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Currys PC World featuring Carphone Warehouse

  1. Romford
  2. Romford Electronics Store

Reviews, get directions and contact details for Currys PC World featuring Carphone Warehouse

Currys PC World featuring Carphone Warehouse
Address: A, Eastern Ave W, Romford RM7 7JN, UK
Phone: 0344 561 0000
State: Greater London
City: Romford
Zip Code: RM7 7JN

opening times

Monday: 9:00 AM – 8:00 PM
Tuesday: 9:00 AM – 8:00 PM
Wednesday: 9:00 AM – 8:00 PM
Thursday: 9:00 AM – 8:00 PM
Friday: 9:00 AM – 8:00 PM
Saturday: 9:00 AM – 6:00 PM
Sunday: 10:30 AM – 4:30 PM

Update Info

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Reviews
I visited the store this afternoon and witnessed a staff member berating a customer, “Mr. Horton.” Concerned, I asked the gentleman if he was okay, only to learn that he had previously left a bad review—something I later found online. The staff member was openly rude to him as a result, and other employees stood around, watching and whispering as if he had done something wrong.nnThe whole situation was incredibly unprofessional and uncomfortable to witness. I ended up walking out I seriously hope management consider doing a refresher training in customer service.
Would not come here again. I wanted to recycle some items, should have been simple. One colleague told me I had to queue up at the repairs/support desk. Waited a while so we asked someone else who said something to the effect of scanning the items, no idea what she was on about. It wasn't until the colleague at the desk noticed us and said we did not have to queue, we just had to leave the items and he handed us some money off coupons which expired in 3 days. All in all a shambles of a place.
Waited over 30 minutes on New Year’s Day when they’re fully staff just for them to give me a voucher which took 10 seconds.nnI came into the store and specifically said I needed to get a voucher I was then sent across the store to another till and waited for the guy to have a chitchat with 2 customers which took 30 mins. I asked if anyone else could help me and he said I’ll be done soon… he wasn’t.nnThen another individual who was standing with another customer then asked why I was here. He said ‘oh just recycling’ then got another colleague a voucher. No questions asked or nothing.nnI can’t believe I had to wait for that long when team members are just roaming around and the fact it took two seconds to receive a voucher when I specifically asked multiple times that’s all I needed.nnI would recommend this place if you have time to waste.
I would never come to this store again rudest staff and unprofessional waited for one hour to get my collection. They had one staff at counter and took hours to deal with other one.nPathetic!!
Purchased 50” TV end of July, it stopped working so returned to store 1st December. Informed it will take up to a maximum 28 days repair and I would receive an update. Gone through Xmas with no TV , re-visited store 2nd January for update to be told part for repair on back order and will get a call in a couple of days. Now the 14th January , no follow up calls, No TV and no one able to advice on part, all I want is a like for like TV that works. Once the money is taken, there is no care for the customer. Should have released that when I walked into Currys and saw all the staff talking in 2’s and 3’s ignoring customers who wanted help buying a product !!!!
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