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Helgi's

  1. Kirkwall
  2. Kirkwall Food

Reviews, get directions and contact details for Helgi's

Helgi's
Address: 14 Harbour St, Kirkwall KW15 1LE, UK
Phone: 01856 879293
State: Orkney
City: Kirkwall
Zip Code: KW15 1LE

opening times

Monday: 12:00 – 9:00 PM
Tuesday: 12:00 – 9:00 PM
Wednesday: 12:00 – 9:00 PM
Thursday: 12:00 – 9:00 PM
Friday: 12:00 – 9:00 PM
Saturday: 12:00 – 9:00 PM
Sunday: 12:30 – 9:00 PM

Update Info

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Reviews
Local to Orkney but never been to Helgi's. Booked lunch for a Birthday, on the specials board was a seafood platter, £16.95. Arrived with bite size 2 pieces of fish, mackerel and salmon and some white crab in the middle. This was on a small plate, not a platter, complained before eaten and asked to change, was told no I'd still have to pay for it. Even the waiter agreed it should be a starter and not on a small plate. Was also told no one had complained before, although there's another review the same on here. Not interested in complaint and no resolution or change. Won't be back.nFeedback, thanks for the reply, the fact it was complained about before eaten, also wasn't mentioned it was a starter when complained or on the board, advertised as a platter and a special..and told I'd have to pay for it isn't good customer service at all.nWas only brought up as the server said it should really be a starter.. There's no way I'd be paying that amount for a starter and should have been mentioned at the time. Also was told it hadn't been complained about before, yet, on trip advisor there's many saying the same. Sorry but it should have been taken off the bill.
Very popular pub! Had to have dinner at 5pm to get a spot. Great atmosphere and friendly service. Simple meals, but tasted great. Also great cocktails. Highly recommended if visiting Orkney, but make sure you book!
They hve got good vegeterian options. I enjoyed the food. Local beers! Plus is place is open till late compared to the small town of Kirkwall.nAnd location is so reachable just in front of the docks with a nearby parking place.
We wanted to try this place for a couple of days now and the burger is really quite nice. The bath lady was super helpful, and we loved chatting with her about the local hot spots.
I will prefix this review by saying we try hard to always give good reviews or none at all…but this is an exception. I really wanted to give Helgi’s a 5-star review after the good reviews I had seen elsewhere. But…..service was patchy, at best, and food was good but not great pub fare. The staff - three for bar and tables seemed overwhelmed and running around. yet customers waiting and waiting. This place is not big, so it’s not customer numbers. Watching them for awhile and we had a LOT of wait time, we worked out they didn’t seem to have a proper system; all staff were doing bar, drinks, orders, serving, clearing, admin and bills. They need to have one person just on bar and drinks and one looking after the 5 downstairs tables and one on the upstairs tables. When we arrived, the more junior waitress/bar person - who was very friendly - completely ignored us after pointing out our reserved table. Serving others that arrived after us. Then disappearing upstairs…We eventually ordered drinks and meals from another staff member who came to do drinks at the bar. Food came fairly promptly. When we were ready to leave and asked for the bill, the more junior waitress/bar person said sure, will get it for you now. Then proceeded to do other jobs and disappear again. We again went to the bar to ask for/pay bill. Senior staffer apologised saying it had got busy. No it hadn’t, your place wasn’t full there were empty reserved tables, you just didn’t have a good system. If you did, you could have processed our table a lot quicker - aka normal service levels - and catered for the other people that came and went, giving up on being served at the bar. If I was the owner of this place I’d be annoyed about the below oar service and lost business we witnessed.
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