms are clean and the parking is free.nThe downside is that the bar/restaurant menu is too pricey and they menu is limited options. This they can surely work better on.
Great stay here for a wedding. Staff exceedingly welcoming and helpful, especially Francis and Georgina.nNo complaints and the best holiday inn I’ve stayed in
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