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Hares Of Sussex

  1. Littlehampton
  2. Littlehampton Car Dealer

Reviews, get directions and contact details for Hares Of Sussex

Hares Of Sussex
Address: 3 North Ln, East Preston, Littlehampton BN16 1BN, UK
Phone: 01903 772222
State: West Sussex
City: Littlehampton
Zip Code: BN16 1BN

opening times

Monday: 8:00 AM – 6:00 PM
Tuesday: 8:00 AM – 6:00 PM
Wednesday: 8:00 AM – 6:00 PM
Thursday: 8:00 AM – 6:00 PM
Friday: 8:00 AM – 6:00 PM
Saturday: 8:00 AM – 5:00 PM
Sunday: Closed

Update Info

related searches: used cars sussex, used cars uk, hares used cars, autocar uk, the sussex hare co, buying a car in uk, autotrader
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Reviews
Having used this garage for many years this last experience will be our last. Booked in for a cambelt service on my wife's DS3. Given a price and date/ schedule for the work before hand that was agreed. At 10.00.am the service manager rang me saying they had broken a injector when trying to remove it and the replacement would be £78 plus vat... At 1600 we were then contacted to say that the injector was the wrong one and we needed one at £150 that could be with them 2 days later but we had 10 minutes to decide. He also said he could try the old injector as it only had a slight kink in it and it might be ok, however he would charge us an additional £25 in labour for this. We said no and just order the correct injector.nWhen my wife collected the car this afternoon it was filthy inside and out with oily finger prints/grime and dirt. Needless to say she complained about this and the way that we have been treated during this experience. No attempt from the service manager to give us any sort of customer service instead the receptionist managed to get the valeter to clean the car. We were given a £50 free MOT /service voucher but we will not be returning to this garage. Also I would strongly recommend you ask them to check your car to confirm the condition and then check again with them once you have collected it. I have in the past had minor scratches and marks that we have let go.nThis is a accurate account of our experience from hares garage today.nGood luck if you choose to use them.nnUpdate 29/0424nnAs expected a reply trying to justify the state of our car when handed back.. We don't expect a pristine car to be handed back but we also don't expect a car full of oily hand prints where the mechanic clearly has no pride in their work. Also you did say at 1600.hrs that we had 15 minutes to guarantee the injector being available for Friday. It was only when we challenged this that you called back and said we could decide by the next morning. As regards to charging us labour for a part that you broke whilst removing it from the engine. You are supposed to be the experts and we would expect not to be paying extra due to your mechanics being incompetent and careful.nnThe fact remains that you have damaged cars in the past including mine, look at the reviews on here also as we have been a customer of yours for the last 5 years or so why would I only now leave a negative review? I will never use Hares again and further more I am more than happy to share my last experience with people and let them decide who is correct?
Car mot , service and work required on engine problem resolved .nVery efficient, clear update on work and costs required as well as car collection and drop off within estimated time frame .nGood price and Very friendly and helpful service .nMuch appreciated and will recommendnThank you
11/10 exceptional professional service competitive, introduced by local friend with 2 newish Mercedes maintained by Hares. Big thank you to amazing Ian for selling my classy looking new car to me and upping it to top mechanical condition highly presented with service and new mats too thank you, also Nick for buying it - my new silver car. Hares are such top professionals and talent! Also great little job on past car was how knew you ace. Why go elsewhere when local is as great competitive prices quality as anywhere nationwide! Thank you all so much. PS dog loves it too with super aircon music in his little 'crate apartment' so no dog hairs my car. PS Look forward to collecting ordered by you - personal choice my super brand new front tyres so can skid aquaplane in wet too if ever need be. Hares looks after you with total reassurance support trust in your best interests. Highly affordable new used cars to buy and service even bank payable so can truly own it even 1/4 tank fuel in it too to drive away too in this day and age - impressive - Ian and Hares are incredible!
Had service in September before we went on holiday. My husband checked the anti freeze which was well below where it should have been. As we were due to travel we contacted garage. They would not see us till the Monday even though we explained only had the Saturday to pop round. They then said we may have a leak, which of course, we didn't. I went round that evening just to get the right anti freeze name. Strangley the mechanic said they were out of it and topped it up with water. I asked again what was the one I needed so I could buy it. He promised to phone me but never did. Also on paper work they suggested our brake pads were 80% worn. As we were not satisfied we had RAC carry out the work who confirmed the pads were only 50% worn and did not need replacing. No confidence in this garage.
Car purchased by my elderly mum from this lovely dealership. So friendly and helpful, no hard sell and even directed us to another place to sell her existing car as they it was out of their price range. They even arranged for the other garage to transport mum to them to collect her new car. Can't recommend them highly enough A*
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