Clock View Hospital, Mersey Care NHS Trust

Absolutely disgusting service my mam has been in there since Friday on dee ward an has been left with no pillow no help with the TV they had her distressed as they wouldn't give her pj's an shower left with no food an very poor communication from staff

Nice building in terms of being shiny and purpose-built. There are gym facilities but use is limited to when staff are available. Outdoor space for all the wards is good, with benches and outdoor gym equipment. Food bad- served in plastic microwave containers with plastic cutlery, all refined carbs with no veg, patients can’t chose their meals which doesn’t help tackle poor nutrition common in mental health illness. Staff attitude makes this place unfit for housing cockroaches, let alone patients. Consultant review once a week- just say 'carry on' with whatever meds you are on even if they aren't working. Allegedly you can request to see doctors at other times but the nurses block this constantly and even if you do manage to see a junior doctor they just say 'wait until your consultant review next week'. Doctors hand out benzodiazepines like smarties- addictive drugs not used for any licenced indication, just trying to sedate everyone so they are quiet. No one seems to be trying to treat illness, the hospital seems to exist just to sort out living situations for people who need care/are homeless etc. They constantly rest on the excuse ‘we are just an admissions ward’- well why are you holding people on treatment sections if not bothered with treatment? Physical health completely ignored- doctors don't even examine you if you have physical health issue, nurses do physical obs but don't know what they mean, physical health medications not prescribed to me for over 2 weeks despite me asking multiple times including to the pharmacist. PALS complaint outcome- it is ‘normal’ for meds not to be prescribed for a while after admission! Lost over one stone due to depression- nurses and dieticians didn’t follow up the dieticians’ plans to try to help. Had to clean and dress the wounds and remove own stitches from self-harm because all doctors and nurses said they weren't qualified. Agree with previous reviews- the more senior staff are the less they do. The nursing assistants are nice and try to help. However, the ward managers are completely callous, uncaring, and have the combined IQ of a wooden spoon. They create a culture of treating patients like they are problems, dismissing them and making comments designed purely to belittle them. This trickles down to the nurses, who treat the patients with similar contempt. Nurses’ main focus is on getting their takeaway every night. Patients held under section because supposedly can’t make decisions about themselves, yet constantly threatened with police being called when they lash out against themselves or ward furniture because they can’t get help. If you tell nurses you are completely suicidal they just say 'go and watch TV'. They refuse to help or get a doctor for suicidality despite that being why you are there. Self-cutting is treated with severe hostility despite no other coping mechanisms being taught. Weirdly, more damaging forms of self-harm are actively encouraged- eating junk food, smoking including inside, thus damaging everyone else, ligaturing no sharps allowed but cables, belts, laces etc all fine to have… Activities on the ward require you to go and ask for them, therefore patients who are struggling most are denied the most activity. The wards seem to be good for people who just want a break from home life, so can take care of themselves and get involved, but if you're really ill there is zero support to get you motivated, engaged and find ways to help you improve. Psychologists employed just to tell you they can’t do any treatment as an inpatient, you have to be an outpatient. But outpatient they say it is too unsafe as you’re too unwell. Do psychologists treat anyone? Nice way to earn a salary! Must be said- the housekeepers are utterly lovely, caring, take time to talk to every patient whilst keeping the ward spotless etc. They are the only reprieve from being constantly demeaned by staff, and talking to them is the only time you feel respected and feel your pain ease a tiny bit.

My husband was transferred to this hospital aiming for better services but we were very very disappointed that the service of mental health ward was so poor. Treating patients like animals, without dignity. For example, ward staff wanted to prevent my husband from committing suicide, he was being taken off his upper clothes and only allowed to have a thin bedsheet. My husband was begging to have his clothes back and this was allowed until approaching visiting time as to prevent the patient's family from seeing what they were doing. The consultant psychiatrist, the nursing staff is subjectively and judgemental, he did not listen to the concerns of patients and relatives. A hospital is a place to treat patients, not a place to imprison patients. My husband was hospitalized for more than 2 months except for seeing doctors, clinical psychologists and nurses. There are no other activities and treatments. Last time, he was hospitalized in another mental health ward with a lot of activities like Occupational therapy, meditation, etc. One time, my husband saw the doctor. The doctor told him that I had nothing to help you at the moment but continued to leave my husband in the hospital for over a month! What kind of treatment is this? I understand the impact of the COVID-19 pandemic. Nursing staff have a heavy workload, but they should maintain the quality of care.

Total lack of communication between staff and patients. I learnt very early the only way to get the senior members of staff to actually help you is to kick up such a fuss and physically demand that your medical needs are addressed only then will they do anything to help you. It seems the higher your qualifications the less work you do. The ordinary staff are very nice and helpful. But cannot pass messages on to the senior staff or the senior staff choose not to act upon the patients physical requirements and repeated requests for help. A strict regime of authoritarian rule by the senior staff whose word is law when a doctor is not on the ward. Backed up by threats of 6 hour sectioning for anyone questioning their own little fiefdom. Never again will I allow myself to be treated with such indifference by senior staff members.

I landed on Morris ward in April 2019, remembering the first few days but being moved to Picu a couple of wks later. I had an acute water infection when I'd landed. I was restrained on the picu many times, my wrists twisted up prison style, my feet didn't touch the ground on the way to my room. The staff undertake unarmed combat, I believe, I remember ward round taking place when I was in room 1 and my begging my psychiatrist to move me back to Morris ward, which they did do eventually. All my clothes had been stolen, I was getting acufazed all the time so wasn't able to carry out these chores.

I wouldn't put a dog in here!! They over medicated my mum just to convince nursing homes she's ready to be discharged - within 72hours of leaving here, she ended up in the royal hospital wid severe leg infections - but clock view said her legs were fine!! Yet TWO hospital consultants AGREED her legs have been infected for a while. Not to mention her clothes/personal belongings going missing, plus lack of communication between staff!! The place is a joke!!

Horrific... wouldnt put me worst enemy in there... just absolute joke.. Begged them to let people know that my children where home alone... was ignored... I think this place thrives on staff ignoring belittling humiliating and leaving patients to it... wandering into each others rooms... stay away.. its a nasty place.. staf f dont care

Came here for an assessment due to ongoing mental health problems. A lady by the name of Chelsea conducted my assessment and she was attentive and understanding putting me at ease. I haven't left something to do with mental health feeling so positive for a while and would personally like to thank clockview for their help so far

I was sent here last yr for very bad depression due to long term chronic pain - I met a lovely lady but she was overworked and the assesment was rushed - sent for cbt with talk liverpool - this was not right for me i was not just in a rutt or low mood, but did most of the course despite getting nothing - left final day - finally got appoint for pain clinic and that consultant has the cheek after meeting me for 30 mins to write to my GP and refer me to the intervention team, my own gp worried, called me in and said this is for people with psychosis not depression and they would not refer me to there - now im referred back to clockview - this is not helping me being sent round in circles - l am a person in 24/7 chronic pain which is making me very very down yet for asking for help l am now being labelled a psycho by the pain consultant. All l want is to get the pain under control and my mental health will improve - how hard is that to understand ?? and now back to Clockview who for all they wanting to help, just dont have the resources or time - this is not their problem, it is down to getting the right pain relief which l have been let down so badly with. I think this place is being passed cases they should be not dealing with so back again to sit & explain why im depressed pain and to be sent on to be someone else problem - the gps pass the problem patients too quickly to clockview instead of listening to what the patient is asking help for - mental healh help in Liverpool is a joke - this is why the numbers of people commiting suicide by their own hands jumping off bridges is increasing - my first visit althought rushed l actually felt for the lady doing my assesment but this problem should be dealt with my gp and not clockview. I am now more concerned that on my medical file is a referral for a psycosis team rather than something to help my pain - its not right how people are being treated - nhs is a joke

I had a terrible experience here when having an assessment, I was left feeling unwelcome and I did not feel I was taken seriously. Unprofessional and disappointing. This has been my final let down and I now feel there is no help for me through the NHS.