David Lloyd Cheadle

Reviews, get directions and contact details for David Lloyd Cheadle

"David Lloyd Cheadle is much more than just a gym. From indoor and outdoor pools, to superb racquets facilities and a range of exercise classes, including our new Reformer Pilates studio, there’s something for everyone. Our newly overhauled gym has an improved layout and plenty of new equipment to make the most of too."

Address: Royal Cres, Cheadle Royal, Cheadle SK8 3FL, UK

Phone: 0345 129 6781

Website

State: Greater Manchester

City: Cheadle

Zip Code: SK8 3FL

opening times

Monday: 6:00 AM – 11:00 PM
Tuesday: 6:00 AM – 11:00 PM
Wednesday: 6:00 AM – 11:00 PM
Thursday: 6:00 AM – 11:00 PM
Friday: 6:00 AM – 11:00 PM
Saturday: 7:00 AM – 10:00 PM
Sunday: 7:00 AM – 10:00 PM

Update Info

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Reviews

Incredible SPA, and outstanding hygiene standards. I’ve been a member for 3 months, and I can assure you that if you plan on using this club and everything it offers… it’s definitely worth every pence.

Gone downhill unfortunately and wanted twice the price to move from Edinburgh. Literally wanted £150 per person per month....even if joining as a couple! The massagers are gone and the outdoor pool isn't open in the winter now yet the prices haven't changed. There are much better value gyms around and a couple places for indoor tennis too but I'm disappointed because I used to love this place!

I Signed up for platinum membership the highest you could and used to enjoy sitting outside in jacuzzi as I had signed up for. You now can’t use it unless you are ‘diamond’ member at nearly 200£? Feel they changed the goal post. Indoor pool very dated for a gym of this calibre. I agree with the upgrade of indoor spa as it is an new addition, just seems very unfair you cannot use outside.

I would have given a 5 star. It was an awesome experience just that we had a late start because the therapist were late and there was no other. But the whole experience of spa day was fantastic. Will definitely try again hopefully will have an ontime start

Upped the price mid contract, deliver worse service, in terms of hygiene and general tidiness, changing rooms aren’t great and appear to have allowed too many memberships so spa is ridiculously busy and loud in the evenings when you want to relax. Looks tired bar the spa.  Gym isn’t as good as a pure gym, too busy, not enough db’s, not enough machines, not enough benches. Surprising given paying £308pcm originally £279 hence my anger and frustration for couples membership.  Spa is nice, although have changed the lighting its now rather bright in there, and is the primary reason we joined, but now too busy and loud.  Just not very happy and won’t be renewing membership in Sept.

Great treatments, and the staff giving the treatments were also excellent. However, I found the place woefully disorganised. On my visit, I was not informed of the padlock system in the changing rooms, and the assistant did not quickly understand my questions when I went back to the reception desk to query thankfully I had not started getting changed!. Apparently one can borrow a padlock for a £5 deposit. However, I had to ask her to take one to my wife in the ladies' changing room, since I could no go in there myself. All of this should have been explained at the very beginning. While the treatments were great, they did not know which treatments we had booked. They seemed to think 40 minutes, when we had booked a 55-minute treatment, and gave us a few options. Unfortunately my wife wasn't offered the treatment that we had pre-booked for her. The treatments seemed to last somewhere between 40 and 55 minutes. I'm sure if they could be better organised, then the experience would be a big improvement!

Feel completely ripped off. Beware to read the small print before you sign any contract with this club. Membership team don’t tell you that you must give a full months notice before you cancel even when you pay extra and join on the flexible membership. Even when we asked this at the point of being shown around. The membership team are clearly on sales commission and will do what it takes to get a sale I tried to talk to somebody to resolve but you are unable to get through by phone so any complaints procedure is all by email. It takes them days to reply, they quote this T’s and C’s, and then pass you to a debt collection company where you are then charged an extra £75 admin fee. Bitterly disappointed as my main reason for joining was rest and relaxation

I just enquired about the membership and spoke to a member of staff called Lucy. Unfortunately, I found our conversation very uncomfortable and upsetting. I had two requests, in order to make a decision on joining: 1. try the club with my children not just a tour, but actually try it so we can see if the water and the showers are warm enough  2. have a look at the schedule of kids swimming classes, so we can see roughly if they would fit with our busy family schedule. She proceeded talking to me as if I haven’t asked for either of these things, offering a tour and pricing information. When I asked again about coming to the club and actually trying the facilities, she persistently informed me that this is not possible, there are no day passes, refused to ask her manager about it and continued to state “our members pay a lot of money, so we can’t allow you to come on a day pass”, which sounded very aggressive and belittling. She also refused to send me a schedule for the kids swimming classes, and when I asked again she stated that they don’t have a schedule, which I find quite hard to believe. For a high-level fitness club like David Lloyds, I would expect a much higher level of customer service and willingness to listen to requests. If I may offer my opinion, I think David Lloyds have lost many potential members if they are spoken to like this.

David Lloyd has a reputation of being a premium club and we are paying a premium price, but I have been shocked at the service provided, and it just keeps getting worse. I have emailed and called the gym numerous times, and have still not had a response or anyone deal with these issues. -reception staff eating a meal at the front desk, highly unprofessional. - Arranging my day to come to a class and have the instructor not turn up. Another member told us that was the 4th time that had happened to him that week. -Staff being very unbothered and smirking when we complained about this class. -Insufficient parking. Always struggling to find a space, I have missed classes or had to leave due to being stuck in the gridlocked car park for 30 minutes. -Classes on the app are always full- very difficult to get a spot in classes.  It is also very dated. If they are going to continue  trying to squeeze as many members in as possible to get more money, they should at least spend this money to renovate and update the whole club.

Update 2.0: I can confirm they have reinstated my membership and extended it to September 2023 to compensate for the inconvenience.  Update: I can confirm they responded via email and reactivated my account only to tell me I have until 01/01/23 and that my renewal is £1902 . Mockery.  I have been polite, patient and silent for far too long. My experience is as follows:  I paid my platinum membership fee for 1year at the end of December 2021 approximately £1800 and have had my membership cancelled since august 1st 2022 with no full access to my membership, card never works app doesn’t work and unable to book anything since then. Reason for them cancelling: they did not read a single email I sent when I requested to cancel my delta membership in April 2022 and instead accused me of owing money. Not only this but I was charged an extra £100 when I hadn’t used the delta class that month and had already advised I wished to cancel my delta subscription. I was called multiple times regarding this and mentioned I explained on emails and previous phone calls that this was a mistake on their behalf. The team apologised and said they will resolve this matter. I then received an email from debt collectors who then realised that I was falsely accused. So not only I was accused and contacted about it, I was also ignored when I provided proof.  I then attended the branch and explained to which they said I need to contact the membership team via email or phone. The problem is they do not answer their emails and almost never pick up the phone and when they do they say one thing and do absolutely nothing about it.  I was then contacted once or twice to reinstate my membership to which I was unable to answer, however I had no number to call back on and received one email from the GM, Collette who explained this. I responded and have still not received a reply. I do not accept any excuse as this has gone on for 6months which is far too long for such a small matter. My membership is due to run out at the end of this month and I have basically spent almost £2000 for 6months membership and a further 6months of ignorance.  When I was falsely accused of owing money, I was hounded like an animal, and now that they owe me I do not get a response, call and barely an apology.  For anyone who see this, save your money and go elsewhere, I was excited to join this club due to the exclusivity but what’s the point when you’re getting robbed in daylight. The management is a joke and every member of the reception team, cafe staff and the PTs know how ridiculous the management is. Talk the talk but cannot walk the walk. The GM, duty managers, membership team need to reevaluate their job roles.  Sadly this is the only way I will probably get a response. But I know full well it will just be a reply to my truthful review and then no follow up.  You know who I am, you can copy and paste my name onto your emails and you’ll find how many of them have been ignored so I will not bother sending another. You have my mobile number as well. I expect a resolution by the end of this week or we’ll have to go down the legal route instead.

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David Lloyd Cheadle

Reviews, get directions and contact details for David Lloyd Cheadle

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