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Gates Travel

  1. Kendal
  2. Penrith Travel Agency

Reviews, get directions and contact details for Gates Travel

Gates Travel

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Independent Travel Agency

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Travel agency

Address: 9 Library Rd, Kendal LA9 4QB, UK
Phone: 01539 720148
ku.oc.levartsetag@seiriuqne
State: Cumbria
City: Kendal
Zip Code: LA9 4QB

opening times

Monday: 9:00 AM – 5:30 PM
Tuesday: 9:00 AM – 5:30 PM
Wednesday: 9:45 AM – 5:30 PM
Thursday: 9:00 AM – 5:30 PM
Friday: 9:00 AM – 5:30 PM
Saturday: 9:00 AM – 5:00 PM
Sunday: Closed

Update Info

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Reviews
Very poor advice and attitude from young lady in Kendal branch. Would give zero stars but sadly that's not an option. Judgemental attitude. Didn't listten to the question I asked and gave me information I hadn't asked for, and knew already. When I repeated my initial question she shrugged. As soon as she knew I wasnt buying anything on that particular day, the shutters came down and she couldn't have been less interested. Now I definitely won't be going back to buy anything from that company, at all, ever. Appalling attitude. No wonder the shop is deserted. P.S. Learn to smile and welcome customers when they come into your shop. Basic customer service. Shame the other two travel agents shut down in Kendal, this one won't last long with the poor attitude.
We recently dealt with two members of the team who were knowledable, personable and responded perfectly to what we were after. They came back the same day with one excellent itinerary, followed by two even better ones the next day. Excellent service. Highly recommended.
I would not recommend using this travel agent at all. I have recently booked a cruise in Feb 19 and I had to cancel on the 3rd of April 19 due to circumstances. I have been in touch with royal carribean to find out about my refund?!? which they have already issued!!!! but gates are still saying that I can not receive my actual money till Tues 7th of May, which is a ridicules amount of time to wait. I would be very wary of using this agent ever-be warned!!!!
Staff very helpful and knowledgeable Elaine was excellent dealing with me
Popped up for some advice on booking flights for the family to Australia, walked out the flights booked. Saved us money and took all the hassle away. All this while my 18 month old son decided to have the run of the place!
Very attentive, knowledgeable staff who are very helpful.Their aim is tigive you the holiday you want at a good price. Always use them for our holidays as nothing is too much trouble.
The person I spoke to with a query about European rail passes provided me with information which was completely wrong
Best place to book your holiday, friendly and very helpful advisors
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