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Ealing Council

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Reviews, get directions and contact details for Ealing Council

Ealing Council
"Ealing Council serves the residents and businesses of London's fourth largest borough, which is located in the heart of west London."
Address: Perceval House, 14-16 Uxbridge Rd, London W5 2HL, UK
Phone: 020 8825 5000
State: Greater London
City: London
Zip Code: W5 2HL

opening times

Monday: 9:00 AM – 5:00 PM
Tuesday: 9:00 AM – 5:00 PM
Wednesday: 9:00 AM – 5:00 PM
Thursday: 9:00 AM – 5:00 PM
Friday: 9:00 AM – 5:00 PM
Saturday: Closed
Sunday: Closed

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related searches: Ealing to London, Ealing council contact number, Ealing council tax, London Borough of Hounslow, Ealing council email address, Ealing London map, Ealing council planning, Ealing council login
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Reviews
Ealing Council does NOT care about its residents, with the exception of the wonderful Jenny and Magda at Hanwell Housing Hub. For over three years now I have been trying to obtain help for my vulnerable brother with his repairs problems but, due to COVID .. haaa!! that perennial excuse, they refused to address the issues. As a consequence, all his property and white goods have been destroyed by ongoing leaks and mould and the system does not allow me to intervene. It's all about box-ticking and providing receipts etc, but there is absolutely no empathetic human interaction ... not every problem can be dealt with online. As far as the repairs service goes, it is worse than dreadful. If you disagree with their "analysis" of your problem, they will cut you off, are antagonistic, rude and less than helpful; if this is an outsourced service then cancel their contract forthwith. Remember that it is the residents of Ealing that PAY for Ealing Council services, so please respect us if you wish us to respect you. Think the Daily Mail will be my next port of all - but Jenny and Magda, all hail to you guys at Hanwell Housing Hub - to complain about the repairs service and lack of support/information.
Ealing council sent me a fine for turning right at Greenford Rd/The Broadway. They only sent me the second letter with the higher amount and I never got the chance to pay the lower amount. Very dishonest Council, when I asked about the first letter they replied after 3 months with a letter from court. It’s a shame all the councils are dishonest, they are supposed to represent and protect their residents. The offense occurred in February 22 and I only received the letter in August 22 the higher fine, after that I received a court order in Dec 22. I am also not the only one this has happened to, there is an entire forum of people never receiving the first letter.
Same as everyone else it seems. I've been resident for 52 years and the road out front has not been corrected in 80 years or so since it was an actual racecourse in 1930's. Council tax have no idea what they are doing and surveyors seem to think they are council employees when in fact they work for us. We pay their wages and we pay for their nice homes and their comfortable family lives. We pay for their children's education and for the food they eat. They leave us in squaller and laugh in our faces in return. They work for you and you pay for everything they have in life. It is not the other way around. Remember that.
Worse Council Borough, ever so hard to get through to somebody on the online website. It’s so confusing to navigate. I can’t wait to move out of Ealing Borough.! I received a PCN and paid it in good time but now I’ve received a charge difficult with enforcement notice which is very stressful. Trying to con innocent people.! Disgusting.!!
I have had to engage with Ealing council several times over the last few years planning, parking permits, Homes for Ukraine & council tax etc. Every interaction i've had, either in person, on the the phone or online has been painfully difficult. In my experience the staff have been unhelpful. The website / portal is poor. Some sensible changes could make a big improvement.
Have anyone ever tried getting an update on a complaint raising on Ealing Council ? Ealing Council have Corporate Complaints Policy and really it is not worth the paper it is written on. They don't update, email, phone or communicate with you. Trying all avenues to reach them trust me I will not give up!! Shame on your Ealing Council - don't just walk the walk you need to talk the talk
They never answer their phones, they mess up direct debits, they never respond adequately to enquiries, they are happy to build on all any green land or open spaces to the detriment of local residents and never take resident's opinions on board - everything is a money making scheme for Ealing council. They do not care about those who live in their borough.
Having lived in Ealing for the past 16 years I can confidently say there is nothing that Ealing Council are able to do efficiently. Top to bottom this I do the worst run council in London. The website is appalling, call centre staff rude and unhelpful, streets jammed with cars, rubbish uncollected… classic lazy Labour leadership.
How, in 2022, does the council not have an email address!? Similarly, the URLs they tell you to visit do not load. So, you end up trying the phone number. However, getting through to a human is nigh on impossible. You will be told everyone is busy and there is a queue so they can't help and then the phone call hangs up.
We have sold our house and trying to reach the council to inform them of this.. we are unable to call them. Nor there is a proper link to do this via online account. This is so frustrating. All their agents are always busy and we are extremely concerned about the payments going through direct debit despite not dwelling the property anymore!! We feel so helpless!!! please can someone get back or inform direct line or email to send information of having moved out....
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