Catherine Mackey - Travel Counsellors

Reviews, get directions and contact details for Catherine Mackey - Travel Counsellors

About

I design holidays, adventures and make your travel wishes come true! Xx

Story

Welcome to my Travel Counsellors business page.

I’m passionate about creating holidays that you’ll remember forever.

I’m available at a time to suit you to get to know you and your travel hopes, dreams & aspirations, so I can fully research and create the perfect trip for you.

I will look after every element of your trip – flights, hotels, transfers, excursions, and any extra touches to make your trip one to remember.

I love to inspire my clients to try new things – there’s a big world out there for you to explore! If you know exactly what you want I can arrange that too.

I personally look after every element of your trip and I will be your only point of contact throughout your booking and beyond.

Every trip I create is covered Travel Counsellors 100% financial protection guarantee on top, which protects every single element of your holiday, no ifs no buts.

So get in touch for a chat, then sit back and let me do all the hard work – so all you need to do is look forward to setting your out of office and getting away from it all!

Products

Tailormade Travel, Adventure, Cruise, Groups, Business, Accessible, Ski, Weddings Abroad, Honeymoons, Disney, Villas, Luxury

"I’m passionate about creating travel experiences that you’ll remember forever.I’m available at a time to suit you to get to know you and your travel hopes, dreams & aspirations, so I can fully research and create the perfect trip for you.I will look after every element of your trip – flights, hotels, transfers, excursions, and any extra touches to make your trip one to remember.I love to inspire my clients to try new things – there’s a big world out there for you to explore!I personally look after every element of your trip and I will be your only point of contact throughout your booking and beyond.100% financially protected. Full ATOL protection."

Address: 17 Newton Rd, Urmston, Manchester M41 5AF, UK

Phone: 0161 826 4970

Website

[email protected]

State: Greater Manchester

City: Manchester

Zip Code: M41 5AF

opening times

Monday: Open 24 hours
Tuesday: Open 24 hours
Wednesday: Open 24 hours
Thursday: Open 24 hours
Friday: Open 24 hours
Saturday: Open 24 hours
Sunday: Open 24 hours

Update Info

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Reviews

I booked a journey with Catherine in January 2021 after taking part in a Zoom presentation she had organised about Hurtigruten's services.  I had been planning for three years to go to Antarctica for the total eclipse of the sun in December 2021.  She very quickly arranged a place for me on MS Roald Amundsen for this event.  This was during the worldwide Covid pandemic of course and arrangements changed regularly.  Despite Hurtigruten's and Catherine's best efforts, which included a personal visit to my home, the UK Government's failure to enter the Covid booster on the vaccination certificate meant that I could not enter Chile to board the ship. Fortunately, I had full credit for the lost journey, which was transferred to the MS Fram journey in November 2022.  Catherine handled the new booking efficiently, including business class flights from Heathrow to Santiago de Chile via Madrid, and shuttle flights from Manchester to Heathrow and back of course.  The arrangements seemed to change on an almost weekly basis, but Catherine kept me informed at every stage and I successfully joined the ship and was able to stand on my seventh continent, during a most enjoyable 26 days. The return flight from Madrid to Heathrow was on the 500th Airbus A350, which had been brought into service in September without being properly fitted out, meaning that the business class cabin did not have proper seats and was not in use.  Having paid for and been given business class seats I was somewhat miffed, and my complaint to the purser was fobbed off. Catherine, however, would not be fobbed off, and negotiated with Hurtigruten for a refund, which has landed in my bank account today. As a much-travelled first-time customer, I was impressed with the service that Catherine provided, going beyond normal expectations, and I would have no hesitation in recommending her to anyone, particularly those making unusual expeditions.  Well done!

Catherine is amazing - very focused, very hardworking and has a great understanding of what we need as a family. We have now booked 3 family holidays with Catherine one the extended family and she worked really hard to find somewhere that worked for our needs. Highly recommended - she is genuinely great at her job!

We’ve recently returned from a fabulous break in Australia which included an unforgettable journey on the Indian-Pacific train between Sydney and Perth. Catherine had originally started organising our trip in early 2019 ready for a November 2020 departure but then Covid-19 appeared and the trip was delayed not one year but two. Catherine kept us informed throughout this period reconfirming all the bookings of train, hotels and flights which gave us tremendous peace of mind. When we finally got the green light, all the necessary documents concerning flights, hotels and overall itinerary were sent to us as well as on the TC app and we were finally off on a trip of a lifetime! We were also provided with contact details of Southern World who had helped in providing the land schedule for Australia but everything went smoothly including receiving wheelchair assistance on getting my wife on and off planes and traversing the airport terminals. Without the help of Catherine in organising things like this I’m sure our stress levels would have increased and our holiday would have been all the poorer. Although we could have booked this holiday ourselves, the service Catherine provides in bringing all the disparate parts together is invaluable and ensured we were fully able to concentrate on having such an enjoyable stress-free time and that is what a holiday should all be about. Top marks for a first class service!!

Recently booked a trip to Australia which Catherine helped me with. No matter what I asked of her in terms of flights, accommodation etc she continued to come back to me with options until we found what was right for me. I never felt pressured or as if I was taking up too much of her valuable time. I highly recommend Catherine for anyone looking to book a holiday, especially if it's not straight forward.  The trip all went smoothly and we had a fab time.  Thank you.

Catherine arranged our family trip to Lapland.  Her advice, organisation and planning was exemplary.  She took the hassle out of the planning.  I would highly recommend her!

Just WOW thank you so much for something so special. From receiving our magic box Catherine has been incredible with our special holiday. It was wonderful, every magical second. We can't thank you enough

Big thank you to Catherine for organising a wonderful holiday for us - everything was so smooth from start to finish. Would definitely recommend and can't wait to book another holiday with Catherine's help. Thank you!

I've booked several holidays over the last year with Catherine, my Travel Counsellor. Each time, whether it's been a short trip to a European city or a 2 week summer family adventure, the holiday has been tailored to meet our every need. Catherine takes time to really find out what you want from your holiday, then extensively researches the options to give you the best choice. The quality is always exceptional. Then from checking you in to your flights to the welcome home postcard, everything is taken care of with the reassurance of an experienced travel expert available 24/7 should anything go wrong. I cannot fault this excellent service and have already booked a skiing holiday with Catherine in 2020.

Catherine is excellent! We have just come back from amazing holiday today that she researched and booked for us. Awesome lady and the holiday couldn't of gone better. Some how Catherine got us a free room upgrade and a free lounge with drinks at the airport, what a welcome surprise! Don't hesitate to call her, stop reviewing trip advisor and let her do it all for you. Thanks Catherine, see you next year

We have booked more than one holiday using Catherine's services and on each occasion she has responded promptly and efficiently to our requests, whether this be after the initial enquiry or when we have wanted to adjust dates, itinerary or cost. Once booked, the paperwork for the trip is handled for us, including check in for our flights. It is also comforting to know that Catherine or one of her colleagues are available to contact should something unexpected happen while we are away.

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