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Glengormley Practice

  1. Newtownabbey
  2. Newtownabbey Doctor

Reviews, get directions and contact details for Glengormley Practice

Glengormley Practice
Address: 324 Antrim Rd, Glengormley, Newtownabbey BT36 5EQ, UK
Phone: 028 9084 8420
State: Newtownabbey
City: Newtownabbey
Zip Code: BT36 5EQ

opening times

Monday: 8:45 AM – 1:00 PM, 2:00 – 5:30 PM
Tuesday: 8:45 AM – 1:00 PM, 2:00 – 5:30 PM
Wednesday: 8:45 AM – 1:00 PM, 2:00 – 5:30 PM
Thursday: 8:45 AM – 1:00 PM, 2:00 – 5:30 PM
Friday: 8:45 AM – 1:00 PM, 2:00 – 5:30 PM
Saturday: Closed
Sunday: Closed

Update Info

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Reviews
I've never experienced anything like it just trying to get through. I was ringing on behalf of my 80 year old dad who has been trying to ring in for a callback for the last 3 days without success. With my own doctor at least you are in a queue even if it is a long wait. With this practice you don't even get that option. It's as if they don't want your call.
doctors, nurses and staff are all lovely but don't register here! Day 4 of calling from 8:45, got through yesterday to be told that although I got through, the list is full. Try again. Tried today and the list is full so I do as the system says and hit 1 for urgent. nothing, not a tone, just a beep beep beep. The few interactions I've had with staff have been pleasant but this queue system is rubbish. I called over 100 times in 4 days and all I need are some antibiotics for a chest infection that I had to get from the bell doc because I couldn't speak to anyone in my actual surgery.
For me, I cannot fault the practice. Truly. From there I have received the best of care, and that is from receptionists, the treatment room and from the doctors. When I think I am being a bother, they all go out of their way to reassure me and to make me feel valued. Thank you all. And be assured, I have no privilged connection with anyone there.
Wearing a mask still applies. Assist elderly mother. Lift available to other floors. Appointment times are well managed.
Due to the high volume of calls our queuing system is at full capacity. I have called around 20 times a day for 3 weeks. All I want are my tablets.
Anytime I have rang they have been helpful and accommodating, sometimes I understand it is hard to get through but due to my occupation I ring GP offices daily and this is by far one of the better ones.
As a new patient I am very impressed. An appointment on the same day within hours and very pleasant staff. Huge improvement on tramways
Went to the surgery today to collect my prescription don't know who the new receptionist is but she was so cheeky to me for no reason trying to tell me my tablets weren't there when I was on the phone with the doctor that day please sort your staff out the the world is tough enough without being treated like that from your GP surgery
Absolutely shocking appointment system have been trying to get a telephone appointment for 3 weeks i phone everyday right on 8.45 when lines open i even called down to the practice at 8.45 to be greated by a rude receptionist telling me to phone ?????
Aye the wait times on the phone are annoying. It's the NHS, been like this forever. It's free, if you want better pay for private. Doctors do their jobs. Genuine medical concerns are dealt with promptly. Being afraid of flying is not a medical concern, these types of calls are why the wait times are long and the receptionists are sometime fed up.
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