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Currys PC World

  1. Romford
  2. Romford Electronics Store

Reviews, get directions and contact details for Currys PC World

"Talk tech at the UK’s new tech place Currys.Say hi to the new home of tech, where service, price and serious smarts mean a great deal."
Address: A, Eastern Avenue Retail Park, Dagenham, Romford RM7 7EX, UK
Phone: 0344 561 0000
State: Greater London
City: Romford
Zip Code: RM7 7EX

opening times

Monday: 8:00 AM – 8:00 PM
Tuesday: 8:00 AM – 8:00 PM
Wednesday: 8:00 AM – 8:00 PM
Thursday: 8:00 AM – 8:00 PM
Friday: 8:00 AM – 8:00 PM
Saturday: 9:00 AM – 6:00 PM
Sunday: 10:00 AM – 5:00 PM

Update Info

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Reviews
Probably had the BEST customer service I have EVER had in my life the other day. Came in to buy a specific pair of headphones and was approached the minute I walked in. Gave the details of the model and was told to sit. I get paid with love2shop gift cards for work and they can be an absolute pain and headache when buying something but the lady who assisted me, Sara, was amazing! She worked with me through lots of cards I had saved up - there was probably 15+ cards with none of the rudeness I’ve previously experienced in other stores and just a lovely energy. Literally came in and came out so quickly and smoothly - definitely expected to handle some problems when I was going to this store but I’m so happy I did not have to deal with issues. Sara, on a personal note, thank you so much - best customer service experience I’ve had! xx
Son and I went in looking for a TV and to pick up a DualSense controller. After some time standing in the TV area with no staff nearby those we could see where not doing much in particular, we went to the front and asked a lady for help. She said she would send someone over. After some time again waiting in the TV section, no-one came. My son politely said 'excuse me' to a member of staff who was walking in the general direction. The man did not stop walking or look at us, put his hand up as a 'shush' and carried on. Then on his return gave us a wide berth. At that point, I put back the controller, and left. Went online in the Curry’s car park and found Argos had a way better selection at the price point we were looking at. Ordered, picked it up from there same evening with very quick and easy service. So, actually it was a blessing in the end because we got a far superior TV than we would have got at Curry’s.. Very rude and generally depressing in there anyway, with dated layout. If you’ve been to the USA it’s like they’re modeling their look on Best Buy of about 10 years ago. Would not go again.
Absolutely disgraceful, been trying to deal with a return and exchange for two months each time it goes through the come up with some of a lie to why there's an issue. After 8 hours spent on the phone over the period of the two months, I thought the issues finally resolved. I waiting all day for a delivery and collection and no turns up in the allocated time. I then message on their web chat they told me they still coming..... Of course nobody turns up So then I now call the phone service and I'm told apparently I wasn't, which is just another lie. Everytime I ask for a management call or a complaint department call me they tell me they put in a request I never get a call back. This is the reason why Currys stores are shutting down, unfortunately. Other companies in companies online there after service is horrendous. Other companies and companies that are online are just beating them in every area. I wouldn't be surprised if they all go out of business.
Smit the shop assistant is so rude. Didn’t acknowledge me once. He was dealing with a customer but didn’t call anyone else to help me. I appreciate he was serving someone but I waited for 15 minutes and then walked out. He needs to be spoken to as he has no customer service and he is doing a job like that!
Terrible returns policy. I bought a 32-inch monitor in-store after a bit of research on the curry's website. Everything was OK up to that point, but it all went downhill when I realised that the monitor was, in fact, too big despite initial measurements. Went back today for either an exchange to a 27-inch monitor or a full refund but was refused on the basis that it is not curry's policy to return opened items bought in-store. They point to the fine print at the back of the receipt to absolve themselves of any responsibility and good will; not that curry's had any to begin with. After a bit of back and forth, the manager remarked "that's why we tell customers to buy online to use the 14-day returns" which, for a fact, the sales rep did not say. When asked the sales rep about my 14 days of statutory protection, he agreed that it will last until then for me to return the item, which it turns out is not the case. I'd advise everyone to stay clear of Curry's and not just this branch because even if you're not satisfied with a product, curry's won't care.
Never enough staff. Special offers are never in stock. You can't get through to anyone on the phone. Good luck all who enter the store. You will be tempted but not fulfilled! Weeks will pass and still you wont have what you paid for.
Currys will close if their staff don't get their act together. They don't seem to care about serving you and when you actually find someone they are not very knowledgeable. Wrong ticket on iron I was about to buy and when I got to till, it was more than I wanted to spend, therefore no sale!
Absolutely catastrophic customer service. Walked into Romford curry's to replace my coffee machine which I had bought on a care plan and was met with Trevor who was disrespectfuly rude. I was sent from the leyton branch to get a replacement as they had none in stock. Trevor refused to even hear me out and kept saying no he can't replace it. He didn't even try to help. The replacement didnt even become an issue to us at one point, it was just that he wasn't even trying to help, he refused to call leyton branch to speak to the lady who sent us here, was not empathetic at all and just was such a grouchy man. We later spoke to the manager who wasn't able to give us a replacement but was super helpful in trying to locate the lady and sort the issue out for us. NEVER come to repairs solutions, you will be given no solution.
Just been too Curry's, to purchase security camera's I was served by Shuiab. Shuisb was extremely helpful also his product knowledge wasvexcellent. Stage by stage he explained everything that was to know on the sale. My overall experience of visiting Curry's was an excellent experience, as my previous visits have been Steve.
Good store, we purchased what we needed, arranged a delivery. The delivery was on time nothing was broken and everything worked. Job done
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